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Non Exempt Staff Technical Support Engineer Jobs in Reston, VA

Casepoint

Technical Support Engineer

Washington, DC · On-site

The Technical Support Engineer (TSE) serves as a key player within Casepoint's US technical Support ... Provide structured and non-structured data analysis, data modeling, and optimization. * Make ...

Casepoint

Technical Support Engineer

Washington, DC · On-site

The Technical Support Engineer (TSE) serves as a key player within Casepoint's US technical Support ... Provide structured and non-structured data analysis, data modeling, and optimization. * Make ...

TD SYNNEX

Technical Support Engineer

Reston, VA · On-site

$75K - $85K/yr

The Technical Support Engineer routinely acts independently while researching and developing solutions to customer issues and assists others in problem solving with specialty knowledge. What You'll ...

Synnex

Technical Support Engineer

Reston, VA · On-site

$75K - $85K/yr

The Technical Support Engineer routinely acts independently while researching and developing solutions to customer issues and assists others in problem solving with specialty knowledge. What You'll ...

NRI North America

Technical Support Engineer

Ashburn, VA · On-site

$30 - $35/hr

NRI North America is looking for a qualified IT Technical Support Engineer that will be responsible for providing onsite support for new hire onboarding, desktop deployment, and IT operations support ...

Pae

Technical Support Engineer Installer

Alexandria, VA · On-site

$85/hr

Amentum/ Secure Network Solutions requires casual CONUS Technical Engineering resources to provide ... Our health and welfare benefits are designed to support you and your priorities. Offerings include:

Axon

Technical Support Engineer, Axon 911

Sterling, VA · On-site

Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform while helping ensure reliability, performance, and operational ...

Axon

Technical Support Engineer, Axon 911

Sterling, VA · On-site

Your Impact We are seeking a Technical Support Engineer (Tier 2+) to support customers and internal teams using the Axon 911 platform while helping ensure reliability, performance, and operational ...

Exigent Mechanical

IT Support Engineer

Reston, VA · On-site

... non-technical employees. This is a hybrid position . The Support Engineer will primarily work ... remotely but will be required to report onsite at Exigent or operating company locations as needed ...

JS Consulting

Support Engineer

Tysons Corner, VA · On-site

Support Engineer * Must work 3-days/week onsite in Rockville, MD or Tysons Corner, VA * ONE 30 ... Clear documentation and explanation of complex technical issues to both technical and non-technical ...

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All JobsNon Exempt Staff Technical Support Engineer JobsNon Exempt Staff Technical Support Engineer Jobs in Reston, VA

Non Exempt Staff Technical Support Engineer information

See Reston, VA salary details

$46.8K

$139.6K

$193.5K

How much do non exempt staff technical support engineer jobs pay per year?

As of Aug 28, 2026, the average yearly pay for non exempt staff technical support engineer in Reston, VA is $139,638.00, according to ZipRecruiter salary data. Most workers in this role earn between $122,800.00 and $162,300.00 per year, depending on experience, location, and employer.

What is the difference between Non Exempt Staff Technical Support Engineer vs Customer Support Specialist?

AspectNon Exempt Staff Technical Support EngineerCustomer Support Specialist
CredentialsTechnical certifications, relevant degreesCustomer service training, basic technical knowledge
Work EnvironmentTechnical departments, IT support teamsCall centers, help desks, online support
Employer & Industry UsageTech companies, hardware/software firmsRetail, telecom, software services
Common Search & ComparisonTechnical troubleshooting, IT support rolesCustomer service, client communication

Non Exempt Staff Technical Support Engineers focus on technical troubleshooting and resolving complex issues, often requiring technical certifications. Customer Support Specialists handle customer inquiries, providing assistance and basic technical support. While both roles involve support functions, the technical support engineer role is more technically specialized and often involves more in-depth problem-solving.

What is a non exempt staff technical support engineer?

A non-exempt staff technical support engineer is an employee who provides technical assistance to users and is classified under the Fair Labor Standards Act (FLSA) as non-exempt, meaning they are eligible for overtime pay. They typically handle troubleshooting, customer inquiries, and use tools like ticketing systems, working regular hours without overtime exemptions.

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For Non Exempt Staff Technical Support Engineer jobs in Reston, VA, the most frequently searched job titles are:

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The top searched job categories for Non Exempt Staff Technical Support Engineer jobs in Reston, VA are:

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Non Exempt Staff Technical Support Engineer jobs near you
Infographic showing various Non Exempt Staff Technical Support Engineer job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $139,638 per year, or $67.1 per hour.

Technical Support Engineer

Washington, DC • On-site

Casepoint
51 - 200 employees
Learn more about Casepointexternal

Full-time

Re-posted 21 days ago

Job description

The Technical Support Engineer (TSE) serves as a key player within Casepoint’s US technical Support team. This customer-facing position supports Government and Commercial customers as they perform their eDiscovery tasks and provides technical support as needed.

