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Network Operation Manager Jobs in Arizona (NOW HIRING)

IntraEdge

Network Operations Analyst

Scottsdale, AZ

Under direct supervision, the Network Operations Analyst I sets up, configures, monitors, and ... Perform tracking and management of network events to resolution. * Install, configure, support and ...

IntraEdge

Network Operations Analyst

Scottsdale, AZ · On-site

Under direct supervision, the Network Operations Analyst I sets up, configures, monitors, and ... Perform tracking and management of network events to resolution. * Install, configure, support and ...

Intel

Director, Global Network Operations

Phoenix, AZ · On-site

Manage network monitoring, capacity planning, maintenance activities, operational documentation, and disaster recovery readiness. * Lead major incident response, root cause analysis, and service ...

Intel

Senior Network Operations Engineer

Phoenix, AZ · On-site

$103K - $141K/yr

Drive improvements in incident management, problem management, change quality, operational ... Partner with Network Engineering and Network Architecture to ensure new services, platforms, and ...

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Network Operation Manager information

What is a network operation manager?

Network Operation Managers are professionals responsible for overseeing the daily operations, maintenance, and performance of an organization's computer networks. They manage network teams, ensure network reliability and security, and coordinate troubleshooting efforts to minimize downtime. Their role often includes planning network upgrades, implementing new technologies, and ensuring compliance with industry standards. This position requires strong technical knowledge, leadership skills, and the ability to respond quickly to network incidents.

What are the key skills and qualifications needed to thrive as a network operation manager?

To thrive as a Network Operation Manager, you need expertise in network infrastructure, troubleshooting, and IT management, often supported by a bachelor’s degree in computer science or related field. Familiarity with network monitoring tools, ITIL frameworks, and certifications like CCNA or CompTIA Network+ is typically required. Strong leadership, problem-solving abilities, and effective communication help coordinate teams and manage critical incidents. These skills and qualities are vital for ensuring network reliability, minimizing downtime, and leading technical teams in high-pressure environments.

What are some common challenges faced by network operation managers, and how are they typically addressed?

Network Operation Managers often encounter challenges such as ensuring 24/7 network uptime, managing unexpected outages, and coordinating across multiple teams. These issues are typically addressed through robust incident response protocols, regular network monitoring, and clear communication channels among engineers, support staff, and vendors. Proactive planning, continuous staff training, and investing in updated network management tools also help minimize downtime and improve overall network reliability.

What is the difference between Network Operation Manager vs Network Engineer?

AspectNetwork Operation ManagerNetwork Engineer
CredentialsTypically requires a bachelor's degree in IT or related field, with certifications like Cisco CCNA, CCNP, or CompTIA Network+Usually holds a bachelor's degree in computer science or networking, with similar certifications like CCNA or CompTIA Network+
Work EnvironmentOversees network teams, manages operations, and ensures network reliability in enterprise settingsDesigns, implements, and troubleshoots network infrastructure, often working hands-on with hardware and software
Employer & Industry UsageCommonly employed by large corporations, telecom providers, and data centersFound in IT consulting firms, network service providers, and corporate IT departments

The Network Operation Manager focuses on managing network operations, team coordination, and ensuring overall network performance. In contrast, the Network Engineer is more involved in designing, implementing, and troubleshooting network systems. Both roles require similar certifications and work in related environments, but their core responsibilities differ significantly.

