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Networking Technical Support Jobs in New York (NOW HIRING)

Scalence L.L.C.

Technical Support

Manhattan, NY · On-site

C. is seeking a dedicated Technical Support professional to join their team. This role requires ... Required : • Bachelor's Degree • Relevant Certifications, such as CompTIA A+, CompTIA Network ...

Jimcor Agency Inc.

Technical Support

Montvale, NJ · On-site

$65K - $80K/yr

The Technical Support/Network Administrator person is responsible for providing e-mail, phone and on-site support for our clients, mostly in the Northern NJ area. This position will offer daily ...

Hi! Tech

Be Seen First

Technical Support Specialist

New York, NY · On-site

$65K - $80K/yr

In addition to your technical skills, you will cultivate strong client relationships, offer ... Collaboration withteam members, including AV Support Specialists and Network Engineers, will be key ...

RennerBrown Staffing

Be Seen First

Technical Support Specialist

New York, NY · On-site

$30 - $35/hr

The Specialist, Technical Support provides day-to-day technical support to the Information Systems ... Configure basic network interfaces on various devices * Troubleshoot basic networking issues

Persistent Systems

Technical Support Lead

Manhattan, NY

$120K - $151K/yr

Provide technical support to customers and end users for Wave Relay products, including phone ... Troubleshoot networking, hardware, software, and product configuration issues, and drive issues ...

Persistent Systems

Technical Support Lead

Manhattan, NY · On-site

$120K - $151K/yr

Provide technical support to customers and end users for Wave Relay products, including phone ... Troubleshoot networking, hardware, software, and product configuration issues, and drive issues ...

Persistent Systems

Technical Support Lead

Manhattan, NY

$120K - $151K/yr

Provide technical support to customers and end users for Wave Relay products, including phone ... Troubleshoot networking, hardware, software, and product configuration issues, and drive issues ...

Supermicro

Technical Support Associate

Jersey City, NJ · On-site

$70K - $90K/yr

Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data ... Provide frontline technical support to end-users via phone, email, and ticketing system. * Diagnose ...

Ampcus Inc

Technical Support Generalist

Manhattan, NY · On-site

Responsibilities : • Maintain and support network of computer labs throughout NYC. This includes ... Technical proficiency installing, configuring and troubleshooting Computers, mobile devices, and ...

Aplaro Ltd

Technical Support Analyst

Manhattan, NY · On-site

$90K - $115K/yr

Garda is seeking a Technical Support Analyst based in our New York Office. Position ... Collaborate with infrastructure, DevOps, and cloud teams on endpoint, identity, and network ...

Gigs

Technical Support Engineer

New York, NY · On-site

$150K - $180K/yr

The Role As a Technical Support Engineer, you will serve as the technical anchor for our support ... Troubleshoot Connectivity - Serve as the domain expert for network-related incidents. Whether it ...

GoNetspeed

Technical Support Technician

New York, NY · On-site

$21/hr

The Technical Support Technician position will be a key position within GoNetspeed's Network Operations Center. This candidate will be responsible for providing Level I and potentially some Level II ...

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National Service Network - Technical Support Specialist

Carlstadt, NJ • On-site

H. Betti Industries, Inc.
Arts, Entertainment, and Recreation • 201 - 500 employees
Learn more about H. Betti Industries, Inc.external

Other

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

National Service Network – Technical Support Specialist

Location:

National Service Network – Technical Support Specialist

Summary

The National Service Network – Technical Support Specialist serves as the first point of contact for technical service requests related to amusement equipment. This position provides initial troubleshooting support, triages incoming National Service Network requests, and determines when issues can be resolved directly or require escalation to another technical resource. The role helps improve service response times and operational efficiency by resolving routine technical issues, maintaining accurate service documentation, and allowing experienced technicians to focus on more complex repairs and technical challenges.

Essential Duties and Responsibilities
  • Serve as the first point of contact for National Service Network technical support requests involving amusement equipment.
  • Provide initial troubleshooting assistance for common equipment, component, connectivity, and operational issues.
  • Triage incoming service requests and determine the appropriate resolution or escalation path.
  • Resolve routine technical issues using established troubleshooting procedures, available documentation, and internal resources.
  • Escalate complex or unresolved technical issues to the appropriate technician or technical resource.
  • Monitor Salesforce Premium case queues and ensure incoming requests receive timely attention and follow-up.
  • Maintain accurate and detailed case documentation in Salesforce, including reported issues, troubleshooting steps, communications, case status, and resolution information.
  • Follow up on open service cases to help ensure issues progress toward resolution and closure.
  • Communicate professionally with customers, technicians, manufacturers, and internal teams regarding service issues and next steps.
  • Identify recurring service issues and opportunities to improve troubleshooting procedures and support resources.
  • Reduce technician workload by resolving routine support requests, allowing technicians to focus on complex equipment repairs, diagnostics, and higher-level technical issues.
  • Develop working knowledge of the company’s amusement equipment, components, systems, and common technical issues.
  • Perform additional responsibilities as assigned.
Qualifications
  • Previous experience in technical support, help desk, field service, electronics, amusement equipment, or a related technical environment preferred.
  • Advanced mechanical and electrical troubleshooting knowledge preferred.
  • Strong problem-solving and troubleshooting skills.
  • Ability to learn the operation and technical components of a variety of amusement equipment.
  • Experience with Salesforce or another CRM/case management platform preferred.
  • Strong verbal and written communication skills.
  • Excellent organizational skills with the ability to manage and prioritize multiple service requests.
  • Strong attention to detail and ability to maintain accurate technical and service documentation.
  • Customer-service mindset with the ability to communicate technical information clearly and professionally.
Compensation and Benefits
  • Competitive salary; commensurate with experience.
  • Casual work environment.
  • Paid Holiday, Vacation and Sick.
  • Medical, Dental, Vision, FSA, 401(k) with match, and numerous other benefit options available.
Equal Employment Opportunity Statement

H. Betti Industries, Inc, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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