The TSE provides user support for enterprise self-service clients by troubleshooting and resolving issues with the following: ingestion, processing, productions, data loading issues, cloud collections, integrations, and legal hold. TSEs also provide technical support to troubleshoot all Casepoint platform application issues and develop root-cause analyses. Strong candidates must have the right combination of organizational, multi-task management skills, technical acumen and/or education, and electronic discovery experience to successfully manage multiple tasks serving commercial customers.


This role is ideal for someone with a solid foundation in eDiscovery who is ready to take on more responsibility and contribute to the success of high-stakes legal projects.


Work Location
This role is open to remote work; however, candidates should be local to the DMV area (DC, MD, VA) and available to travel to customer sites as needed.
What You’ll Do:

Administrative/User Support 

  • Responsible for day-to-day task needs with government and commercial customers 
  • Respond to end users and customers on basic technology-related issues and questions 
  • Capture detailed information regarding the issue and resolutions in the ticket tracking system 
  • Manage, track, and resolve tickets within service level agreement thresholds, escalating as needed 
  • Support users who have issues with ‘self-service’ eDiscovery tasks, such as ingestion, processing, productions, data loading, cloud collections, legal hold, and other Casepoint platform application integrations. In addition, provide user support for the following: 
  • Perform data analysis, data exports, and data manipulations 
  • Convert, normalize, and migrate data from a variety of databases, converting text and image files to various formats 
  • Provide coding support (e.g., Postgres) as needed for data ingestion, processing, or analysis. Address exceptions that occur while data processing, data ingestion, or any other eDiscovery requests 
  • Perform data disposition activities like archive and deletion 
  • Complete user-based administration tasks, including creating categorization tags and running searches in order to complete litigation support tasks 
  • Set and manage expectations with customers 
  • Communicate with project leads on estimates and deadlines for tasks 
  • Assist project managers with Casepoint application tasks 

Technical 

  • Understand various components of the platform ELK Stack, PostgreSQL, Redis, Rabbit MQ, API servers, and their interaction. Possess basic understanding of virtual/cloud infrastructure and networks 
  • Possess a basic understanding of file transfer technologies across various cloud/on-prem platforms 
  • Analyze issues and provide detailed analysis to the Product team 
  • Work with customers to reproduce issues and share the exact details with the Product team 
  • Develop root cause analysis 
  • Apply basic knowledge of PostgreSQL queries and procedures - advanced understanding is a plus 
  • Provide structured and non-structured data analysis, data modeling, and optimization.  
  • Make recommendations related to the performance and efficiency of data storage including more effective use of indexes or other DBMS specific features 
  • Debug code with guidance from product team for troubleshooting 


Coordination 

  • Coordinate with internal teams (Information Services, Product, Customer Services) to ensure that system issues are resolved in time. 
  • Serve as the main point of contact to resolve all aspects of the ticket and provide updates and resolution to the customer. 


System Reliability Monitoring 

  • Ensure system parameters are monitored and system is functioning normally at all times 
  • Serve as point person when system reliability goes down 
What You’ll Bring to the Team: 
Education:
  • Computer science or information technology-related degree with a focus on database administration or data analysis or an equivalent combination of education and experience 
  • Specialized Knowledge:
    • Minimum 2 years of experience in eDiscovery field
    • Strong understanding of the EDRM lifecycle
  • Technical Proficiency:
    • A solid understanding of database design and management, data processing activities, and legal document review requirements
    • Ability to work in a fast-paced, deadline-driven environment while handling multiple tasks through completion
  • Communication:
    • Excellent communication and customer service skills
    • Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements
  • Citizenship: US Citizenship (non-dual) is required by government contract.
  • Clearance: Current Secret or above clearance required.


About Casepoint:

OPEXUS, a leader in government process management software, and Casepoint, a top provider of data discovery technology for litigation, investigations, and compliance, merged in January 2025, with a majority investment from Thoma Bravo. The merger combines OPEXUS' expertise in government process management and Casepoint's advanced data discovery technology to create a scalable platform that meets growing demands for efficient, secure data management in the public and regulated sectors. This collaboration enhances workflows for government and enterprise clients, focusing on data discovery, litigation, and compliance.

The Washington Post, which named OPEXUS + Casepoint as the best place to work, solidifies the company's commitment to fostering a supportive, innovative, and inclusive work environment. Our dedicated team has created a culture grounded by our shared values that encourage everyone to speak up, join in, and celebrate together. From our hybrid work schedules to our prime downtown D.C. location, working at OPEXUS + Casepoint offers the best of all worlds.

Casepoint is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

 

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