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Net Promoter Score Jobs in California (NOW HIRING)

Hertz

Customer Service Associate

Santa Barbara, CA

$21.50/hr

You will also partner with leadership to monitor and improve customer satisfaction metrics, including Net Promoter Score (NPS), and help implement action plans that enhance the customer experience.

NWN Carousel

Sr. Financial Analyst

Exeter, CA · Hybrid

$88K - $109K/yr

The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.

Hertz

Customer Service Associate

Santa Barbara, CA · On-site

$21.50/hr

You will also partner with leadership to monitor and improve customer satisfaction metrics, including Net Promoter Score (NPS), and help implement action plans that enhance the customer experience.

Life Time, Inc.

Tennis Pro

Ocotillo, CA · On-site

Develops safe, professional, and comprehensive tennis lessons and programs to ensure students develop along a pathway that will encourage continued involvement and a positive Net Promoter Score

Life Time

Tennis Pro

Ocotillo, CA

Develops safe, professional, and comprehensive tennis lessons and programs to ensure students develop along a pathway that will encourage continued involvement and a positive Net Promoter Score

NWN Carousel

Senior Engineer - Genesys Cloud

Exeter, CA · On-site +1

$107K - $147K/yr

The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.

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All JobsNet Promoter Score JobsNet Promoter Score Jobs in California

Net Promoter Score information

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$14

$53

$71

How much do net promoter score jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for net promoter score in California is $53.03, according to ZipRecruiter salary data. Most workers in this role earn between $45.77 and $60.48 per hour, depending on experience, location, and employer.

What is a net promoter score?

Net Promoter Score (NPS) is a metric used by businesses to measure customer loyalty and satisfaction. It is calculated based on responses to the question: 'How likely are you to recommend our product or service to a friend or colleague?' Respondents are grouped into promoters, passives, and detractors. The score is determined by subtracting the percentage of detractors from the percentage of promoters, resulting in a value between -100 and 100. NPS helps organizations understand customer sentiment and identify areas for improvement.

What is a net promoter score job?

A Net Promoter Score (NPS) job typically involves analyzing customer feedback to measure loyalty and satisfaction. Professionals in this role collect and interpret NPS survey data to help businesses improve customer experience and retention. They may work in marketing, customer success, or business strategy, using insights to drive improvements. Key responsibilities include survey design, data analysis, and presenting actionable recommendations.

What are the key skills and qualifications needed to thrive as a net promoter score analyst, and why are they important?

To thrive as a Net Promoter Score (NPS) Analyst, you need strong analytical skills, experience in customer experience measurement, and a background in data analysis or business analytics. Familiarity with survey software (such as Qualtrics or SurveyMonkey), data visualization tools (like Tableau or Power BI), and statistical analysis is typically required. Exceptional communication, attention to detail, and the ability to translate data insights into actionable recommendations are valuable soft skills. These skills help organizations understand customer loyalty, identify improvement areas, and drive strategies that enhance customer satisfaction and business growth.

What are some common challenges faced by professionals managing net promoter score programs, and how can they address them?

Professionals managing NPS programs often encounter challenges such as low survey response rates, difficulty interpreting feedback, and driving organizational action based on results. To overcome these, it's important to design concise, well-timed surveys, ensure anonymity to encourage honest responses, and collaborate closely with cross-functional teams to translate insights into measurable improvements. Regularly sharing NPS findings with stakeholders and implementing follow-up strategies can help foster a culture of continuous customer-centric improvement.

What is the difference between Net Promoter Score vs Customer Service Representative?

AspectNet Promoter ScoreCustomer Service Representative
Primary FocusMeasuring customer loyalty and satisfaction through surveysHandling customer inquiries, complaints, and support
Required SkillsData analysis, survey design, customer feedback interpretationCommunication, problem-solving, product knowledge
Work EnvironmentOffice, remote, or survey platformsCall centers, retail, or service desks
Industry UsageMarketing, customer experience, business strategyCustomer support, retail, hospitality

While Net Promoter Score focuses on measuring overall customer loyalty through surveys, Customer Service Representatives directly interact with customers to resolve issues. Both roles are essential for improving customer satisfaction but serve different functions within a business.

What are the most commonly searched types of Net Promoter Score jobs in California?

The most popular types of Net Promoter Score jobs in California are:

What are popular job titles related to Net Promoter Score jobs in California?

For Net Promoter Score jobs in California, the most frequently searched job titles are:

What job categories do people searching Net Promoter Score jobs in California look for?

The top searched job categories for Net Promoter Score jobs in California are:

Net Promoter Score jobs near you
Infographic showing various Net Promoter Score job openings in California as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, and 5% Contract. Highlights an 84% Physical, 6% Hybrid, and 10% Remote job distribution, with an average salary of $110,297 per year, or $53 per hour.

Customer Service Associate

Hertz

Santa Barbara, CA

$21.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 197 frontline employees who took The Breakroom Quiz

142nd of 178 rated vehicle equipment hire

Job description

Are you passionate about delivering exceptional customer experiences and helping teams succeed? As a Customer Service Associate, you will play a key role in creating outstanding customer interactions, driving customer satisfaction, and supporting a culture of service excellence.

In this role, you will serve as the primary point of contact for customers, resolving issues quickly and professionally while ensuring a positive experience at every touchpoint. You will also partner with leadership to monitor and improve customer satisfaction metrics, including Net Promoter Score (NPS), and help implement action plans that enhance the customer experience.

What You’ll Get:

  • The hourly rate / wage for this role is $21.50
  • Overtime Pay: Eligible (The company pays overtime in accordance with federal, state, and local laws. Per company policy, approval is required prior to the use of overtime)
  • Holiday Pay: Eligible (1.5 x regular pay rate for hours worked on a designated holiday, in addition to receiving 8 hours of holiday pay)
  • Sick Pay: Granted Up to 40 hours
  • Paid Time Off / Vacation / Paid observed Holidays (Accruals start at .83 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)
  • Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
    • Up to 40% off the base rate of any standard Hertz Rental   
    • Medical, Dental & Vision plan options
    • Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
    • Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
    • Paid Parental Leave & Adoption Assistance
    • Employee Assistance Program for employees & family

What You'll Do

  • Deliver exceptional customer service that drives customer satisfaction and loyalty.
  • Resolve customer concerns and inquiries promptly with professionalism and hospitality.
  • Serve as the primary liaison for Net Promoter Score (NPS) initiatives, communicating performance results and improvement plans to management.
  • Analyze customer feedback and NPS results to identify trends and opportunities for improvement.
  • Coach and support team members in understanding and meeting customer needs.
  • Provide guidance, feedback, and training to help improve service delivery.
  • Ensure compliance with company policies, procedures, and service standards.
  • Foster a positive, customer-focused culture within the location.

Qualifications

Required

  • 3+ years of customer service experience
  • Experience supporting operations and sales functions
  • Strong verbal and written communication skills
  • Proven ability to build relationships and influence others
  • Excellent problem-solving and decision-making abilities
  • Passion for delivering outstanding customer experiences

Preferred

  • Rental car industry experience

Apply today and shift your career into drive for tomorrow!

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