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Noc Operations Analyst Jobs in Missouri (NOW HIRING)

Socket Telecom LLC

NOC Manager

Columbia, MO · On-site

While overseeing the Network Operations Center to ensure stability, performance, and availability ... Candidates must have sufficient visual acuity to analyze network data and alerts * Ability to be ...

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Noc Operations Analyst information

What are the key skills and qualifications needed to thrive as a NOC Operations Analyst?

To thrive as a NOC Operations Analyst, you need strong skills in network monitoring, troubleshooting, and a solid understanding of IT infrastructure, typically supported by a degree in computer science or a related field. Familiarity with network management tools (such as SolarWinds or Nagios), ticketing systems, and relevant certifications like CompTIA Network+ or Cisco CCNA is important. Excellent analytical thinking, attention to detail, and effective communication are crucial soft skills to excel in this role. These abilities ensure rapid incident response, minimize downtime, and maintain seamless IT operations for the organization.

What are some common challenges faced by a NOC Operations Analyst, and how can they be addressed?

NOC Operations Analysts often deal with high-pressure situations such as network outages or security incidents, which require quick troubleshooting and clear communication. Balancing multiple alerts while prioritizing critical issues can be challenging, especially in fast-paced environments. Developing strong organizational skills, staying updated on network monitoring tools, and collaborating closely with IT teams can help address these challenges. Continuous learning and regular drills for incident response also contribute to improved performance and confidence in the role.

What is the difference between Noc Operations Analyst vs Network Operations Center (NOC) Technician?

AspectNoc Operations AnalystNetwork Operations Center (NOC) Technician
Required CredentialsTypically a bachelor's degree in IT, Computer Science, or related field; certifications like CompTIA Network+ or Cisco CCNAHigh school diploma or equivalent; certifications like CompTIA Network+ often preferred
Work EnvironmentOffice setting, monitoring networks, analyzing data, and troubleshooting issues24/7 NOC environment, hands-on troubleshooting, hardware and software maintenance
Employer & Industry UsageTelecom, ISPs, large enterprises managing network infrastructureTelecom providers, managed service providers, data centers

The Noc Operations Analyst focuses on analyzing network data, troubleshooting complex issues, and optimizing network performance, often requiring more analytical skills and certifications. In contrast, the NOC Technician handles hands-on network monitoring, hardware troubleshooting, and routine maintenance. Both roles are essential in network management but differ in responsibilities and skill emphasis.

Is a Noc Operations Analyst a good job?

A NOC Operations Analyst is a technical role responsible for monitoring and maintaining network infrastructure, often requiring knowledge of network tools and protocols. It can offer stable employment with opportunities for advancement and skill development in network management and cybersecurity. Job satisfaction depends on individual interests in technology and working in a fast-paced environment.

How much do NOC Operations Analysts make in the US?

NOC Operations Analysts in the US typically earn a median annual salary of around $70,000 to $85,000, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with specialized skills can earn higher salaries, especially in larger or tech-focused companies.

Is a NOC Operations Analyst entry level?

A NOC Operations Analyst position can be entry-level or require some experience, depending on the organization. Entry-level roles typically focus on monitoring network systems, troubleshooting issues, and using tools like ticketing systems, while higher-level roles may require certifications or prior experience in network operations.

What is a NOC Operations Analyst?

NOC Operations Analysts are IT professionals who monitor and maintain a company’s network, servers, and telecommunications infrastructure from a centralized Network Operations Center (NOC). They are responsible for detecting, diagnosing, and resolving network incidents to ensure optimal performance and minimal downtime. Their tasks often include real-time monitoring, troubleshooting issues, escalating problems when necessary, and providing detailed reports. NOC Operations Analysts play a key role in ensuring that critical systems remain available and secure around the clock.
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Infographic showing various Noc Operations Analyst job openings in Missouri as of August 2026, with employment types broken down into 60% Full Time, and 40% Contract. Highlights an 100% In-person job distribution.

