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Nike Customer Service Jobs in Michigan (NOW HIRING)

Nike

Department Manager - Nike Somerset

Troy, MI · On-site

$19.50 - $21.75/hr

Join the NIKE Team as a Department Manager As a Nike Department Manager, you're the face of NIKE ... You'll work with your team to focus on customer service and get to the win the right way. We ...

Galls

US Patriot Retail Sales Associate

Grayling, MI · On-site

$17.75/hr

... including Nike, Oakley, and Under Armour. We have over 105 retail locations and multiple web ... Previous retail or customer service experience is a plus We will train * Must be able to work with ...

Galls

US Patriot Retail Sales Associate

Grayling, MI · On-site

$17.75/hr

... including Nike, Oakley, and Under Armour. We have over 105 retail locations and multiple web ... Previous retail or customer service experience is a plus We will train * Must be able to work with ...

Galls

US Patriot Retail Sales Associate

Grayling, MI

$17.75/hr

... including Nike, Oakley, and Under Armour. We have over 105 retail locations and multiple web ... Previous retail or customer service experience is a plus We will train * Must be able to work with ...

Lids

6726 - Assistant Store Manager PT

Howell, MI · On-site

... Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We're also the industry leader in on ... customer service by offering their expertise on Lids' products and services. Principle Duties ...

Lids

5867 - Assistant Store Manager PT

Novi, MI · On-site

... Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We're also the industry leader in on ... customer service by offering their expertise on Lids' products and services. Principal Duties ...

Lids

8097 - Assistant Store Manager PT

Taylor, MI · On-site

... Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We're also the industry leader in on ... customer service by offering their expertise on Lids' products and services. Principle Duties ...

Lids

6373 - Assistant Store Manager PT

Birch Run, MI · On-site

... Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We're also the industry leader in on ... customer service by offering their expertise on Lids' products and services. Principle Duties ...

Lids

0043 - Assistant Store Manager PT

Okemos, MI · On-site

$16 - $17/hr

... Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We're also the industry leader in on ... customer service by offering their expertise on Lids' products and services. Principle Duties ...

Lids

5647 - Assistant Store Manager PT

Roseville, MI · On-site

... Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We're also the industry leader in on ... customer service by offering their expertise on Lids' products and services. Principle Duties ...

Lids

0106 - Assistant Store Manager PT

Grandville, MI · On-site

$15 - $16/hr

... Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We're also the industry leader in on ... customer service by offering their expertise on Lids' products and services. Principle Duties ...

Lids

6751 - Assistant Store Manager PT

Grand Rapids, MI · On-site

$15 - $17/hr

... Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We're also the industry leader in on ... customer service by offering their expertise on Lids' products and services. Principle Duties ...

Lids

5242 - Assistant Store Manager PT

Troy, MI · On-site

... Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We're also the industry leader in on ... customer service by offering their expertise on Lids' products and services. Principle Duties ...

Lids

0127 - Assistant Store Manager PT

Portage, MI · On-site

$15 - $17/hr

... Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We're also the industry leader in on ... customer service by offering their expertise on Lids' products and services. Principle Duties ...

Lids

5297 - Assistant Store Manager PT

Dearborn, MI · On-site

... Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We're also the industry leader in on ... customer service by offering their expertise on Lids' products and services. Principle Duties ...

Lids

6814 - Assistant Store Manager PT

Troy, MI · On-site

... Nike, New Era, Lululemon Athletica, and Mitchell & Ness. We're also the industry leader in on ... customer service by offering their expertise on Lids' products and services. Principal Duties ...

Lids

Assistant Store Manager PT

Flint, MI

... brands like Nike, New Era, Adidas, and Mitchell & Ness. We currently operate 1,200+ locations ... Produce sales gains, by providing customer service. * To meet or exceed Company Objectives in all ...

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Nike Customer Service information

See Michigan salary details

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How much do nike customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for nike customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is a Nike Customer Service?

A Nike Customer Service job involves assisting customers with inquiries about products, orders, returns, and company policies. Representatives handle questions via phone, chat, email, or in-store, ensuring a positive customer experience. They help resolve issues, provide product recommendations, and support Nike’s brand values by delivering excellent service. Strong communication skills and a passion for sportswear can be beneficial in this role.

What are typical daily responsibilities for a Nike Customer Service representative?

As a Nike Customer Service representative, your daily tasks may include assisting customers via phone, email, or chat with order inquiries, product information, return requests, and troubleshooting issues. You’ll work in a team-oriented environment, collaborating closely with colleagues and other departments to ensure prompt and accurate resolutions. Representatives also help monitor feedback trends and escalate complex cases as needed. This role requires multitasking, staying updated on product lines, and providing world-class service to uphold Nike’s brand reputation.

