Next Wave Jobs (NOW HIRING)

About Us:

Next Wave Kids is a compassionate and innovative pediatric ear, nose and throat practice dedicated to providing

exceptional healthcare to children and their families. Our team is passionate about fostering a warm and welcoming

environment where young patients feel at ease and parents feel confident in their child’s care. We are seeking an

energetic, friendly, and professional Front Desk Receptionist to join our growing team!

Job Summary:

As a Front Desk Receptionist at Next Wave Kids, you will be the first point of contact for our patients and their

families. You will play a crucial role in creating a positive first impression by greeting patients, managing appointments,

and handling administrative tasks with efficiency and kindness. If you have a passion for working with children and

providing excellent customer service, we’d love to hear from you!

Key Responsibilities:

● Greet patients and their families with a warm, friendly, and professional demeanor.

● Schedule and confirm patient appointments via phone, email, or in person.

● Answer phone calls, direct inquiries, and provide information about office policies, procedures, and services.

● Verify patient information and ensure proper documentation is up to date.

● Assist with insurance verification and billing inquiries.

● Maintain a clean, organized, and welcoming reception area.

● Process patient check-ins and check-outs efficiently.

● Collect patient payments and post them to patient charts.

● Handle patient files and records in compliance with HIPAA regulations.

● Support medical staff as needed with administrative tasks.

Qualifications:

● High school diploma or equivalent; additional certification in medical office administration or similar field is a

plus.

● Previous experience in a front desk or customer service role is required

● Excellent communication skills and a friendly, approachable attitude.

● Strong organizational skills and attention to detail.

● Ability to work in a fast-paced environment and handle multiple tasks.

● Proficiency with office software (Microsoft Office, Google Suite) and basic office equipment.

● Knowledge of medical terminology and insurance processes is required

● A passion for working with children and a commitment to providing outstanding service to families.

How to Apply:

If you are a dedicated, friendly, and organized individual who thrives in a team-oriented environment, we encourage

you to apply today! Please submit your resume and a brief cover letter detailing your experience and why you’d be a

great fit for Next Wave Kids.

Next Wave Kids is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an

inclusive environment for all employees.