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Night Shift Remote Patient Access Representative Jobs in Rio Rancho, NM

Aptive

Pharmacy Technician (Remote)

Albuquerque, NM · Remote

$16.75 - $20.50/hr

Process and submit patient requests for new prescriptions and renewals, including controlled ... Maintain EHR access for all serviced sites and comply with all regulations governing access to ...

Aptive

Pharmacy Technician (Remote)

Albuquerque, NM · Remote

$16.75 - $20.50/hr

Process and submit patient requests for new prescriptions and renewals, including controlled ... Maintain EHR access for all serviced sites and comply with all regulations governing access to ...

Aptive

Pharmacy Technician (Remote)

Albuquerque, NM · On-site +1

$16.75 - $20.50/hr

Process and submit patient requests for new prescriptions and renewals, including controlled ... Maintain EHR access for all serviced sites and comply with all regulations governing access to ...

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Night Shift Remote Patient Access Representative information

See Rio Rancho, NM salary details

$11

$17

$22

How much do night shift remote patient access representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for night shift remote patient access representative in Rio Rancho, NM is $17.92, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.90 per hour, depending on experience, location, and employer.

What are the main challenges faced by night shift remote patient access representatives and how can they be managed?

Night Shift Remote Patient Access Representatives often encounter challenges such as handling high patient volumes during off-hours, managing time zone differences, and maintaining effective communication with both patients and daytime healthcare staff. To manage these, it’s important to develop strong organizational skills, stay updated on hospital protocols, and use clear documentation to ensure seamless patient handoffs. Building routines for self-care and staying connected with team members through scheduled check-ins can also help maintain productivity and job satisfaction.

What is a night shift remote patient access representative?

A Night Shift Remote Patient Access Representative is an administrative professional who works overnight hours, typically from a remote location, to assist patients with scheduling, registration, insurance verification, and other front-end healthcare processes. They serve as the first point of contact for patients seeking medical services outside of regular business hours. Their role helps ensure continuous patient support and smooth hospital or clinic operations by managing patient information, answering inquiries, and coordinating with other healthcare staff remotely.

What are the key skills and qualifications needed to thrive as a night shift remote patient access representative?

To excel as a Night Shift Remote Patient Access Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare terminology, typically supported by a high school diploma or equivalent. Proficiency in hospital management software, electronic health records (EHR) systems, and secure communication tools is crucial. Excellent communication, problem-solving, and the ability to work independently during night hours are standout soft skills. These abilities ensure accurate patient information management, a positive patient experience, and efficient operations outside of regular business hours.

What is the difference between Night Shift Remote Patient Access Representative vs Night Shift Medical Scheduler?

AspectNight Shift Remote Patient Access RepresentativeNight Shift Medical Scheduler
CredentialsHigh school diploma; healthcare customer service experienceHigh school diploma; healthcare scheduling experience
Work EnvironmentRemote, night shift, healthcare call centersRemote or on-site, night shift, healthcare facilities
Employer & IndustryHospitals, clinics, insurance companiesHospitals, outpatient clinics, healthcare providers
Primary ResponsibilitiesPatient check-in, insurance verification, appointment schedulingScheduling patient appointments, coordinating provider calendars

Both roles involve remote work during night shifts within the healthcare industry. The Night Shift Remote Patient Access Representative focuses on patient check-in and insurance tasks, while the Night Shift Medical Scheduler primarily manages appointment scheduling. They share similar credentials and work environments but differ in specific responsibilities.

What job categories do people searching Night Shift Remote Patient Access Representative jobs in Rio Rancho, NM look for? The top searched job categories for Night Shift Remote Patient Access Representative jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Night Shift Remote Patient Access Representative jobs? Cities near Rio Rancho, NM with the most Night Shift Remote Patient Access Representative job openings:
Night Shift Remote Patient Access Representative jobs near you
Infographic showing various Night Shift Remote Patient Access Representative job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 1% As Needed, 66% Full Time, 25% Part Time, and 8% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $37,264 per year, or $17.9 per hour.

Pharmacy Technician (Remote)

Aptive

Albuquerque, NM • Remote

$16.75 - $20.50/hr

Full-time

Posted 18 days ago

Aptive Environmental rating

5.6

Company rating: 5.6 out of 10

Based on 39 frontline employees who took The Breakroom Quiz

30th of 35 rated pest control companies

Job description

Position Summary

We are seeking Certified Pharmacy Technicians to support the Department of Veterans Affairs VISN 22 Clinical Contact Center (CCC) Pharmacy Service. As part of an interdisciplinary healthcare team, the Pharmacy Technician handles inbound pharmacy calls from Veterans, physicians, and other healthcare professionals, processing prescription requests and resolving medication-related inquiries with a focus on First Contact Resolution (FCR). This is a 100% remote position performed from an approved alternate worksite within 50 miles of the Albuquerque VA facility, using Government-furnished equipment.

