Description
The part-time Night Auditor is responsible for balancing daily financial transactions, preparing reports, and ensuring smooth overnight hotel operations. This role combines guest service at the front desk with back-office accounting duties, requiring strong attention to detail, accuracy, and the ability to work independently during overnight shifts. The Night Auditor provides excellent service to late-arriving guests, resolves issues promptly, and sets up the hotel for a successful following day.ย
- Perform nightly balancing of guest folios, room charges, and hotel revenue.ย
- Reconcile daily financial transactions, credit card postings, and cash handling.ย
- Generate and distribute daily audit reports for management review.ย
- Complete accurate check-in and check-out procedures for overnight arrivals and departures.ย
- Respond promptly to guest requests, complaints, and emergencies during overnight hours.ย
- Monitor hotel security, perform property walks, and ensure guest safety.ย
- Prepare the front desk for morning shift operations, including organizing reports and ensuring accuracy of reservations.ย
- Maintain lobby and front desk area cleanliness and organization.ย
- Follow security procedures, monitor guest access, and report any suspicious activity.ย
- Assist with reservations, cancellations, and modifications.ย
- Promote hotel services and amenities to enhance guest satisfaction.ย
- Some properties may require driving hotel shuttle or guest cars to support overnight valet parking requests.ย ย
Requirements
Requirements:
- High school diploma or equivalent; hospitality or customer service training preferred.ย
- Previous experience in a front desk, reception, or customer service role desirable.ย
- Strong communication, problem-solving, and interpersonal skills.ย ย
- Proficiency with computers and reservation/property management systems (PMS experience a plus).ย
- Ability to remain calm and professional under pressure.ย
- Flexible schedule availability including weekends, and holidays. Overnights required.ย
- Some locations may require a Drivers' License and insurability to operate company vehiclesย ย
- Bilingual skills are a plus.ย
Physical Requirements:
- Ability to stand for extended periods (up to 8 hours).ย
- Frequent use of hands and arms for typing, phone handling, and guest interactions.ย
- Occasionally lift or carry items up to 25 pounds (luggage or supplies).ย
- Ability to bend, stoop, and reach as required.ย
- Clear verbal communication and professional appearance at all times.ย ย