Network Support Services Jobs (NOW HIRING)

RISE Housing and Support Services is looking for a technology savvy individual to join our team as a Network Support Specialist. A successful candidate will be experienced in supporting the technology needs of an organization, troubleshooting support requests, and making recommendations on upgrades and structures.

RISE offers a Network Support Specialist

• A starting rate of $24 to $29 based on knowledge and experience
• A generous time off package: In your 1st year, earn up to 2 weeks of vacation time, 3 weeks of combined sick and personal time, enjoy up to 11 holidays, and a day off for your birthday
• Medical, Dental, Vision, and many other benefits
• A role that allows you to utilize your talents and the independence to own your role
• A family friendly atmosphere with wellness time, paid lunch hours, and recognition for your hard work and achievements

Overview of Job Responsibilities:

• Support agency IT needs under the oversight of the Network Administrator
• Respond to agency IT support requests
• Identify risks and troubleshoot agency hardware, software, and network needs
• Support agency IT security efforts
• Participate in the development of IT procedures
• Assist in intern oversight and mentorship
• Identify and develop IT efficiencies and tools
• Positively communicate internally and externally

To qualify you must have:

• An Associate Degree in Computer Information Systems or a related field
• 2+ years of relevant job experience responding to IT support needs
• 1+ years of experience working with IT networks
• Other combinations of education and experience will be considered
• Strong interpersonal boundaries
• Our shared belief system in areas such as respect, inclusion, and compassion
• Clearance with all relevant background checks as per RISE policies and governing regulations
• A valid NY State Driver's License, a driving record acceptable to the RISE automotive program, and reliable transportation

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

To bring your talents to a growing non-profit and benefit the people we serve, submit your resume and cover letter for consideration.

RISE Housing and Support Services is an Equal Opportunity Employer.

RISE Housing and Support Services is a human service agency that has been serving people in Saratoga and the surrounding counties since 1978. RISE programs provide safe, healthy housing and support services to people with mental health concerns, substance use, and other life challenges.

Our Mission
Our mission at RISE Housing and Support Services is to help people living with mental health, substance use, and other life challenges to remain safe and healthy in the community through housing and supportive services.

Our Vision
RISE will serve as a catalyst, leader, and partner in meeting the housing and recovery needs of our community. Our knowledgeable and resourceful staff and board members will educate the community to reduce the stigma associated with mental health diagnoses, substance use, and other life challenges.

Our Values
We are compassionate. We focus on the inherent value and uniqueness of each individual we serve.

We are respectful. We listen with respect to understand the needs of the people we serve and respond with dignity and kindness.

We are dedicated. We work together as a team to seek solutions and live our values consistently while holding one another accountable.

We are progressive. We seek and employ socially responsive service models to address substance use and mental health concerns in our community.

We Treat People with
Esteem We believe housing is healthcare and a basic human right. We believe that when individuals have healthy, safe housing, they have the stability and security to achieve greater personal wellness.

Understanding We acknowledge that individuals are unique and success looks different for each person based on their circumstances and goals.

A Holistic Approach We seek to treat each individual as a whole person, understanding that their needs extend beyond their mental health diagnoses, substance use, or medical condition.

Positivity We work together with individuals through the healing process, setting achievable goals and honoring the unique needs and challenges of each person or family member.

Empathy We believe individuals are important to their friends, families, and loved ones. We seek to assist individuals to strengthen and maintain their natural support systems.

Inclusion We work together with individuals and families to coordinate services with other care providers in the community.