Location: Remote – candidates must reside within a 50-mile radius of the New Mexico VA Health Care System, 1501 San Pedro Drive SE, Albuquerque, NM 87108

Position Type: Full-time (40 hours/week)

Anticipated Start: On or about September 16, 2026 (base year through September 15, 2027, plus one option year)

Schedule
  • The CCC operates 24/7/365; technician shifts vary between 6:00 AM and 11:00 PM Pacific Time based on staffing and workload needs.
  • Shifts are 8-hour tours with a minimum 12-hour rest period between shifts; work is limited to five days per week.
  • Weekend and holiday coverage may be required based on staffing needs.

Key Responsibilities
  • Process and submit patient requests for new prescriptions and renewals, including controlled substances, accurately and in a timely manner using approved CCC pharmacy protocols.
  • Answer telephone calls from patients, physicians, and healthcare professionals; use computerized prescription profiles to respond to inquiries within the technician scope of knowledge.
  • Document patient and staff interactions appropriately, including in the Computerized Patient Record System (CPRS) when required.
  • Respond to questions regarding expired, deleted, discontinued, or unavailable prescriptions; escalate professional-scope inquiries to a pharmacist.
  • Verify patient identity using two identifiers before communicating patient health information.
  • Meet national performance metrics and quality monitoring standards for inbound call management.
  • Follow pharmacy phone center scripting; handle, transfer, and hold calls efficiently and professionally.
  • Treat all Veterans with respect and dignity, resolving concerns at first contact whenever possible and referring to other VA resources as needed.
  • Seek assistance from Team Lead Technicians, pharmacists, or supervisors for unusual questions or unresolved caller concerns.
  • Maintain EHR access for all serviced sites and comply with all regulations governing access to computerized files.
  • Maintain active national pharmacy technician certification; complete additional duties as assigned.

Required Qualifications
  • Active national certification as a Pharmacy Technician: PTCB Certified Pharmacy Technician (CPhT) or NHA Certified Pharmacy Technician (ExCPT). Certification must remain current and active throughout employment.
  • Graduate of an academic pharmacy technician training/educational program.
  • High school diploma or GED.
  • Minimum one (1) year of customer service-related experience.
  • Ability to read, write, speak, and understand English fluently (38 U.S.C. 7402(d), 7407(d)).
  • Ability to perform basic mathematical calculations.
  • Advanced typing and PC skills.
  • Ability to sit or stand for extended periods (up to 8 hours), stoop, reach upward, and perform repetitive motions inherent to the role.
Pre-Employment & Compliance Requirements
  • Successful completion of VA fingerprinting, background investigation, and PIV sponsorship with two forms of approved photo ID prior to first day of work.
  • Credentialing through VetPro and approval by the VISN 22 facility boards (allow approximately 60 days for credentials review).
  • Proof of negative TB (PPD) test current within the past year (chest x-ray required if positive); repeated annually.
  • Proof of measles, mumps, and rubella immunization, or a rubella titer of 1.8 or greater.
  • Completion of all VA-mandated TMS training (e.g., Privacy & Information Security, HIPAA) prior to start and annually thereafter.
  • Must not appear on the HHS OIG List of Excluded Individuals/Entities.
  • Must meet all citizenship/work authorization requirements; employment is contingent on E-Verify.
Training & Equipment
  • An 80-hour onboarding/training period is provided to learn VA computer systems, processes, policies, and standards.
  • Government-furnished equipment provided: laptop, docking station, two monitors, keyboard, mouse, and PIV card.
  • Employee must maintain an approved alternate worksite suitable for remote patient-care work within 50 miles of the Albuquerque VA facility.

Arrow ARC supports Veterans Health Administration facilities and offices across the U.S. with health care staffing and program support via the 10-year Integrated Critical Staffing Program (ICSP). We provide staffing solutions to address critical shortages in VHA medical facilities caused by turnover, recruitment issues, seasonal needs, surges or emergencies.

Arrow is a certified Service-Disabled, Veteran-Owned Small Business joint venture between Artemis ARC and Aptive Resources, two award-winning companies that share an agile, mission-focused, results driven approach in the federal sector. Arrow provides management consulting services and specializes in working with federal government agencies like the Department of Veterans Affairs and Office of Personnel Management.


Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.

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