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Northpointe Suite Jobs (NOW HIRING)

NVA

Veterinary Extern - General Practice

Lynnwood, WA · On-site

Northpointe Animal Hospital in Lynnwood, WA, is a well-established site providing comprehensive ... We have constructed a new surgery suite, an x-ray room, an exclusive dental suite, a brand-new ...

NVA

Veterinary Extern - General Practice

Lynnwood, WA · On-site

Northpointe Animal Hospital in Lynnwood, WA, is a well-established site providing comprehensive ... We have constructed a new surgery suite, an x-ray room, an exclusive dental suite, a brand-new ...

Brookdale Hockessin

Cook

Shelby Township, MI · On-site

$16.96 - $21.20/hr

Full suite of health insurance, life insurance and retirement plans are available and vary by ... Job Schedule Full time * Locations 45969 Northpointe Blvd, Utica, MI, 48315, US * Hiring Range ...

Kedrion S.p.A.

Registered Nurse

Buffalo, NY

April 30 (2:00 PM-6:00 PM) | May 1 (8:00 AM - 12:00PM) 20 Northpointe Parkway, Suite 160, Amherst, NY 14228 Walk‑ins welcome. Bring your resume and be ready to interview. Are you a healthcare ...

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How much do northpointe suite jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for northpointe suite in the United States is $54.65, according to ZipRecruiter salary data. Most workers in this role earn between $35.10 and $77.40 per hour, depending on experience, location, and employer.

What are some common challenges faced when working with the Northpointe Suite in a criminal justice setting?

Professionals using the Northpointe Suite, particularly the COMPAS assessment tool, often encounter challenges related to data accuracy, consistent application of risk assessment protocols, and ensuring unbiased outcomes. Collaboration with multidisciplinary teams—such as case managers, probation officers, and IT support—is essential to address these challenges effectively. Ongoing training and adherence to best practices can help maintain the integrity of assessments and support fair decision-making processes within the justice system.

What is Northpointe Suite?

Northpointe Suite is a comprehensive software platform designed for the criminal justice system to assist with risk assessment, case management, and decision support. It provides tools for evaluating the risk of recidivism, managing offender data, and generating reports to support evidence-based practices. The suite is widely used by correctional agencies, probation departments, and courts to improve the accuracy and efficiency of their decision-making processes. Its modular design allows organizations to customize functionalities to meet their specific needs. Northpointe Suite is best known for including the COMPAS risk assessment tool.

What are the key skills and qualifications needed to thrive as a Northpointe Suite Administrator, and why are they important?

To thrive as a Northpointe Suite Administrator, you need a solid understanding of criminal justice processes, data management, and analytics, often supported by experience in social services or corrections. Familiarity with Northpointe Suite software, risk assessment tools, and database systems is typically required, along with relevant IT or criminal justice certifications. Strong attention to detail, problem-solving skills, and effective communication are important soft skills for supporting users and managing sensitive information. These competencies ensure accurate data analysis, compliance with legal standards, and effective use of the software in public safety environments.

What is the difference between Northpointe Suite vs Northpointe Case Manager?

FeatureNorthpointe SuiteNorthpointe Case Manager
Primary UseComprehensive assessment and documentation platform for mental health and social servicesCase management software focusing on client tracking and service coordination
CredentialsTypically used by licensed clinicians and social workersUsed by case managers and social service professionals
Work EnvironmentHealthcare and social service agenciesCommunity health organizations and social service agencies
FeaturesAssessment tools, documentation, reportingClient tracking, service planning, documentation

Northpointe Suite offers a comprehensive platform for mental health assessments and documentation, while Northpointe Case Manager focuses on client management and service coordination. Both are used in social service settings but serve different core functions, with the Suite being more assessment-oriented and Case Manager emphasizing case tracking.

Infographic showing various Northpointe Suite job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 3% Internship, 5% As Needed, 1% Full Time, 88% Part Time, and 2% Nights. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $113,680 per year, or $54.7 per hour.
Customer Care Technical Analyst

Customer Care Technical Analyst

equivant

Traverse City, MI • Remote

Full-time

Posted 17 days ago

Job description

Job Summary:

The Customer Care Technical Analyst will be responsible for front-line technical support of the Northpointe Suite, including troubleshooting and first-stage investigative work required to drive customer issues to resolution. The successful candidate will work with the existing Customer Care team to support our client base, with opportunity for growth within the company. This is a 2nd shift remote position with core hours of 12:00 PM - 9:00 PM EST. Upon completion of training and onboarding, the role includes after-hours on-call responsibility for Priority 1 (P1) tickets only. Some exceptions for onboarding, company meetings, and on-site requirements may apply.
Company Overview
equivant SCP is dedicated to helping justice agencies better support the individuals and communities they serve. The Northpointe Suite software brings together the tools agencies need to manage cases, streamline workflows, and improve communication across the justice system. When you join equivant, you become part of a team that values purpose, collaboration, and real-world impact.

Job Description:

Primary Responsibilities

Support & Troubleshooting

  • Respond to incoming customer inquiries across all available channels, managing a work queue to ensure compliance with Service Level Agreement timeframes.
  • Establish proficiency in the Northpointe Suite and underlying database management systems to troubleshoot and resolve customer application software issues.
  • Accurately assess the priority and severity of customer issues based on predefined criteria, customer problem descriptions, and industry experience; utilize established escalation paths for issues of routine scope and complexity.
  • Provide practical workarounds to customers when immediate software modifications are not available.

Documentation & Case Management

  • Log all and any ongoing actions with thorough, specific detail - capturing sufficient context so that any team member can understand the full history of an issue without follow-up, and building the support knowledge base over time.
  • Monitor open tickets twice daily to ensure timely progress; keep ticket status current and maintain proactive customer communication throughout.
  • Maintain quality test records to capture testing evidence carried out prior to software releases.

Communication & Relationships

  • Communicate proactively with customers and internal stakeholders - including status updates using pre-defined criteria.
  • Build strong relationships with 3rd parties and external providers to ensure timely data flow.
  • Provide updates to the Customer Care Manager as needed; collaborate with customers and internal teams - including Quality Assurance and Deployment - to coordinate the resolution and deployment of fixes for application defects.
  • Use technology effectively to collaborate and maintain strong remote working relationships (Teams, SharePoint, Confluence, Jira, etc.). Camera use is expected on all customer calls and team meetings.

Process & Continuous Improvement

  • Follow documented procedures for processing complex data, reporting problems, and required changes.
  • Assist with creating, organizing, and maintaining the equivant Documentation Library.
  • Understand team metrics and SLA standards; make suggestions to improve data quality and processes.

Basic Qualifications

  • Communication: Consistent, proactive, and detailed - internally and externally. Does not wait to be asked for updates. Written and verbal communication is clear, organized, and stands alone without follow-up clarification.
  • Curiosity and Self-Direction: Approaches unfamiliar problems with initiative. Independently researches issues, asks thoughtful questions, and pursues skill growth without requiring direction to do so.
  • Ability to recognize trends in escalated issues.
  • Ability to manage multiple complex tasks simultaneously in a fast-paced, deadline-oriented environment.
  • Zendesk experience preferred; or equivalent ticketing system experience.
  • Basic SQL knowledge preferred, or willingness to learn.

Worker Type:

Regular

Number of Openings Available:

1

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