Network Operation Manager jobs near you

Final Mile Network Operations Manager

Updike Distribution Logistics, LLC

Phoenix, AZ • On-site

$83K - $112K/yr

Full-time

Posted 12 days ago

Job description

Position Summary
The Final Mile Network Operations Manager will be responsible for driving operational excellence across the final-mile network. This position will directly manage site supervisors across multiple locations and will be accountable for site performance, customer KPIs, service execution, labor productivity, safety, and operating costs.
The ideal candidate will have extensive experience managing final-mile dock operations, including big-and-bulky products, e-commerce fulfillment, cross-dock operations, sortation and segregation, route dispatch, and customer-specific service requirements.
Approximately 50% travel is required to provide hands-on leadership and operational support across the network.
Key Responsibilities
  • Manage daily operational performance across multiple final-mile locations.
  • Provide direct leadership, coaching, and accountability to site supervisors.
  • Ensure consistent execution of receiving, unloading, scanning, cross-docking, sortation, segregation, staging, route loadout, dispatch, returns, and exception-management processes.
  • Maintain ownership of customer KPIs, service-level agreements, and operational scorecards.
  • Monitor performance metrics such as on-time delivery, first-attempt delivery, scan compliance, route completion, dwell time, damages, claims, reschedules, inventory accuracy, and customer satisfaction.
  • Identify performance gaps and implement corrective action plans with clear owners, timelines, and measurable results.
  • Conduct regular site visits, operational audits, and performance reviews.
  • Ensure each location follows standardized operating procedures and customer-specific requirements.
  • Manage dock productivity, staffing, overtime, temporary labor, equipment, and other controllable operating expenses.
  • Ensure the network has sufficient employee and independent-contractor capacity to support forecasted delivery volume.
  • Partner with Routing, Scheduling, Customer Service, Carrier Recruiting, Safety, Human Resources, Finance, and other support departments.
  • Manage customer escalations and provide timely communication, root-cause analysis, and corrective actions.
  • Support new customer implementations, site startups, operational transitions, and peak-volume planning.
  • Ensure supervisors, warehouse employees, and delivery teams are properly trained on systems, scanning requirements, customer SOPs, delivery standards, and safety procedures.
  • Maintain safe, organized, and compliant dock operations across the network.
  • Build leadership depth by developing supervisors and creating succession and backup plans for each location.
  • Provide regular operational updates to senior leadership and customer stakeholders.

Required Experience and Qualifications
  • Minimum of 10 years of experience managing final-mile dock or terminal operations.
  • Extensive experience with big-and-bulky products, e-commerce fulfillment, cross-dock operations, sortation and segregation, route loadout, and dispatch.
  • Strong understanding of final-mile delivery operations, including white-glove, room-of-choice, assembly, and installation services.
  • Experience managing multiple facilities or a geographically dispersed operational network.
  • Proven experience managing supervisors, warehouse teams, independent contractors, and box-truck delivery capacity.
  • Demonstrated experience owning customer KPIs, service-level agreements, operational scorecards, and corrective action plans.
  • Strong knowledge of receiving, inventory control, scanning, routing, scheduling, dispatch, returns, claims, damages, and delivery exceptions.
  • Experience managing labor productivity, overtime, carrier costs, route expenses, operating budgets, and site profitability.
  • Ability to analyze operational data, identify root causes, and implement sustainable process improvements.
  • Strong communication skills with the ability to work effectively with customers, frontline employees, site leaders, and senior management.
  • Proficiency with Microsoft Excel, PowerPoint, WMS, TMS, routing systems, scanning applications, and performance-reporting tools.
  • Bachelor's degree in Supply Chain, Logistics, Operations Management, Business, Industrial Engineering, or a related field preferred. Equivalent industry experience may be considered.
  • Valid driver's license and ability to travel approximately 50%, including overnight travel.
  • Must be available to support early-morning, evening, or weekend operations when required.

Preferred Qualifications
  • Experience using Descartes for routing, delivery planning, or transportation management.
  • Experience using DispatchTrack for route execution, delivery visibility, customer communication, and proof of delivery.
  • Experience managing high-volume e-commerce and big-and-bulky final-mile networks.
  • Experience managing pool-point operations, including inbound consolidation, sortation and segregation, cross-docking, store delivery routing, and outbound dispatch.
  • Experience supporting independent-contractor and box-truck delivery models.
  • Experience leading site startups, customer implementations, and operational recovery plans.
  • Lean, Six Sigma, or continuous-improvement experience preferred.

Key Performance Expectations
Success in this position will be measured by:
  • Consistent achievement of customer KPIs and contractual service requirements.
  • Improved on-time delivery and first-attempt delivery performance.
  • Strong scan compliance and inventory accuracy.
  • Reduced dwell, reschedules, damages, claims, and customer escalations.
  • Consistent dock, cross-dock, sortation, staging, and dispatch processes across the network.
  • Improved labor productivity and control of operating expenses.
  • Adequate employee and carrier capacity across the network.
  • Strong supervisor performance, accountability, and leadership development.
  • Safe, compliant, and organized operations at every location.
  • Timely completion and sustained effectiveness of corrective action plans.

Travel and Work Environment
This position requires approximately 50% travel across the final-mile network. The role operates in office, warehouse, cross-dock, loading-dock, and delivery environments. The position may require early-morning, evening, weekend, and occasional on-call availability based on customer and operational needs.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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