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Worker Sub-Type:

Regular

Job Description:

A propos du poste

BlackBerry AtHoc est le leader mondial des communications de crise en reseau. En tant qu'ingenieur principal en implantation bilingue (francais/anglais), vous etes le visage technique de l'entreprise durant la phase d'implantation. Vous accompagnerez les organisations dans leur transition, de l'achat a la mise en service operationnelle, en veillant a ce que leur systeme soit concu pour la resilience et une haute disponibilite.

Principales responsabilites

Implantation SaaS et sur site (On-Premise) : Diriger la configuration technique des instances infonuagiques AtHoc et effectuer des installations de bout en bout sur l'infrastructure fournie par le client.

Gestion des trois piliers : Maintenir une expertise de niveau avance en configuration et en resolution de problemes pour Windows Server, IIS et SQL Server.

Automatisation et scripts : Developper et maintenir des scripts PowerShell afin d'automatiser les importations de donnees, les taches de deploiement et les verifications de l'etat des systemes.

Integration technique : Configurer les synchronisations Microsoft Entra ID (anciennement Azure AD)/LDAP et les authentifications SAML 2.0/SSO; utiliser des API REST et des charges utiles JSON pour assurer l'interoperabilite des systemes.

Validation des donnees : Utiliser des requetes SQL pour appuyer la cartographie des donnees et verifier leur integrite durant les phases de migration et d'implantation.

Prestation-conseil : Agir a titre de conseiller technique aupres des responsables TI des clients, en fournissant des pratiques exemplaires en matiere de durcissement de la securite des systemes et de maintenance.

Qualifications et competences

Bilinguisme complet (francais/anglais) avec d'excellentes competences en communication orale et ecrite dans les deux langues.

Experience : 4 a 7 ans dans un role technique (administration de systemes, implantation ou genie sur le terrain).

Competences comportementales (exigees)

Approche consultative : Capacite a comprendre les besoins des clients et a les traduire en exigences techniques.

Resolution de conflits : Capacite a garder son calme sous pression, notamment lors du depannage de systemes critiques dans des environnements a enjeux eleves.

Communication efficace : Capacite a expliquer des concepts techniques complexes a des intervenants non techniques.

Sens des responsabilites : Personne autonome qui assume la responsabilite du succes technique du client, de la phase de demarrage jusqu'au transfert au soutien technique.

Environnement technologique (exige)

Windows Server : Administration avancee (registre, services, GMSA et politiques de securite).

IIS : Experience dans la gestion des sites Web, des pools d'applications et des liaisons de certificats SSL/TLS.

SQL Server : Connaissance des bases de donnees relationnelles et capacite a executer des requetes de base pour la validation des donnees ou les modifications de tables, ainsi que la sauvegarde et la restauration des bases de donnees. Une connaissance des groupes de disponibilite est un atout.

Scripts et integration (exige)

Maitrise de PowerShell pour l'automatisation et l'interaction avec des API

Connaissance de JSON, des API REST et de la gestion des identites (SSO/Entra ID)

Deplacements

Capacite a voyager jusqu'a 40 % du temps, selon les besoins, pour des exigences sur site dans des installations securisees ou a des emplacements internationaux.

Atout(s) souhaite(s)

Experience pratique avec Python

OR

About the Role

BlackBerry AtHoc is the global leader in networked crisis communication. As a Bilingual (French/English) Senior Implementation Engineer, you are the technical face of the company during the implementation phase. You will guide organizations through the transition from purchase to operational readiness, ensuring their system is architected for resilience and high availability.

Key Responsibilities

• SaaS & On-Premise Implementation: Lead the technical configuration of AtHoc cloud instances and perform end-to-end installations on customer-provided infrastructure.
• The "Core Three" Management: Maintain expert-level configuration and troubleshooting of Windows Server, IIS, and SQL Server.
• Automation & Scripting: Develop and maintain PowerShell scripts to automate data imports, deployment tasks, and system health checks.
• Technical Integration: Configure Microsoft Entra ID (formerly Azure AD)/LDAP synchronizations and SAML 2.0/SSO authentications; utilize REST APIs and JSON payloads for system interoperability.
• Data Validation: Utilize SQL queries to assist with data mapping and to verify data integrity during the migration and implementation phases.
• Consultative Delivery: Act as a technical advisor to client IT leads, providing best practices for system security hardening and maintenance.

Qualifications & Skills

Fully bilingual (French/English) : with strong verbal and written communication skills in both languages.

Experience: 4-7 years in a technical role (Systems Administration, Implementation, or Field Engineering).
Soft Skills (Required):
Consultative Mindset: Ability to listen to customer needs and translate them into technical requirements.
Conflict Resolution: Calm under pressure, especially when troubleshooting critical systems in high-stakes environments.
Effective Communication: Ability to explain complex technical concepts to non-technical stakeholders.
Ownership: A self-starter who takes responsibility for the customer's technical success from kickoff to Support hand-off.

Infrastructure Stack (Required):
Windows Server: Advanced administration (registry, services, GMSA, and security policies).
IIS: Experience managing web sites, application pools, and SSL/TLS certificate bindings.
SQL Server: Familiarity with relational databases and the ability to execute basic queries for data verification or table changes, backup and restoration of databases.Familiarization with Availability Groups preferred.

Scripting & Integration (Required):
Proficiency in PowerShell for automation and API interaction.
Familiarity with JSON, REST APIs, and Identity Management (SSO/Entra ID).
Travel: Ability to travel up to 40% as needed for on-site requirements at secure facilities or international locations.
Preferred/Optional:
Hands-on experience with Python.

#LI-NR1

Scheduled Weekly Hours:

40

Compensation Hiring Base Salary Range:

$96,000.00 - $135,000.00

Please be advised that the compensation hiring range indicated herein is provided solely as a good-faith estimate of expected base compensation for the position. The actual compensation offered will be determined at the time of hire and is contingent upon multiple factors, including but not limited to the candidate's qualifications, relevant experience, demonstrated skills, and results of assessments conducted during the hiring process.

Bonus:

The BlackBerry Variable Incentive Pay (VIP) program is an organization-wide bonus incentive program which aims to reward full-time eligible employees for their contribution to BlackBerry's success. VIP payments are made in addition to base salary and factor in company's performance as a way for employees to share in BlackBerry's achievements.

Benefits:

The BlackBerry Employee Benefits programs offer a wide range of benefits that support your physical, financial and personal well-being. BlackBerry remains committed to offering affordable benefits including coverage for medical, dental, vision, life, disability insurance, retirement, employee share purchase program and paid-time-off to those that meet the eligibility requirements.

Disclosure of Position Status:

This is an active opening. We are seeking to fill this position immediately

Disclosure of Artificial Intelligence:

We donot use artificial intelligence (AI)to screen, assess, or select applicants at any stage of our recruitment process. All applications are reviewed and evaluated by our hiring team.