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Night Shift Help Desk Analyst Jobs in Normal, IL

This posting is for the weekend night shift position. Town of Normal Water Department The Water ... Performs process control laboratory analysis and records and updates data as directed by the Plant ...

Strong analytical and problem-solving skills (8D or similar method problem-solving experience ... The night shift hours are 6 p.m. to 3 a.m. Pay Disclosure Salary Range for Illinois Based ...

Strong analytical and problem-solving skills (8D or similar method problem-solving experience ... The night shift hours are 6 p.m. to 3 a.m. Pay Disclosure Salary Range for Illinois Based ...

As tenure develops, grow into SOP/knowledge-article development and Help Desk enablement ... Flexibility to work any assigned shift within the 7 AM-7 PM EST window. Preferred Qualifications

New

Stepdown/IMCU Shift: Night Shift Details: 3×12 Night Job Type: Travel *Estimated weekly pay ... A dedicated recruiter and support team that will help you every step of the way to sure you start ...

Cath Lab - Cath Lab Tech

Normal, IL · On-site

$3.2K - $3.3K/wk

Night Shift Details: null Night Job Type: Travel *Estimated weekly pay includes projected hourly ... A dedicated recruiter and support team that will help you every step of the way to sure you start ...

... help desk and user support, network and systems administration, incident response, and planned ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

... help desk and user support, network and systems administration, incident response, and planned ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

... help desk and user support, network and systems administration, incident response, and planned ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

... help desk and user support, network and systems administration, incident response, and planned ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

... help desk and user support, network and systems administration, incident response, and planned ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

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Night Shift Help Desk Analyst information

See Normal, IL salary details

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How much do night shift help desk analyst jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for night shift help desk analyst in Normal, IL is $23.55, according to ZipRecruiter salary data. Most workers in this role earn between $19.28 and $26.30 per hour, depending on experience, location, and employer.

What is a night shift help desk analyst?

A Night Shift Help Desk Analyst provides technical support to users outside of regular business hours. They troubleshoot system issues, resolve IT-related problems, and escalate complex cases when necessary. Responsibilities may include monitoring systems, responding to tickets, and ensuring smooth operations during the night. Strong problem-solving skills, technical knowledge, and customer service abilities are essential. This role is crucial for businesses that operate 24/7, ensuring continuous IT support.

What are the key skills and qualifications needed to thrive as a night shift help desk analyst?

To thrive as a Night Shift Help Desk Analyst, you need strong problem-solving abilities, a solid understanding of computer systems, networks, and customer service, often supported by a degree or relevant certifications such as CompTIA A+ or Microsoft certifications. Familiarity with ticketing systems, remote desktop tools, and knowledge bases like ServiceNow or Zendesk is typically required. Excellent communication, patience, and the ability to work independently during overnight hours are standout soft skills. These skills ensure timely and effective technical support for users, minimize system downtime, and maintain business continuity during off-hours.

What are some typical challenges faced by night shift help desk analysts, and how are they addressed?

Night Shift Help Desk Analysts often handle issues with limited on-site staff and may be the primary point of contact for urgent technical problems during overnight hours. This requires swift decision-making, prioritization of critical incidents, and effective use of remote troubleshooting tools. Collaboration with daytime teams is facilitated through detailed documentation and handover notes to ensure seamless support continuity. Many organizations provide robust knowledge bases, strong escalation protocols, and supportive onboarding to help analysts succeed in this unique schedule. Adjusting to the night shift can also require effective time management and self-care to maintain focus and work-life balance.

What cities near Normal, IL are hiring for Night Shift Help Desk Analyst jobs?

Cities near Normal, IL with the most Night Shift Help Desk Analyst job openings:

Plant Operator I - Night Shift

Normal, IL • On-site

Town of Normal
Public Administration • 201 - 500 employees

$56K - $66K/yr

Full-time

Re-posted 24 days ago


Job description

Job Description The starting salary for this position is $56,698 to $66,701, depending on qualifications. The complete salary range for the position is currently $56,698 to $90,171. This posting is for the weekend night shift position.

Town of Normal Water Department The Water Department is responsible for providing a safe and reliable supply of water to the citizens of Normal. The Department operates and maintains 13 wells, a lime softening treatment plant, three booster pump stations, four elevated storage tanks, one ground storage reservoir, over 202 miles of water mains, and over 17,800 meters. The Water Department also reads meters, produces bills, provides customer service, and provides water with adequate pressure and volume for fire protection.

The Plant Operator I position performs skilled work in the operation of a lime-soda water softening treatment plant. Employees in this position are responsible for maintaining process control by collecting and recording data; starting, stopping, and adjusting chemical feed equipment, filters, and pumping equipment for proper operation; and maintaining quality control of the public water supply. The treatment plant is a 24-hour operation with operators assigned to all shifts.

Successful candidates for this position are able to work independently and must be capable of exercising good judgment in routine operational duties. Work is performed under the general supervision of the Treatment Plant Supervisor. Duties/Essential Job Functions Controls the influent and effluent of the water treatment plant by selecting well combinations and selecting and adjusting flow rates of filters and distribution pumps.

Performs process control laboratory analysis and records and updates data as directed by the Plant Chemist. Makes adjustments to the treatment process based upon laboratory analysis. Computes chemical dosages and adjusts chemical feed machines for proper operation and application rates.

Mix chemicals into chemical feeders which requires occasional lifting. Maintains surveillance of plant operating machinery and equipment to insure proper and safe operating conditions. Performs general maintenance and custodial work during shift as time permits.

Works on an assigned shift based upon a 24 hour per day 7 days per week operation including nights, weekends and holidays. Performs other duties as assigned. Required Knowledge, Skill and Abilities Must be capable of assuming night shift responsibilities based on a 12 hour work day.

Must be capable of acquiring basic chemistry and mechanical knowledge needed to understand and maintain plant quality control. Ability to perform calibration of analytical instruments. Ability to read and interpret meters, charts, graphs, indicators, and other control gauges.

Ability to understand and follow oral and written instructions. Ability to establish and maintain positive and effective working relationships with superiors, associates, and the public. Ability to remain on one's feet and walk for lengthy periods of time, climb up and down concrete stairs, occasionally lift modestly to moderately heavy objects, and considerable stooping or bending at the waist.

Ability to utilize technology, including Microsoft Office and departmental software systems. Desirable Training and Experience Graduation from a standard High school or GED equivalent is required. Previous experience in environmental related work is desired.

Required to obtain certification as a Class C Public Water Supply Operator from the Illinois Environmental Protection Agency within two years of employment. The Town of Normal is an Equal Opportunity Employer. The Town does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected characteristic in accordance with applicable federal, state, and local laws.

The Town of Normal does not use artificial intelligence to screen applications.