What are the key skills and qualifications needed to thrive in the Nike Customer Service position, and why are they important?

To thrive as a Nike Customer Service representative, you need excellent communication skills, a high school diploma or equivalent, and experience in customer-facing roles. Familiarity with CRM systems, order management tools, and company-specific platforms is often required. Strong problem-solving abilities, patience, and a genuine passion for helping people are standout soft skills. These qualities enable representatives to resolve issues efficiently, build brand loyalty, and ensure a positive experience for Nike customers.

Can you work remote for Nike customer service?

Nike customer service roles are typically based in physical retail stores or call centers, and remote work is generally not available for these positions. However, some corporate or administrative roles within Nike may offer remote or hybrid options depending on the department and current company policies.

How does Nike deal with customer service?

Nike customer service representatives handle customer inquiries, complaints, and returns through various channels such as phone, email, and live chat. They are trained to provide timely and helpful assistance, often using customer relationship management (CRM) tools to track interactions and resolve issues efficiently.

What are the most commonly searched types of Nike Customer Service jobs in Michigan?

The most popular types of Nike Customer Service jobs in Michigan are:

What job categories do people searching Nike Customer Service jobs in Michigan look for?

The top searched job categories for Nike Customer Service jobs in Michigan are:

What cities in Michigan are hiring for Nike Customer Service jobs?

Cities in Michigan with the most Nike Customer Service job openings:

Nike Customer Service jobs near you
Infographic showing various Nike Customer Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Department Manager - Nike Somerset

Nike

Troy, MI • On-site

$19.50 - $21.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 7 days ago

Key responsibilities

  • Lead and manage store operations to ensure all functions run seamlessly.

  • Attract, assess, and onboard new team members to ensure proper staffing.

  • Drive store business results by managing metrics such as sales, customer service, and team performance.

Nike rating

7.7

Company rating: 7.7 out of 10

Based on 276 frontline employees who took The Breakroom Quiz

6th of 104 rated fashion retailers

Job description

Behind every great team is a great coach. That's why when you join us as a Department Manager, we refer to you as a Coach.
Join the NIKE Team as a Department Manager
As a Nike Department Manager, you're the face of NIKE. Enjoy high-volume and a fast pace as your diverse experience and perspective helps guide customers in making the best decisions for them. You'll work with your team to focus on customer service and get to the win the right way.
We believe that if you have a body, you are an athlete, and you'll bring this to life with your passion for sport and customer service. This includes properly training your team and implementing our Service Principles while representing our global culture of sport, the NIKE brand, each other, and your community. You lead the charge of ensuring your team makes positive moments, has fun, and feels like they are a part of something bigger.
As a Department Manager, you'll lead, coach, and inspire your team to deliver the best experience for their customers while ensuring your team members feel included and supported. You'll use your retail expertise to drive store growth strategies and create opportunities to continue building upon community partnerships. You are the one people look to for encouragement, leadership and bringing NIKE to life for our customers, communities, and colleagues. You will also enjoy benefits like employee discounts, healthcare, paid time off and education programs to develop and advance your career.
Putting Your Best Foot Forward
  • Three years of customer-facing retail or hospitality experience

  • One year of leadership experience

  • Demonstrated ability to recruit, build and lead high-performing teams

  • Proficient in Microsoft Office and retail business systems

  • Ability to bend, squat, reach, climb a ladder and stand for extended periods of time with or without reasonable accommodations

  • Proven ability to utilize tools for conflict resolution and employee coaching and counseling

  • Able to work mornings, weekends, nights, and holidays as needed

What You're Responsible For
  • Leading a team the helps keep all store functions running seamlessly.

  • Ensuring your store is staffed by attracting, assessing and onboarding your future teammates.

  • Equip store employees with tools needed to succeed in their day-to-day responsibilities.

  • Leading your store's team and business results/critical metrics, including budgeting, planning, a high level of customer service, sales, people leadership and management

  • Managing product life cycle from stockroom to visual merchandising and the sales floor.

#mynext: Be Empowered to Grow within Nike and Create the Future
Be Rewarded for a Job Well Done
  • Medical, Dental and Vision Insurance

  • Health Savings Accounts and Flexible Savings Accounts after 12 months of continuous employment

  • 401(k) Plan, CERA, Employee Assistance Program, Mental and Emotional Health, Financial Coaching and Education, Child Development Support and Caregiving Benefits starting on the day you're hired

  • Accrued Paid Time Off and Holiday Pay

  • The opportunity to buy Nike stock at a discount through our Employee Stock Purchase Plan (ESPP)

  • Access to support through Optum Employee Assistance Program at no cost for you and your family

  • Discounts for you and your family from Nike, Converse, and Jordan up to 50% off

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
For more information, please refer to Equal Employment Opportunity is The Law

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