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Noc Manager Jobs in Glen Ellyn, IL (NOW HIRING)

1872 Consulting

NOC Technician

Chicago, IL · On-site

NOC Technician/Analyst The NOC Technician/Analyst is part of a team who is responsible for ... These roles will serve as the Incident Manager for major incidents that require coordination of ...

Scientel Solutions

NOC Technician

Aurora, IL

The Scientel Solutions NOC is staffed 24x7x365 and is responsible for monitoring the network, performing troubleshooting, interfacing with the customer, leading the incident/problem management ...

Scientel Solutions

NOC Technician

Batavia, IL · On-site

They will assess impact and urgency of alerts, manage ticket lifecycle, and engage the appropriate support teams, if needed. The Network Operations Technicians will need to respond to escalated ...

Scientel Solutions

NOC Technician

Aurora, IL · On-site

They will assess impact and urgency of alerts, manage ticket lifecycle, and engage the appropriate support teams, if needed. The Network Operations Technicians will need to respond to escalated ...

Scientel Solutions

NOC Technician

Aurora, IL · On-site

They will assess impact and urgency of alerts, manage ticket lifecycle, and engage the appropriate support teams, if needed. The Network Operations Technicians will need to respond to escalated ...

Network Data Systems

NOC Engineer

Schaumburg, IL · On-site

$45K - $65K/yr

NOC engineers perform a highly diverse range of duties within our NOC serving our customers in a ... Incident Management: Receive incidents (via ticket system, direct investigation, phone calls, or ...

Network Data Systems

NOC Engineer

Schaumburg, IL · On-site

$45K - $65K/yr

NOC engineers perform a highly diverse range of duties within our NOC serving our customers in a ... Incident Management: Receive incidents (via ticket system, direct investigation, phone calls, or ...

1872 Consulting

Senior NOC Analyst

Chicago, IL · Hybrid

Manage real-time communications and provide timely updates to executives, stakeholders, and global teams. * Maintain composure, clarity, and authority in high-pressure situations. Operational ...

Aqueity

SOC / NOC Team Lead

Downers Grove, IL · On-site

$80K - $110K/yr

SOC NOC Team Lead (on-site) Aqueity is looking for a hands-on and technically strong SOC / NOC Team ... Collaborate with management on performance reviews and team development plans Security & Network ...

Aqueity

SOC / NOC Team Lead

Downers Grove, IL · On-site

$80K - $110K/yr

SOC NOC Team Lead (on-site) Aqueity is looking for a hands-on and technically strong SOC / NOC Team ... Collaborate with management on performance reviews and team development plans Security & Network ...

Aqueity

SOC / NOC Team Lead

Downers Grove, IL · On-site

$80K - $110K/yr

SOC NOC Team Lead (on-site) Aqueity is looking for a hands-on and technically strong SOC / NOC Team ... Collaborate with management on performance reviews and team development plans Security & Network ...

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Noc Manager information

What is a NOC Manager job?

A NOC (Network Operations Center) Manager oversees the monitoring, maintenance, and performance of an organization's network infrastructure. They lead a team of network engineers and technicians to ensure system uptime, troubleshoot issues, and optimize network efficiency. Their responsibilities often include incident management, escalations, process improvements, and ensuring adherence to service level agreements (SLAs). NOC Managers also collaborate with other IT departments to enhance security and operational resilience. Strong leadership, technical expertise, and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive in the Noc Manager position, and why are they important?

A NOC Manager must possess strong knowledge in network operations, incident management, and IT infrastructure, typically supported by a degree in computer science or a related field. Familiarity with network monitoring tools (like SolarWinds or Nagios), ticketing systems, and certifications such as CCNA or ITIL are often required. Excellent leadership, communication, and problem-solving skills help a NOC Manager effectively coordinate teams and resolve issues. These competencies are vital to ensure network reliability, manage critical incidents swiftly, and maintain seamless business operations.

What are some common challenges faced by NOC Managers and how are they addressed?

NOC Managers often face challenges such as handling unexpected network outages, coordinating rapid response to incidents, and managing a 24/7 team environment. To address these issues, successful managers implement robust monitoring and escalation processes, provide ongoing training for staff, and foster a culture of proactive problem-solving. These challenges also offer growth opportunities, as overcoming them helps develop advanced technical skills and strong leadership qualities. Collaboration with other IT and business units is crucial, ensuring timely communication and coordinated efforts during critical events.
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NOC Technician

NOC Technician

1872 Consulting

Chicago, IL • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

NOC Technician/Analyst

The NOC Technician/Analyst is part of a team who is responsible for providing 24 x 7 365 infrastructure and applications management, support and monitoring of IT systems. Using IT Operations monitoring and management tools, the analyst will provide technical troubleshooting, oversight, and escalation for complex network, server, and storage incidents. NOC Technician/Analysts will support Enterprise Applications, Architecture and Infrastructure with hardware break/fix, vendor interaction, maintenance, and system updates. These roles will serve as the Incident Manager for major incidents that require coordination of communications, tracking of issues and escalation to management.

Available shifts:

  • Fri-Sat 7am-3pm, Sun-Tue 7:30am-3:30pm
  • Sun-Thr 3pm-11pm
  • Tue-Sat 11:30pm-7:30am
  • Sun-Tue 11:30pm-7:00am, Fri-Sat 11pm-7am
Responsibilities
  • Monitor the performance and health of the Firm's infrastructure using a variety of tools to identify and determine next steps.
  • Provide triage or basic troubleshooting to help identify issues by following outlined (SOP) standard operating procedures and escalate appropriately.
  • Document all actions in accordance with standard company policies and procedures
  • Maintain ongoing communication during major incidents to keep all stakeholders aware of relevant information and next steps.
  • Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
  • Work with internal and external technical and service teams to create and/or update knowledge base articles
  • Meet daily and monthly performance standards, including MTTR, abandon rates, incident response time, etc. from ServiceNow
  • Complete and distribute complete transition report to management and incoming shift on a daily basis
  • Develop and implement changes to processes to ensure continuous process improvement and effective governance.
  • May occasionally need to lift, carry or move equipment up to 25 pounds
  • Other duties as assigned.
Requirements
  • 1+ year of experience as a NOC Technician, NOC Analyst or Technical Support role with experience supporting a NOC
  • Knowledge of ITIL Foundations
  • Knowledge of common information architecture frameworks
  • Excellent troubleshooting, reporting monitoring skills
  • Flexibility to work off hours on a 24 x7 365 team
Nice To Haves
  • Bachelor's Degree in an IT related field
  • ITIL Foundations certification
  • Configuring and troubleshooting Client servers
  • Configuring and troubleshooting VMware/VSphere
  • Configuring and using Client Systems Insight Manager
  • Support and use of monitoring systems (SolarWinds, SCOM, Pingdom, Hostmonitor)
  • Storage monitoring and administration experience
  • Experience with Windows Server scripting tasks (batch, VBscript, Powershell)
  • Microsoft System Center Suite experience
  • Configuring and troubleshooting Cisco products
1872 Consulting logo

About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

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