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Netflix Remote Customer Service Jobs in Rochester, MN

HMG Careers

Business Development

Rochester, MN · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

Lone Star Careers

Business Development

Rochester, MN · Remote

$69K - $150K/yr

Remote Insurance Representative | Flexible Schedule | Commission Only This position offers flexible ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

New

Mayo Clinic

Specialist-HIMS

Rochester, MN · On-site +1

$16.50 - $21.75/hr

Prefer that the candidate has prior ROI experience and customer service experience. Analyzes ... This is a hybrid position that is primarily remote. Candidates must reside within 100 miles of a ...

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Netflix Remote Customer Service information

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$11

$19

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How much do netflix remote customer service jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for netflix remote customer service in Rochester, MN is $19.99, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $21.97 per hour, depending on experience, location, and employer.

What are some common challenges faced by remote Netflix Customer Service representatives and how can they be managed?

Remote Netflix Customer Service representatives often encounter challenges such as maintaining clear communication with team members, handling high volumes of customer inquiries, and managing varying customer emotions. Successful representatives use strong organizational skills to stay on top of tickets and updates, and regularly check in with supervisors and peers through virtual meetings or chat tools. Emphasizing empathy, patience, and effective problem-solving helps ensure customer satisfaction, while also contributing to a positive remote team environment.

What are Netflix Remote Customer Service jobs?

Netflix Remote Customer Service jobs involve assisting Netflix subscribers with issues related to their accounts, billing, technical support, and general inquiries, all from a remote location. Employees in these roles typically communicate with customers via phone, chat, or email to resolve problems and ensure a positive user experience. These positions require strong communication skills, problem-solving abilities, and a good understanding of Netflix's services. Working remotely allows for flexible scheduling and the comfort of working from home.

What is the difference between Netflix Remote Customer Service vs Amazon Remote Customer Service?

AspectNetflix Remote Customer ServiceAmazon Remote Customer Service
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote, home-based with flexible hoursRemote, home-based with flexible hours
Employer & IndustryNetflix, streaming entertainment industryAmazon, e-commerce and cloud services
Common Search & ComparisonYesYes

Both Netflix Remote Customer Service and Amazon Remote Customer Service roles involve assisting customers remotely, require similar credentials, and operate in a home-based environment. The main difference lies in the industry focus: Netflix centers on streaming entertainment, while Amazon covers e-commerce and cloud services. Candidates should consider their industry preference and specific job requirements when choosing between these roles.

What are the key skills and qualifications needed to thrive as a Netflix Remote Customer Service representative, and why are they important?

To thrive as a Netflix Remote Customer Service representative, you need strong problem-solving abilities, customer support experience, and proficiency in written and verbal communication, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is highly valuable. Patience, active listening, and adaptability help you excel in resolving customer issues and delivering a positive experience. These skills and qualities are crucial for maintaining customer satisfaction and upholding Netflix's reputation for excellent service.
What are popular job titles related to Netflix Remote Customer Service jobs in Rochester, MN? For Netflix Remote Customer Service jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Netflix Remote Customer Service jobs in Rochester, MN look for? The top searched job categories for Netflix Remote Customer Service jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Netflix Remote Customer Service jobs? Cities near Rochester, MN with the most Netflix Remote Customer Service job openings:
Netflix Remote Customer Service jobs near you
Infographic showing various Netflix Remote Customer Service job openings in Rochester, MN as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $41,585 per year, or $20 per hour.
Client Retention Specialist (Remote)

Client Retention Specialist (Remote)

Beyond Finance

Rochester, MN • On-site, Remote

$14.50 - $19.75/hr

Other

Re-posted 25 days ago

Beyond Finance rating

8.6

Company rating: 8.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

About The Role

Our Customer Success Team serves as the primary point of contact for valued customers enrolled in Beyond Finance's financial hardship programs. Our Retention Specialists play a critical role in ensuring the continued loyalty of our Beyond customer base. As a Retention Specialist, your primary responsibility will be to educate and assist clients who are facing financial hardship and exploring options to become debt-free. You will play a crucial role in retaining clients within the Beyond Finance financial hardship debt program. In this position, you will interact with clients primarily through inbound phone calls and be responsible for deescalating upset clients, empathizing with their financial difficulties, and helping them navigate the Beyond Finance program. Their primary focus is on our at-risk customers who are struggling with the use and/or value of their enrolled program, requiring creative problem solving to help them better realize and understand the value of their decision.

Key Responsibilities:

  • Educate Clients: Provide comprehensive information about the Beyond Finance financial hardship debt program to clients, ensuring they have a clear understanding of the benefits, process, and available options.
  • Empathize and Deescalate: Display empathy and active listening skills to understand and deescalate upset clients, addressing their concerns and alleviating their stress regarding their financial situation.
  • Navigate CRM System: Effectively use our Customer Relationship Management (CRM) system to quickly access and comprehend client information, including their current financial status and program progress. Maintain accurate and detailed records of all client interactions and program progress in the CRM system.
  • Analyze Financial Situation: Assess the client's current financial situation and determine the most appropriate options to help them achieve their goal of becoming debt-free.
  • Retain Clients: Collaborate with clients to develop customized solutions that align with their financial goals, and encourage them to remain in the Beyond Finance program.
  • Achieve Retention Goals: Meet or exceed retention targets and earn commissions based on your ability to enable clients to achieve their financial objectives.
  • Above all else, provide a best-in-class customer service experience over the phone and through various communication tools responding to client requests and anticipating unstated needs

What We Look For

  • Required - Experience in Retention, Sales, or Collections
  • High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
  • Ability to work in a fast-paced environment and handle high call volumes
  • Resilient and able to remain calm under pressure
  • Demonstrated ability to negotiate and deescalate client issues effectively  
  • Tech saavy and proficiency with a Client Relationship Management system (CRM)
  • Strong customer focus and adaptability to different personality types
  • Strong verbal and written communication skills along with active listening
  • Supports team/department collaboration & inclusion
  • Troubleshooting  and problem solving skills 
  • Ability to multi-task, set priorities and manage time effectively
  • Willingness to adapt to a changing environment and learn about new financial solutions.

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