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The Branch Operations Manager (BOM) is responsible for ensuring the success of the branch operation and also has responsibility and accountability for driving Safety, controlling costs, managing the branch operations workforce, and efficiently managing the inventory. Success will be accomplished through value driven execution that fully complies with WS policies and all relevant laws and regulations. The Branch Operations Manager will maintain excellent service standards, respond efficiently to customer inquiries, and strive for high customer satisfaction.

Operations

• Provides direct and indirect managerial oversight to branch operational employees to include, as applicable: Production Supervisors, Shop/ Yard Labor, Field Service, Dispatchers/ Transportation Coordinators, Drivers, Branch Coordinator
• This role will manage tasks, daily assignments and other daily duties for temporary workers and contractors as appropriate.  
• Employs timely and clear communication to all branch employees
• Utilize all internal systems to provide safe, timely, cost effective, high quality and efficient delivery of revenue activities.
• Cost management through the oversight of ongoing maintenance, inventory and servicing of the fleet through efficient use of company resources (time, people, money, etc.)
• Utilize forward looking planning tools and budgets; actively manages costs.  This includes all activities necessary to manage/operate a branch.
• Ensures timely and accurate work order, off rent/damage bill, inventory and purchasing compliance.
• Ensures accurate and readily available parts, VAPS and other resources necessary to conduct efficient operations.
• Collaborates with HR and leadership to effectively manage & develop the branch workforce, ensuring the right recruiting and workforce training strategies are in place to advance company goals.  Assesses talent, implements employee development plans and creates and maintains a learning environment. Proactively seeks out top talent externally to maintain a robust pool of qualified talent.    
• Efficiently manages and utilizes all aspects of logistics including safety, resources, DOT, route efficiency.

Production

• Ensures all off-rents are conducted within the determined timeline; units returned are thoroughly inspected for work order accuracy and capture any damage billing where appropriate. Relocates idle fleet and conduct work order assessment as required. Conducts fleet physical inventory counts at established frequencies.
• Demonstrates an understanding of the Work Order system and the drivers that impact inaccuracies, develops a strategy to ensure variances are minimal by ensuring work orders for idle fleet are accurate.
• Issue and track vendor purchase orders 
• Orders, receives, and distributes materials/VAPS to work teams/vendors on a timely basis to support unit completion requirements. Conducts parts and VAPS inventory counts.
• Focuses on driving first-time quality and reducing service calls, communicates with shop personnel to conduct root cause analysis and creates permanent corrective actions.
• Other duties as assigned.

Customer Service

• Utilize the Net Promoter Score (NPS) feedback to communicate timely and identify process improvement opportunities.
• Ensure On Time Deliveries, Returns, Relocations and Service
• Drives high levels of product quality (First Time Quality)
• Commercial readiness through operations excellence.

Requirements

• High School Diploma, GED, or 3 years of applicable experience
• 5 years experience managing one or more direct reports in a Service Shop/Manufacturing/Building Construction environment OR 2 years of experience with WillScot
• Experience managing a unit or departmental budget OR 2 years of experience with WillScot
• MS Office/Excel/Word/Outlook experience 
• Ability follow direction and meet deadlines in a fast-paced environment
• Experience applying creativity to problem-solving
• Build sustainable relationships and trust with vendors through open, proactive communication
• Ability to effectively manage multiple, changing priorities in a fast-paced environment

Preferred

• Bachelors Degree 
• Experience working with customers
• Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets.
• Experience in areas including fleet management, logistics, inventory, dispatching building codes/permitting

Personal Characteristics

• Lead by example through living our values:
  • Dedicated to Health & Safety
  • Committed to Inclusion & Diversity
  • Driven to Excellence
  • Trustworthy & Reliable
  • Devoted to Our Customers
  • Community Focused

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