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Night Shift Application Production Support Jobs (NOW HIRING)

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Technical Lead (Application & Production Support)

Alpharetta, GA · On-site

$100K - $115K/yr

Proven experience in Application Support, Production Support, Technical Operations, or a similar enterprise support environment. * Experience leading, mentoring, or managing technical support teams.

Apex Informatics

Production Support Engineer

Minneapolis, MN · On-site

$43.75 - $57.25/hr

... application production support experience 3+ years of SQL experience 1+ years of scripting experience with tools such as Unix Shell, Python, ansible, etc. Desired Qualifications: Experience ...

CYNET SYSTEMS

Application Support

New York, NY · On-site

$45 - $50/hr

Pay Range: $45hr - $50hr Requirement/Must Have: * 8-12 years in Application/Production Support. * Strong ITIL process knowledge. * Stakeholder management experience. * Experience in onsite-offshore ...

rxbenefits

Production Support Analyst

Birmingham, AL

The Production Support Analyst acts as a liaison between the Application Development team and users, documenting and reporting issues that cannot be resolved to the Application Development team and ...

WB Solutions LLC

Application Support Lead

Manhattan, NY · On-site

... Application/Production Support Strong ITIL process knowledge Stakeholder management experience Experience in onsite-offshore model Strong analytical and communication skills Experience with tools ...

ECLARO

Production Support Analyst

Charlotte, NC · On-site

... night shift operational support and on-call coverage. • Support ACH file processing including ... Analyze application logs, ACH processing logs, and system alerts. • Support production ...

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Night Shift Application Production Support information

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$31K

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$206K

How much do night shift application production support jobs pay per year?

As of Aug 28, 2026, the average yearly pay for night shift application production support in the United States is $161,189.00, according to ZipRecruiter salary data. Most workers in this role earn between $105,000.00 and $205,000.00 per year, depending on experience, location, and employer.

What is night shift application production support?

Night Shift Application Production Support refers to a team or role responsible for monitoring, maintaining, and troubleshooting software applications during overnight hours. These professionals ensure that critical business applications continue to run smoothly outside of regular business hours, addressing any issues that may arise. Their duties often include incident management, performance monitoring, and collaborating with other IT teams to resolve problems quickly, minimizing downtime. This role is essential for organizations that operate around the clock or have global operations.

What are the key skills and qualifications needed to thrive as a night shift application production support specialist?

To excel as a Night Shift Application Production Support specialist, you need strong problem-solving skills, experience with application monitoring, and a background in IT or computer science. Familiarity with ticketing systems (like ServiceNow), monitoring tools (such as Splunk or Nagios), and knowledge of databases or scripting languages are typically required. Attention to detail, effective communication, and the ability to stay calm under pressure are standout soft skills for this role. These competencies are crucial for quickly resolving production issues, ensuring system uptime, and maintaining seamless business operations during overnight hours.

What are some common challenges faced in a night shift application production support role, and how are they typically managed?

One of the main challenges in a Night Shift Application Production Support role is resolving critical incidents with limited immediate access to day-shift development or business teams. Professionals in this position must be adept at troubleshooting issues quickly and independently, often relying on detailed documentation and strong analytical skills. Additionally, working nights requires effective time management and self-care to maintain focus and avoid fatigue. Collaboration with global teams, clear escalation procedures, and robust handover processes between shifts are key practices that help manage these challenges successfully.
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Night Shift Application Production Support jobs near you
Infographic showing various Night Shift Application Production Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $161,189 per year, or $77.5 per hour.

Application Production Support Manager

IT America Inc

Los Angeles, CA • On-site

Contractor

Re-posted 8 days ago

Job description

Position: Application Production Support Manager

Location: Los Angeles, CA (Onsite - Local candidates preferred)

Duration: Long term contract

Job Responsibilities:

  • Ensure SLA compliance and maintain high availability of business-critical applications/systems
  • Take ownership of application downtime incidents and act as the primary escalation point during outages
  • Leverage a strong development background to understand application behavior, logs, and issue diagnosis
  • Possess thorough understanding of Software Development Life Cycle (SDLC) to align support with build, release, and production cycles
  • Manage major incidents with clear, timely stakeholder communication
  • Oversee end-to-end application support lifecycle (incident, problem, change coordination)
  • Use tools like ServiceNow for ticket tracking, prioritization, and SLA monitoring
  • Perform issue triage with leads/technical teams to identify root causes and drive resolution
  • Lead cross-functional teams (L2/L3, infra, vendors) for efficient incident management
  • Plan and execute preventive & corrective maintenance
  • Track and improve incident trends, recurring issues, and service performance
  • Develop MIS/operational reports and dashboards (Excel)
  • Drive service reviews and continuous improvement initiatives
  • Maintain documentation, SOPs, and service logs
  • Demonstrate strong stakeholder management across business and IT teams
  • Mentor team on incident handling, RCA quality, and support best practices

Required Skills & Qualifications:

  • 10+ years of experience in Application/Production Support or IT Operations
  • Strong experience in incident management, problem management, and change management
  • Hands-on experience with ServiceNow (or similar ITSM tools) for ticketing and SLA tracking
  • Solid understanding of L2/L3 support models and escalation handling
  • Experience with log analysis, debugging, and root cause analysis (RCA)
  • Background in software development (Java, .NET, Python, or similar) is highly preferred
  • Good understanding of databases (SQL/NoSQL) and ability to write/debug queries
  • Familiarity with monitoring tools (Splunk, Dynatrace, AppDynamics, etc.)
  • Experience working in high-availability / 24x7 production environments
  • Knowledge of cloud platforms (AWS, Azure, or GCP) is a plus
  • Strong understanding of SDLC, release management, and deployment cycles
  • Experience coordinating with cross-functional teams (infra, Dev, QA, vendors)
  • Excellent communication and stakeholder management skills
  • Strong analytical and problem-solving abilities
  • Experience in creating reports, dashboards, and service metrics (Excel or BI tools)
  • ITIL certification (preferred)