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Night Shift Customer Service Representative Jobs in Riverside, CT

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Customer Service Representative (CSR)

Stratford, CT · On-site

$21 - $23/hr

Title: Customer Service Representative Location: Stratford Connecticut Job Type: Full-Time- (in the office-no remote option) Company: Expand International of America, Inc. About Us: At Expand

PrideStaff

Customer Service Representative

Hicksville, NY · On-site

$26 - $30/hr

Job: Customer Service Representative Pay: $26-$30/hr D.O.E. Location: Hicksville, NY Schedule: M - F Business Hours Full-Time, Temp-to-Hire Great Benefits Including: Medical, Dental, Vision, 401K &

cord

Customer Service Rep

New York, NY · On-site

$17.50 - $23.75/hr

Customer Service Rep Department: Marketing Employment Type: Full Time Location: New York Compensation: Competitive Description We are looking for a dedicated Customer Service Representative to join

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All JobsNight Shift Customer Service Representative JobsNight Shift Customer Service Representative Jobs in Riverside, CT

Night Shift Customer Service Representative information

See Riverside, CT salary details

$10

$19

$28

How much do night shift customer service representative jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for night shift customer service representative in Riverside, CT is $19.92, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.16 per hour, depending on experience, location, and employer.

What are some common challenges faced by Night Shift Customer Service Representatives?

Night Shift Customer Service Representatives may encounter challenges such as handling a higher proportion of urgent inquiries, working with limited on-site support, and maintaining alertness during overnight hours. Managing time zone differences and escalating issues when fewer supervisors are available can also require resourcefulness. However, these shifts often offer quieter periods that allow for more focused interactions with customers. Adapting to an overnight schedule and practicing good self-care are important for staying productive and providing consistently high-quality service.

What are the key skills and qualifications needed to thrive in the Night Shift Customer Service Representative position, and why are they important?

A Night Shift Customer Service Representative should possess strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer proficiency are commonly required, with some employers preferring previous call center experience. Exceptional patience, adaptability to changing situations, and the ability to stay focused during late hours set top performers apart. These skills ensure reliable customer support and satisfaction during overnight hours when fewer resources are available.

What is a Night Shift Customer Service Representative job?

A Night Shift Customer Service Representative assists customers during overnight hours by answering inquiries, resolving issues, and providing support via phone, email, or chat. They ensure customer satisfaction by handling complaints, processing orders, and offering information about products or services. This role requires strong communication skills, patience, and the ability to work independently during late or early morning hours.

What job categories do people searching Night Shift Customer Service Representative jobs in Riverside, CT look for? The top searched job categories for Night Shift Customer Service Representative jobs in Riverside, CT are:
What cities near Riverside, CT are hiring for Night Shift Customer Service Representative jobs? Cities near Riverside, CT with the most Night Shift Customer Service Representative job openings:
Night Shift Customer Service Representative jobs near you

Customer Service Representative

American Leak Detection of ME, NH, RI, VT, and Boston, MA

Bridgeport, CT

$20 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

The Customer Service Representative at American Leak Detection is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and municipal customers throughout the NY, CT and MA service territory.  

Benefits for our Customer Service Reps (CSRs):

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Salary: $20.00 - $23.00 per hour

Customer Service Reps (CSR) Core Responsibilities:

  • Answering the phones
  • Explaining our services to potential clients
  • Manage the customer experience
  • Scheduling of appointments
  • Dispatch, routing, and scheduling of jobs for our technicians
  • Shift: 8 hour daytime shift, full-time
  • Availability: General workday is Monday through Friday, occasional weekend availability may be required

Customer Service Representative (CSR) Qualifications:

  • Excellent customer service and telephone skills
  • Excellent written and oral communication skills
  • Proficiency in Microsoft Office Suite
  • Experience in the plumbing, restoration, or construction industries- a plus but not required
  • Experience using Salesforce is a plus but not required

About American Leak Detection:
American Leak Detection is the industry leader in accurate, non-destructive hidden water leak detection. Our highly trained technicians locate hidden water, sewer, gas and swimming pool leaks using our advanced technology and experience developed over 40+ years. Our millions of satisfied customers include residential homeowners and commercial businesses as well as industry professionals including plumbers, building contractors, insurance adjusters, apartment managers, restoration specialists, Homeowners Associations, and municipalities.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.