| Feature | Non Exempt Work From Home Inbound Appointment Setter | Non Exempt Customer Service Representative |
|---|
| Primary Role | Scheduling appointments and leads for sales teams | Handling customer inquiries, support, and issue resolution |
| Work Environment | Remote, home-based with inbound calls | Remote or office-based, inbound customer calls |
| Required Skills | Communication, scheduling, basic CRM knowledge | Communication, problem-solving, product knowledge |
| Certifications | None typically required, some CRM training | None typically required, customer service training beneficial |
Both roles are non-exempt, work from home, and involve inbound calls. The appointment setter focuses on scheduling, while the customer service representative handles customer inquiries and support. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.