NY · On-site
$75 - $90/hr
When you start at Nordia, you join a forward-thinking and professional team. Together we are building the future here in the north - with quality, commitment and a clear anchoring in the local area ...
NY · On-site
$75 - $90/hr
When you start at Nordia, you join a forward-thinking and professional team. Together we are building the future here in the north - with quality, commitment and a clear anchoring in the local area ...
Nordia information
What is a Nordia customer service representative?
A Nordia customer service representative is an employee who provides support and assistance to customers on behalf of Nordia's clients, which are typically major telecommunications and technology companies in Canada. Their responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information about products and services. Nordia representatives are trained to handle calls, emails, or online chats efficiently and professionally. The goal is to ensure customer satisfaction and maintain a positive relationship between the client company and its customers.
What are the key skills and qualifications needed to thrive as a customer service representative at Nordia?
To thrive as a Customer Service Representative at Nordia, you need excellent communication skills, problem-solving abilities, and typically a high school diploma. Familiarity with CRM systems, call center software, and basic computer proficiency is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure set top performers apart. These skills are crucial for delivering high-quality customer experiences and efficiently resolving inquiries in a fast-paced environment.
What are some common challenges customer service representatives at Nordia face, and how can they effectively manage them?
Customer service representatives at Nordia often handle a high volume of calls and inquiries, which can sometimes be fast-paced and require multitasking. Dealing with challenging or upset customers is a frequent part of the role, so strong communication and problem-solving skills are essential. Effective stress management and the ability to remain patient and empathetic can help representatives maintain high service quality. Team leaders and ongoing training are available to support employees in navigating difficult situations and improving their skills.
Site manager - Mark, Norrbotten
NY • On-site
Nordiagroup
$75 - $90/hr
Other
Posted 12 days ago
Job description
Do you want to manage land projects with clear responsibilities and great influence?
As a site manager in land, you work in a project-based role where you lead projects throughout Norrbotten, with responsibility for creating structure, progress and results where the projects are underway. You will be responsible for the project from planning to completion, focusing on finances, work environment, quality and leadership. The role requires both a holistic approach and presence in production.
Duties:- Production planning and daily management
- Responsibility for finances, forecasts and follow-up
- Supervise supervisors and skilled workers in the daily work
- Have contact with clients, subcontractors and other actors in the project
- Ensure quality, work environment and schedule throughout the project
You drive the project forward with clarity, structure and responsibility, while being close to production and the business where it takes place. We are looking for you who want to take overall responsibility and help create progress in projects throughout Norrbotten.
Requirements:- Experience as a site manager or supervisor in land, construction or building
- Confident in making decisions and taking responsibility
- Good financial understanding
- Solution-oriented and decisive
- Thrives in a fast-paced environment with varied working days
- Can communicate in English in speech and writing
- Good computer skills
- B driving license is a requirement. Construction engineering training is an advantage, or equivalent experience.
When you start at Nordia, you join a forward-thinking and professional team. Together we are building the future here in the north – with quality, commitment and a clear anchoring in the local area.