Job Description
Role: Application production support
Who are we looking for?
A mid-senior level technical support engineer with hands on experience of, Application and production support to manage a critical project for one of our biggest clients in banking domain focusing on SRE/DevOps roadmap. The individual should be passionate about technology and must have excellent communication and problem-solving skills with ability to work independently and/or as part of larger team.
Technical Skills:
โข 6+ years of experience in Application Production Support in Linux platform.
โข Good experience in AutoSys or any scheduling mechanism.
โข Good knowledge in Linux and SQL.
โข Good experience on application monitoring tool like Splunk, AppDynamics , Grafana, Prometheus.
โข Strong Technical Troubleshooting skill
โข Good experience in scripting - Shell, Automations
โข Well versed with ITIL - Incident Change Release management
โข Basic knowledge of Middleware technologies - Apache Tomcat
โข Good experience in DevOps CI CD tools like Jenkins, Ansible, uDeploy etc
โข Knowledge of Banking domain (preferable)
โข Handle outage calls efficiently, triage any issues, and fix them.
โข Do Root Cause Analysis of repetitive and problem issues.
โข Report issues and resolve as per process and documentation .
โข Basic knowledge of Database - Oracle SQL
โข Good understanding of Infrastructure Technologies like Linux, Windows, MW, Database
โข Good to have knowledge of AutoSys or any scheduling mechanism.
โข Good to have DevOps SRE, Automation, cloud knowledge.
Process Skills:
โข Good knowledge of ITSM Process
โข Preferrable good knowledge of SDLC
โข First point of support for application incidents
โข Identifies, diagnoses, and resolves functional and technical problems
โข Ensure quality services are delivered with respect to the agreed service level agreement
โข Clearly understand client business to recommend, provides and support application services
Behavioral Skills :
โข Self motivated
โข Good team member
Certification:
โข good to have DevOps, cloud/AWS base training/certification