Job Description
Role: Application production support
Who are we looking for?
A mid-senior level technical support engineer with hands on experience of, Application and production support to manage a critical project for one of our biggest clients in banking domain focusing on SRE/DevOps roadmap. The individual should be passionate about technology and must have excellent communication and problem-solving skills with ability to work independently and/or as part of larger team.
Technical Skills:
• 6+ years of experience in Application Production Support in Linux platform.
• Good experience in AutoSys or any scheduling mechanism.
• Good knowledge in Linux and SQL.
• Good experience on application monitoring tool like Splunk, AppDynamics , Grafana, Prometheus.
• Strong Technical Troubleshooting skill
• Good experience in scripting - Shell, Automations
• Well versed with ITIL - Incident Change Release management
• Basic knowledge of Middleware technologies - Apache Tomcat
• Good experience in DevOps CI CD tools like Jenkins, Ansible, uDeploy etc
• Knowledge of Banking domain (preferable)
• Handle outage calls efficiently, triage any issues, and fix them.
• Do Root Cause Analysis of repetitive and problem issues.
• Report issues and resolve as per process and documentation .
• Basic knowledge of Database - Oracle SQL
• Good understanding of Infrastructure Technologies like Linux, Windows, MW, Database
• Good to have knowledge of AutoSys or any scheduling mechanism.
• Good to have DevOps SRE, Automation, cloud knowledge.
Process Skills:
• Good knowledge of ITSM Process
• Preferrable good knowledge of SDLC
• First point of support for application incidents
• Identifies, diagnoses, and resolves functional and technical problems
• Ensure quality services are delivered with respect to the agreed service level agreement
• Clearly understand client business to recommend, provides and support application services
Behavioral Skills :
• Self motivated
• Good team member
Certification:
• good to have DevOps, cloud/AWS base training/certification