NOC Manager

Socket Telecom LLC

Columbia, MO • On-site

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

Job description

Description

Socket Fiber is one of the fastest growing fiber internet providers in Missouri, Illinois, Arkansas and Tennessee and is dedicated to building and expanding high-speed fiber optic networks that connect communities. Socket Fiber is a company with more than 25 years of experience. We are committed to innovation, quality, and delivering exceptional service to our customers. Join our dynamic team and help shape the future of connectivity!


A Day in the Life


In the role of NOC Manager, you will spend your time supporting the network and the network team. While overseeing the Network Operations Center to ensure stability, performance, and availability you will also lead a team of dedicated and talented engineers to drive continuous improvement in network monitoring and service delivery. 


What You'll Do

  • Incident and Crisis Management: When a major outage hits, the NOC manager is the escalation point. They don't just fix the problem; they coordinate the engineering teams, manage the "bridge" (the emergency call), and ensure the team is actively troubleshooting to drive down the Mean Time to Resolution (MTTR).
  • Team Leadership & Scheduling: Because networks operate 24/7/365,  managing a NOC requires complex shift scheduling. The manager handles staffing, performance reviews, training, and making sure the tier-1 and tier-2 technicians don't burn out.
  • SLA  and Metric Tracking: A NOC manager continuously tracks Key Performance Indicators (KPIs) like ticket volume, first-contact resolution rates, and Service Level Agreement (SLA) compliance to prove the network's health to executive leadership.
  • Process and Playbook Engineering: A good NOC runs on documentation. The manager ensures that Standard Operating Procedures (SOPs) and incident response playbooks are up to date so that when an alert fires at 3:00 AM, the technician on duty knows exactly what to do without guessing.
  • Tooling and Automation Oversight: They oversee the monitoring stack (like SolarWinds). The manager works to fine-tune alert thresholds to eliminate "alert fatigue"-ensuring the team only gets woken up by real issues, not background noise.
  • Cross-Functional Communication: They act as the buffer between the technical team and the rest of the company. During an incident, they translate complex technical issues into clear updates for executive management, customer success teams, and sometimes directly to high-value clients.

What We're Looking For

  • A degree in Telecommunication, IT, Computer Science, or related field preferred
  • Experience working in Telecommunications
  • Experience in a leadership role 
  • Strong understanding of telecom networks
  • This role requires the ability to work in a 24/7 operations environment
  • Extended periods of sitting at a workstation while monitoring multiple screens. 
  • Candidates must have sufficient visual acuity to analyze network data and alerts
  • Ability to be on call

What Will Help You Stand Out

  • Strong incident management and troubleshooting expertise
  • Experience in a 24/7 operations environment 
  • Excellent leadership, communication, and decision-making skills 
  • Ability to work under pressure in high-impact outage situations 

Why Join Socket Fiber? At Socket Fiber, we're redefining what it means to connect communities. We share a mission-driven culture focused on bringing high-speed internet to areas that need it most. We're not just selling a service-we're providing access, opportunity, and real change. Socket Fiber offers a culture where employee strengths are highlighted and recognized. A few of the key ways we strive to make employees feel valued include:

  • Competitive pay + bonus potential or performance-based commission
  • Medical, dental, vision, life, and 401k with match
  • Free coaching/counseling for employees & families
  • Free fiber service (if available in your area)
  • Tuition reimbursement for personal and professional growth
  • Community engagement opportunities
  • Culture that values results, effort, and integrity

Our Core Values

  • Respect: Toward all customers, communities, property, and coworkers.
  • Advocacy: In-person, online, or by phone-we go beyond support to serve as customer advocates.
  • Transparency: In our commitments, service experiences, and business relationships.
  • Progress: Growth is proof of our dedication to improving lives and communities.
  • Winning:  Every conversation is a chance to gain a customer for life.

Ready to Apply? If you're ready to make an impact and grow your career with Socket Fiber, we'd love to hear from you. Apply today!



This role is not eligible for Visa sponsorship. 

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

This employer uses E-Verify. 

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