To thrive as a Nike Expert On Demand, you need in-depth knowledge of Nike products, trends in athletic wear, and a strong background in customer service or retail. Familiarity with digital sales platforms, inventory management systems, and virtual chat or video support tools is typically required. Excellent communication, active listening, and problem-solving abilities help you build rapport and resolve customer inquiries efficiently. These skills are crucial for delivering a personalized and seamless customer experience in a fast-paced, digital-first retail environment.