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Ninestar Connect Jobs in Indiana (NOW HIRING)

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Ninestar Connect information

What is Ninestar Connect?

Ninestar Connect is a utility cooperative that provides services such as electric, water, sewer, and high-speed fiber internet to residents and businesses in Central Indiana. The company is known for being member-owned, which means customers are also stakeholders in the organization. Their mission is to deliver reliable and innovative services to support the growth and well-being of the communities they serve. Ninestar Connect also invests in infrastructure and technology to ensure high-quality utility and communication solutions.

What are the key skills and qualifications needed to thrive at Ninestar Connect?

To thrive at Ninestar Connect, a utility and telecommunications company, you typically need relevant technical knowledge in electrical, telecommunications, or utility operations, supported by appropriate certifications or degrees. Familiarity with industry-standard tools such as SCADA systems, GIS mapping, and fiber optic testing equipment is highly valued. Strong customer service, problem-solving abilities, and teamwork are crucial soft skills for working effectively with both colleagues and the community. These competencies ensure the safe, efficient, and reliable delivery of essential services to customers.

What types of career advancement opportunities are available at Ninestar Connect, and how can employees progress within the organization?

At Ninestar Connect, employees often find opportunities for career growth through cross-training, internal promotions, and professional development programs. The company encourages staff to expand their skills, whether in customer service, technical operations, or management roles. Team members who demonstrate initiative, adaptability, and a commitment to excellent service are frequently considered for advancement. Additionally, Ninestar Connect values collaborative work, allowing employees to participate in cross-departmental projects, which can further broaden career prospects.

What is the difference between Ninestar Connect vs Customer Service Representative?

FeatureNinestar ConnectCustomer Service Representative
Required CredentialsHigh school diploma or equivalent, technical training often preferredHigh school diploma or equivalent, customer service training
Work EnvironmentOffice or call center setting, often remote optionsOffice, call center, or retail environment
Industry UsagePrimarily in tech, manufacturing, and service sectors

Both roles involve communication skills and problem-solving. Ninestar Connect typically requires technical knowledge and may involve more specialized support, while Customer Service Representatives focus on general customer inquiries. Understanding these differences helps job seekers align their skills with the right position.

What job categories do people searching Ninestar Connect jobs in Indiana look for?

The top searched job categories for Ninestar Connect jobs in Indiana are:

What cities in Indiana are hiring for Ninestar Connect jobs?

Cities in Indiana with the most Ninestar Connect job openings:

Ninestar Connect jobs near you
Infographic showing various Ninestar Connect job openings in Indiana as of August 2026, with employment types broken down into 67% Full Time, 25% Part Time, and 8% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution.

NineStar Connect - Residential Service Consultant

Greenfield, IN • On-site

NineStar Connect
Telecommunications • 51 - 200 employees
Learn more about NineStar Connectexternal

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 8 days ago

Job description

NineStar Connect - Residential Service Consultant

NineStar Connect is an innovative community-minded, communications, energy, water, and sewer cooperative. We provide the infrastructure that empowers thoughtful development and improves quality of place in Central Indiana. We believe that no matter where you choose to live or work, you should have access to high quality utility services that allow you an opportunity to thrive.

Career Development:

- We value employees that have a desire to learn and provide reimbursement funds for continuing education. We're also committed to in-house training and ongoing development.

Company Benefits:

- At NineStar Connect we offer a competitive array of benefits that include medical, dental, and vision insurance, 401k matching, paid parental leave, short term disability, long term disability, and life insurance along with profit sharing and various service discounts.

Wellness:

- We offer a variety of wellness programs with paid incentives as well as on-site fitness centers available at each office location.

Core Values:

We're guided by our core values - Act with Integrity, Embrace Differences, Committed to Community, Be Innovative, Make Each Day Meaningful, and Seek Quality Results and we're looking for team members who share these values!

Job Description

Join NineStar Connect as a Residential Service Consultant and make a real difference in your community! In this role, you'll be the first point of contact for our residential customers, assisting them with their Electric, Communications, Water, and Wastewater services. You'll answer questions, resolve issues, process information, and help customers make the most of their NineStar Utilities - all while providing outstanding service and support.

Key Responsibilities:

  • Provide in-person and phone-based support, addressing questions and concerns related to service options, billing, and account information.
  • Help customers understand available service options and guide them through new requests, changes, and upgrades to ensure their needs are met.
  • Create, process, and schedule service orders for changes, additions, or repairs, collaborating with other departments as needed to ensure timely completion.
  • Complete essential administrative duties such as preparing correspondence, verifying customer information, and conducting credit checks.
  • Represent NineStar's commitment to quality and integrity by fostering positive relationships with every customer you assist.
Qualifications
  • High school diploma or equivalent required.
  • Minimum of 3 years of proven experience in providing excellent customer service.
  • Familiarity with the Telecommunications and/or utility industry is preferred. Proficiency in using various software programs, including Microsoft Office Suite (Excel, Word, Outlook, and Teams), and NISC-iVUE is essential.
  • Strong oral and written communication skills, with the ability to effectively interact with customers, colleagues, and vendors.
  • Strong organizational and time management skills to handle multiple tasks and meet deadlines.
  • On-call and Saturday rotation is required. Position will be on-site at the Greenfield and McCordsville offices.
Additional Information

NineStar Connect does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, marital status, sexual preference, disability, or any other characteristic protected by law.

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