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Network Performance Monitoring Jobs in Alaska (NOW HIRING)

Deeptree

Network Technician II

Wasilla, AK · On-site

$25 - $35/hr

Monitor performance and maintain the security of LANs. * Work with multiple hardware and software platforms. * Assesses network performance. Sets up and observes network systems and peripherals.

Alaska-Santos

Network Lead

Anchorage, AK · On-site

Monitor network health and ensure performance deviations are investigated and resolved promptly. * Build effective relationships with Santos IS support groups to deliver integrated solutions and ...

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Alaska-Santos

Network Lead

Anchorage, AK · On-site

Monitor network health and ensure performance deviations are investigated and resolved promptly. * Build effective relationships with Santos IS support groups to deliver integrated solutions and ...

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Network Performance Monitoring information

What are some common challenges faced in a network performance monitoring role, and how can they be addressed?

Professionals in Network Performance Monitoring often encounter challenges such as identifying the root cause of network slowdowns, managing large volumes of data from various network devices, and ensuring minimal downtime. Staying updated with evolving network technologies and integrating new monitoring tools can also be demanding. These challenges are typically addressed by leveraging automation, collaborating closely with IT and security teams, and continuously updating technical skills to adapt to new monitoring solutions.

What is network performance monitoring?

Network performance monitoring is the process of continuously measuring and analyzing the health, speed, and reliability of a computer network. It involves tracking various metrics such as bandwidth usage, latency, packet loss, and uptime to detect issues and optimize network performance. Effective network performance monitoring helps organizations quickly identify and resolve problems, ensuring smooth connectivity and minimizing downtime.

What is the difference between Network Performance Monitoring vs Network Security Analyst?

AspectNetwork Performance MonitoringNetwork Security Analyst
Primary FocusMonitoring network performance, uptime, and troubleshooting issuesIdentifying and mitigating security threats, analyzing security incidents
Required SkillsNetwork protocols, performance tools, troubleshootingSecurity protocols, threat detection, incident response
CertificationsCCNA, CompTIA Network+CompTIA Security+, CISSP
Work EnvironmentNetwork operations centers, IT departmentsSecurity operations centers, cybersecurity teams

While both roles involve network infrastructure, Network Performance Monitoring focuses on ensuring optimal network operation and troubleshooting performance issues. In contrast, Network Security Analysts concentrate on protecting networks from security threats and breaches. Both roles require technical skills and certifications but serve different aspects of network management.

What are the key skills and qualifications needed to thrive in network performance monitoring?

To excel in Network Performance Monitoring, a solid grasp of networking fundamentals, troubleshooting, and data analysis—often backed by a degree in IT or related certifications like CompTIA Network+ or Cisco CCNA—is essential. Familiarity with monitoring tools such as SolarWinds, Nagios, or Wireshark, as well as understanding SNMP and network protocols, is typically required. Strong problem-solving abilities, attention to detail, and effective communication help professionals quickly identify and resolve network issues. These skills ensure network reliability, optimize performance, and minimize downtime, which are crucial for organizational productivity.

What are popular job titles related to Network Performance Monitoring jobs in Alaska?

For Network Performance Monitoring jobs in Alaska, the most frequently searched job titles are:

What job categories do people searching Network Performance Monitoring jobs in Alaska look for?

The top searched job categories for Network Performance Monitoring jobs in Alaska are:

What cities in Alaska are hiring for Network Performance Monitoring jobs?

Cities in Alaska with the most Network Performance Monitoring job openings:

Network Performance Monitoring jobs near you

Customer and Network Support Technician

Alaska Communications

Anchorage, AK • On-site

Full-time

Re-posted 7 days ago

Job description

Job Summary:
Alaska Communications is committed to putting their team first and maintaining a customer-focused approach. They are seeking a Customer and Network Support Technician responsible for monitoring network performance, resolving customer service issues, and managing communication with customers until their issues are resolved.
Responsibilities:
• Responsible for monitoring the network, and are critical to resolving customer service trouble issues and verifying with customers that their issues are resolved.
• Receive phone calls and accept trouble tickets/reports from our Tier I trouble resolution team, managed and strategic customers, Wireless roaming partners, Tier III workgroups and other sources.
• Responsible for the customer’s trouble and manages communication with the customer from the time the report/ticket is received until the issue is resolved.
• Use a variety of systems and tools to isolate the customer’s trouble and either resolve or escalate the issue to the appropriate Tier III resource for resolution. In addition to Tier II customer support responsibilities, the CNST will operate the Alaskan Network Operation Center.
• Receive and resolve all Tier II support escalations for ACS products and services. Examples of products and services include but are not limited to ACS offerings in Wireline, Wireless, Enterprise, Internet and Long-Distance suites.
Qualifications:
Required:
• High school diploma
• Possess and maintain a driver’s license
• Four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman level performance in this specialty
• Two (2) years experience in the skills and work this position will typically perform
• Successfully pass a pre-employment suitability assessment
• Pass either a DOT or non-DOT drug test, depending on position
• Network Technicians are normally required to have and maintain vendor specific training and/or certifications
• May be required to perform duties of a Field Technician, which may require a Medical Certification or a CDL
Company:
Alaska Communications provides an extensive, secure, and reliable network for cloud-enabled IT services statewide. Founded in 1998, the company is headquartered in Anchorage, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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