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Job Title: CRM Data Specialists.

Job location type – Onsite

What is the location for this job: Auburn Hills, MI

Weekly day range * Monday - Friday

Shift Time – 8:00 AM - 4:00 PM

Hiring timeline for this job – 1 week

Expected hours - 40.

(Describe the job) Job description.

Job Title: CRM Data Specialists.

Job Location: Auburn Hills, MI 48326

Duration: 3 Months. (Extension Possible)

Job Description:

·         This role is primarily data enrichment, data consolidation, and CRM completeness role—no outbound, cold-calling or inbound sales. The right person will be curious, persistent, and willing to “sleuth” through Salesforce, and other sources, to create a true company and account profile (including an account hierarchy) that sales teams can confidently act on.

·         Enjoys research, investigation, pattern recognition, and connecting scattered pieces of information.

·         We are looking for a detail-oriented CRM Data Specialist (short-term) to help build a more complete, accurate, and actionable view of customers, accounts, and contacts within the construction materials and building products industry.

Key areas of accountability/responsibility

Customer Research and Data Enrichment:

·         Research companies, accounts, contacts, job roles, locations, and relationships to strengthen customer records in Salesforce.

·         Investigate missing, incomplete, duplicate, or inconsistent customer information using Salesforce data, internal notes, web research, and other available tools.

·         Connect related accounts, contacts, to help sales understand the full customer picture.

·         Document findings clearly so sales representatives can quickly determine who the customer is.

Salesforce CRM Stewardship

·         Update customer, account, contact, information in Salesforce.

·         Use Salesforce as a primary research source, reviewing account ownership, notes and existing data quality issues.

·         Improve CRM completeness by filling gaps in firm name, location, customer type, contact role information.

·         Flag data discrepancies, duplicates, stale records, unclear ownership, and records requiring sales follow-up or further validation.

Construction Customer Intelligence

·         Research construction-related influencers such as contractors, builders, architects, developers, and project influencers.

·         Summarize findings in a concise, practical way that helps the business move forward with robust and accurate data.

·         Collaborate with DCX, sales, marketing teams to improve customer visibility, CRM usability.

Required Experience:

·         Must have Salesforce Experience

·         1–3+ years of experience in data entry, research, CRM administration/support, sales operations, customer operations, construction administration, or a related role.

·          Experience researching companies, contacts, or customer records in a CRM or structured database environment preferred.

·         High school diploma or GED required; additional coursework or experience in business, sales, construction management, or related fields is a plus.

Skills and Tools:

·         Salesforce CRM experience is highly preferred; the ability to navigate accounts, contacts, reports, and related records is a plus.

·         Strong computer skills, including Microsoft Office, email, web research, and comfort working across multiple systems.

·         Strong written communication skills with the ability to summarize research findings clearly for a sales audience.

·         High attention to detail and accuracy when entering, cleaning, validating, and connecting customer data.

Preferred Construction Knowledge:

·         Understanding of project-based sales cycles, contractor and distributor relationships.

·         Ability to learn building product applications, construction terminology, customer segments

·         Comfort asking discovery questions of subject matter experts.

Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.

SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.

SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.