Network Operations Manager Jobs in Carolina, PR (NOW HIRING)

We're Sonesta International Hotels.
The 8th largest hotel company in the U.S.-and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive-bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

Job Description

Key Responsibilities

Sales & Revenue Generation

• Proactively solicit and secure corporate catering business through prospecting, networking, and client relationships
• Achieve and exceed assigned revenue goals for catering and banquet services
• Develop proposals, contracts, and customized event packages tailored to client needs
• Identify upselling opportunities across food & beverage, audiovisual, and event enhancements

Client Relationship Management

• Serve as the primary point of contact for corporate clients from inquiry through event completion
• Conduct site inspections and client presentations
• Maintain strong relationships with repeat and key accounts
• Ensure timely and professional communication with all stakeholders

Event Planning & Execution

• Coordinate all logistical aspects of events including menus, room setups, timelines, and special requests
• Lead pre-convention and pre-event meetings with internal departments
• Ensure accurate and detailed Banquet Event Orders (BEOs) are prepared and distributed
• Oversee event execution to ensure service excellence and guest satisfaction

Cross-Functional Coordination

• Collaborate with Food & Beverage, Banquets, Culinary, Engineering, and Front Office teams
• Ensure all departments are aligned to event requirements and timelines
• Address and resolve operational challenges in real time

Financial & Administrative Responsibilities

• Prepare and manage event budgets and forecasts
• Monitor billing accuracy, deposits, and final invoicing
• Ensure compliance with hotel policies, contracts, and credit procedures
• Maintain accurate records in CRM systems (e.g., Delphi, Opera, or similar)

Market Awareness & Strategy

• Stay informed on industry trends, competitor offerings, and Caribbean market dynamics
• Support the development of catering sales strategies and promotional initiatives
• Participating in trade shows, networking events, and community engagement activities

Qualifications

Education & Experience

• Bachelor's degree in hospitality management, Business Administration, or related field preferred
• Minimum of 3-5 years of experience in catering sales, conference services, or hotel event management
• Experience in a resort or Caribbean market strongly preferred

Skills & Competencies

• Strong sales and negotiation skills with a proven track record of revenue generation
• Excellent organizational and project management abilities
• Exceptional interpersonal and communication skills (bilingual English/Spanish preferred)
• Ability to manage multiple events simultaneously in a fast-paced environment
• Proficiency in hotel systems (Delphi, Opera, or similar) and Microsoft Office

Core Competencies

• Guest-centric mindset with a passion for service excellence
• Strong attention to detail and follow-through
• Problem-solving and decision-making skills under pressure
• Cultural awareness and adaptability in a diverse, international environment
• Team collaboration and leadership

Working Conditions

• Flexible schedule including evenings, weekends, and holidays based on business needs
• On-site presence required during events
• Fast-paced, high-volume resort environment

Key Performance Indicators (KPIs)

• Catering revenue and profitability
• Client satisfaction scores and repeat business
• Accuracy and timeliness of BEOs and event documentation
• Conversion rate from inquiry to confirmed business

Preferred Attributes

• Knowledge of destination weddings, incentive groups, and corporate retreats
• Understanding of local vendors, cultural elements, and destination experiences
• Ability to integrate Caribbean culture into event design and execution

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Pharmacy, Dental, and Vision Insurance

• 401(k) Retirement Plan with Company Match

• Paid Vacation and Sick Days

• Paid Funeral Leave

• Sonesta Hotel Discounts

• Educational Assistance

• Paid Parental Leave

• Referral Incentive

• Doctor Clinic

• Sick Incentive

• Development Programs

• Milestone (Years of Service) Incentive

• Employee Cafeteria

• Company Paid Life Insurance

• Various Employee Perks and Discounts

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.