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Night Shift Amazon It Help Desk Jobs in Decatur, IL

... help desk and user support, network and systems administration, incident response, and planned ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

... help desk and user support, network and systems administration, incident response, and planned ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

... help desk and user support, network and systems administration, incident response, and planned ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

... help desk and user support, network and systems administration, incident response, and planned ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

... help desk and user support, network and systems administration, incident response, and planned ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

... help desk and user support, network and systems administration, incident response, and planned ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

... help desk and user support, network and systems administration, incident response, and planned ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

... help desk and user support, network and systems administration, incident response, and planned ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

... help desk and user support, network and systems administration, incident response, and planned ... shift work, duty rotations, and deployments afloat and ashore. Work Environment Worldwide ...

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Night Shift Amazon It Help Desk information

See Decatur, IL salary details

$12

$22

$32

How much do night shift amazon it help desk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for night shift amazon it help desk in Decatur, IL is $22.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $25.19 per hour, depending on experience, location, and employer.

What is the difference between Night Shift Amazon It Help Desk vs Night Shift IT Support Specialist?

AspectNight Shift Amazon It Help DeskNight Shift IT Support Specialist
CredentialsTypically requires CompTIA A+ or similar certificationsOften requires CompTIA A+ or Network+ certifications
Work EnvironmentAmazon data centers, corporate offices, or remote supportCorporate offices, data centers, or client sites
Employer & Industry UsagePrimarily Amazon, retail, and e-commerce sectorsVarious industries including tech, finance, and retail
Job FocusTechnical support, troubleshooting, ticket resolutionHardware/software support, network issues, user assistance

Both roles involve technical support and troubleshooting, often requiring similar certifications. The Amazon It Help Desk typically focuses on supporting Amazon's infrastructure and customers, while IT Support Specialists may work across multiple industries and organizations. The work environment and job responsibilities are comparable, making these roles closely related in the tech support field.

Does Amazon hire for night shift?

Yes, Amazon hires for night shift positions, including roles such as IT Help Desk staff, to support 24/7 operations. These roles often require working overnight hours and may involve troubleshooting technical issues, using tools like remote support software, and maintaining operational efficiency during non-standard hours.

What are popular job titles related to Night Shift Amazon It Help Desk jobs in Decatur, IL?

For Night Shift Amazon It Help Desk jobs in Decatur, IL, the most frequently searched job titles are:

What job categories do people searching Night Shift Amazon It Help Desk jobs in Decatur, IL look for?

The top searched job categories for Night Shift Amazon It Help Desk jobs in Decatur, IL are:

What cities near Decatur, IL are hiring for Night Shift Amazon It Help Desk jobs?

Cities near Decatur, IL with the most Night Shift Amazon It Help Desk job openings:

IT Technology Support

Heritage Behavioral Health Center

Decatur, IL • On-site

$24 - $31.25/hr

Full-time

Re-posted 7 days ago


Job description

Job Posting TitleInformation Technology Support
Job Description
Information Technology SpecialistHeritage Behavioral Health Center – Decatur, IL 

Full-Time | Technical Support Role | On-Site

About Heritage Behavioral Health Center

Heritage Behavioral Health Center is a mission-driven Certified Community Behavioral Health Clinic serving individuals across Central Illinois. We believe every team member contributes to excellent patient care—including those who maintain and support our technology systems.

We foster a supportive, collaborative work environment where staff grow professionally and take pride in helping others.

Position Overview: Information Technology Specialist

Heritage Behavioral Health Center is seeking a full-time Information Technology Specialist to join our IT team. The individual in this role will be the first point of contact for users experiencing technical issues. Responsibilities include diagnosing and resolving help desk requests, supporting hardware and software systems, and assisting employees with daily technology needs.

This role is ideal for someone who enjoys problem-solving, communicating with users, and ensuring smooth technology operations across the organization.

Core Responsibilities

Salary Range $24.00 – $31.25

Core Responsibilities

Technical Support

  • Serve as the primary support contact for staff experiencing issues with computers, software, networking, telephones, and other related technologies.
  • Answer, evaluate, prioritize, and resolve help desk requests in a timely and professional manner.
  • Document all reported problems, steps taken, troubleshooting results, and final resolutions.

Software & Hardware Maintenance

  • Install software, updates, and patches on agency computers.
  • Maintain accurate documentation of software licensing, installations, and troubleshooting activities.
  • Arrange vendor maintenance or escalation as needed.
  • Support data security and compliance (HIPAA, 42 CFR Part 2)
  • Maintain clear documentation and coordinate with IT vendors

Training & User Support

  • Train new staff on technology systems, software applications, and network access.
  • Assist with new system implementations and upgrades.

Knowledge, Skills & Abilities

  • Strong oral and written communication skills
  • Detail-oriented with excellent project and time management abilities
  • Ability to manage multiple tasks and prioritize effectively
  • Customer-focused, patient, and able to translate technical concepts clearly
  • Self-motivated and able to work independently or within a team

Education & Experience

  • High school diploma or equivalent (required)
  • 2+ years of IT support experience (healthcare preferred) or
    3+ years of clinical experience with strong technical skills
  • Experience working with various software applications preferred
  • Experience with Microsoft Office products, Microsoft Entra ID, and Microsoft Intune
  • Hands-on experience with help desk functions, troubleshooting, or user support is desirable
  • Certifications (CompTIA A+, Network+, M365, CHTS) a plus
  • Valid driver’s license, reliable transportation, and proof of automobile insurance required