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Reporting to the Senior Director, Transformation Management Office, the Manager, TMO is responsible for planning, organizing, and managing NAPA's central initiatives to include timelines, risks, resources (internal and/or external), budgets, and vendor relations. This role assist in the overall direction, coordination, implementation, execution, control, and completion of specific programs ensuring consistency with NAPA's strategies, commitments, and goals.

• Assist in end to end program delivery of large-scale transformation initiatives, ensuring a clearly defined scope, timing, deliverables, resources, and KPIs for NAPA's Transformation Management Office.
• Utilize program management expertise for defined and ongoing or special initiatives to positively impact business outcomes.
• Establishes and maintains relationships with leaders and business partners to understand needs, align on objectives, create buy-in, and push program timelines through to completion.
• Establish and maintain governance structures including steering committees, review boards, and regular reporting to provide transparency and track progress.
• Formulates and continually re-assesses the appropriate program management approach/structure and program management skill set / resourcing mix across internal and external partners to ensure all program build out tasks are successfully completed.
• Utilizes key data and trends to identify insights and solutions for improved change effectiveness.
• Engage and manage diverse stakeholders across functions and levels to facilitate collaboration, mitigate risks, and resolve issues.
• Effectively sets and communicates project expectations to team members and stakeholders.
• Manages and maintains the Transformation Management Office's centralized program portfolio tool.
• Partner with Change Management teams to implement effective communication, training, and adoption strategies that maximize business impact, while defining program success criteria and communicating to team throughout life cycle.
• Identify opportunities to improve program delivery methodologies, tools, and processes within the Transformation Management Office.
• Coordinate cross-functional teams, third-party vendors, and dependencies to optimize resource allocation and performance.

• Minimum 5 years working knowledge of program management processes trends, and best practices.
• Previous program management experience including demonstrated ability to manage multiple programs simultaneously with different stakeholder sets.
• Strong interpersonal, organizational, analytical, presentation and critical thinking skills.
• Excellent verbal and written communication skills.

• Bachelor's degree in relevant field or relevant work experience.
• PMP, PgMP, CAPM, and/or comparable project management certifications.
• Experience with Shibumi.

• Embodies the following values: serve, perform, influence, respect, innovate, team.
• Effectively communicates by motivating and inspiring others through clear and proactive communication.
• Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.
• Makes balanced decisions and thinks strategically by being a forward thinker.
• People Operations Capabilities
• Business Acumen: Must possess industry, organization, and financial knowledge.
• Strategic Consulting: Must be able to provide consultative problem-solving, as well as project and risk management competency.
• Relationship Management: Must promote collaboration, networking, persuasion and influence.
• Data Judgement: Must be able to provide data foundations, interpretation and storytelling.
• Talent Management: Provide strategic HR expertise, employee experience management, change management and technological savviness.
• Agility: Must lead with a growth mindset and drive innovation and iteration.

• Must be able to work in a corporate office setting.

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