Network Operations Center Jobs in Boise, ID (NOW HIRING)

Information Technology Services - ITS
State of Idaho Opportunity
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Summary:
Information Technology Services is a team of dedicated professionals providing core technology and cybersecurity services to agencies statewide, enabling state employees to serve Idaho's citizens. We sincerely hope you will consider being part of our success!
Information Technology Services (ITS), currently has an opening for an IT Network Engineer III position in our Chinden office in Boise. This position provides critical network engineering and support services across a broad range of enterprise, datacenter and service provider class networks serving a multitude of state agencies. This position will manage, troubleshoot, and implement complex computer, data, voice and video networking infrastructure; including network administration, installation and maintenance of network infrastructure; provide leadership in the design, enhancement, implementation, and consultation on complex service provider network, datacenter networks, and enterprise networks, support, manage, maintain, troubleshoot and design datacenter networks; perform related work. This position will work as part of the Core Service Provider and Datacenter network team.
The selected individual must possess an in-depth knowledge of a wide range of advanced network technologies and operating practices in order to manage and maintain 24/7/365 Network operations. This position will administer advanced Network management systems, manage network performance, troubleshoot network problems, and coordinate and implement expanded, new, and upgraded networks across the State.
The ideal candidate would have the following interpersonal and technical skills:

• Cisco Certified Network Associate (CCNA) or higher certification
• Arista Cloud Engineer Associate (ACE-L2) or higher certification;
• Juniper Networks Certified Specialist (JNCIS) or higher certification;
• 4 years of experience configuring Cisco or Arista routing and switching equipment in Datacenter or Service Provider (WAN, CAN and MAN) environments;
• Experience with network design and management in a service provider or datacenter environment;
• Experience with Cisco IOS-XE, IOS-XR, NXOS, Arista EOS;
• Experience with IP address management best practices;
• Good knowledge of Ethernet and Datacenter topologies
• Strong knowledge of routing and switching protocols including but not limited to MPLS (LSP/LSR), OSPF, IS-IS, MP-BGP, LDP, SR, EVPN, VXLAN, STP, VPC, VRRP and HSRP;
• Good knowledge of service provider solutions including but not limited to Dark Fiber, Wavelength (WDM), L2VPN (EPL, VPLS, Pseudowire), L3VPN (MPLS), and DIA;
• Cabling experience in Telco or data center environment;
• Experience developing and maintaining network document with a minimum of 2 years of experience with Microsoft Visio;
• Good organizational skills; Able to work on multiple tasks and maintaining task priority.
• Ability to work as part of an on-call, 24/7 shift rotation schedule;
• Travel throughout the State is occasionally required.

Please note: The successful candidate will be required to pass multiple, comprehensive fingerprint-based background checks specific to the agencies ITS supports.
Example of Duties:

• Works with customers to understand and explain business and technical issues in service provider environment and managed service provider class datacenter environment, supporting multiple enterprises;
• Provides hands-on support and management of statewide Network operations to deliver mission critical Network services to a diverse customer base on a 24/7/365 basis;
• Provides direct customer support for problem resolution and escalation;
• Supports Network Operations on a 24/7/365 basis that may include: deployments, infrastructure upgrades, hardware rollouts, troubleshooting, administration, and other related Network operation functions;
• Configures, upgrades, installs, troubleshoots, and manages network switches, routers, optical multiplexing devices, and other associated network devices;
• Configures, upgrades, installs, and manages advanced network diagnostic, configuration and management tools and systems;
• Manages and maintains detailed network documentation;
• Manages VoIP gateway, PRI and SIP services and supporting infrastructure.
• Undertakes detailed network designs used to support a given technology initiative or program.
• Develops detailed network diagrams and plans to support existing networks, or network development and enhancements.
• Troubleshoots network problems utilizing a variety of network management software tools and equipment.
• Works as part of a project team to design, develop and implement networks to support a wide range of systems and functionality.
• Monitors and reports on network performance, availability;
• Assists in, or leads the planning of network enhancements, maintenance and capacity expansion including budget development and forecasting.
• Some positions may have on-going leadership or formal supervisory responsibility for a small IT team.

Minimum Qualifications:

• Considerable knowledge of current LAN, WAN or SD-WAN networks that support voice, data, video, and wireless client connections.

Typically gained by a bachelor's degree directly related to information technology OR at least four years of work experience with LAN, WAN or SD-WAN technologies in a medium to large business environment AND by possession of a professional vendor certification in router, switch, or SD-WAN technologies. Experience must be within the last two years. (Definitions: LAN = Local Area Network, WAN = Wide Area Network, SD-WAN = Software Defined Wide Area Network)

• Experience planning, installing, maintaining, and troubleshooting networks across a wide range of network technologies; resolving network problems; working with end users to develop and implement information technology solutions for a wide variety of uses in a business and enterprise environment.

Typically met by at least four years of full-time work experience where planning, installing, maintaining, and troubleshooting networks across a wide range of network technologies, and supporting a large business network was part of your primary job responsibilities. Experience must be within the last two years.

• Experience with Software Defined Networking (SD-WAN) or in both local and wide-area network management, administration, design, implementation, and troubleshooting.

Typically met by at least four years of full-time work experience where network management, administration, design, implementation and troubleshooting in a large LAN/WAN or SD-WAN environment supporting a large organization, was part of your primary job responsibilities. Experience must be within the last two years.

• Experience with Physical layer network topologies including experience in the design and implementation.

Typically gained by at least four years of full-time work experience with physical layer network topologies including experience in the design and implementation of these topologies were part of their primary responsibilities. Experience must be within the last two years.

• Experience with Wireless network design, implementation, troubleshooting and management in large-scale wireless deployments.

Typically gained by at least four years of full-time job experience in wireless network design, implementation, troubleshooting and management in large-scale wireless deployments. Experience must be within the last two years.

• Experience as a technical lead implementing or supporting network projects and support teams.

Typically gained by at least four years of full-time job experience where you worked as a technical lead implementing or supporting network projects OR at least two years of experience supervising a network team as part of your primary job responsibilities. Experience must be within the last two years.
Desired Qualifications:

• Experience with configuring routers and switches from either Cisco and/or Arista Networks.
• Knowledge of best practice concepts in network architecture and design of IP routed and switched networks.
• Ability to communicate design concepts for implementation, including written and graphical documentation.
• Experience working with non-technical customers who are having problems with their network connectivity.
• Knowledge of basic network security concepts.
• Ability to troubleshoot network connectivity problems in IP routed networks.

Applications will be accepted through 11:59 PM MST on the posting end date.
Benefits:
The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.*
EEO/ADA/Veteran:
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.
Preference may be given to veterans who qualify under state and federal laws and regulations.