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United States Steel Corporation has an immediate opening for a CTS Engineer in our Product Applications Engineering / Customer Technical Solutions Engineering organization in Automotive Solutions. This position serves a customer and processor territory in NW Indiana (Chicago area). The Customer Technical Service Engineer will provide the leadership needed to advocate for the customer and drive alignment with internal USS functions such that we meet or exceed our customers' expectations in the quality of our products and services. Position will require relocation and travel to trouble shoot problems at customers and processors in the immediate area. This is a position that requires a mid-career professional who can work remotely with minimal direct supervision.
Responsibilities include the following:

• Proactively monitors quality performance of mill and competition at assigned customer/processor locations. Drives continuous improvement in product quality.
• Single point of contact for United States Steel customer/processor.
• Investigates and dispositions rejected material at customer locations; Communicates and contributes to new technical developments for customer and market; Reviews and approves customer specifications and requirements.
• Familiarity with capabilities and limitations of producing mills and outside processors and can communicate this information to customers. Ensures accurate entry of customer requirements into mill orders; Accurately communicates problems to mills, processes and establishes containment; Drives root cause, implements corrective action and provides customer feedback.
• Ensure results are documented in USS Dispomatic/SteelTrack system, following established policies.
• Utilizes knowledge, skills, and influence to facilitate breakthrough performance across the organization. 
• Document results in claim system, following established claim policies.
• Report directed operational, metrics-based benchmarking to identify and share best practices.

REQUIREMENTS:

• Bachelor's Degree in Metallurgy, Material Science, Mechanical or related engineering field or equivalent experience'
• Requires at least 8 years of quality related experience in the automotive industry, with experience in structured problem solving, and proactive quality resolution.
• Desire at least five years of related experience with flat roll products in quality or operating capacity or an equivalent combination of education and experience which includes extensive sheet processing/product knowledge;
• Ability and willingness to travel up to 30% within customer territory, local residence is preferred.

SKILLS/ABILITIES:

• Knowledge of quality tools such as Six Sigma, 8D, 5Y, Shainin Strategies
• Experienced engineer with knowledge of tooling, forming and material quality to be used as a technical resource in customer plant issues;
• Understanding of mill product quality standards, capabilities and limitations
• Familiarity with ASTM and JIS industry standards
• Sheet mill process/product experience preferred
• Excellent communication and problem-solving skills, with a strong focus on continuous improvement, cost avoidance and a sense of urgency.
• Ability to communicate effectively, maintaining a persuasive and credible presentation style at all levels of the organization.
• Experience leading cross-functional teams on projects leveraging PDCA and DMAIC methodologies preferred.
• Ability to work remotely with little direct supervision.

Competency Summary
As an individual contributor, qualified candidates for this role also must demonstrate the ability to champion change and effective communication while contributing to team success. Individual must understand U.S. Steel critical systems, navigate and utilize them effectively. Individual will be well versed in the steel industry and understand what it takes to properly service customers and will be able to generate professional presentations suitable for high level customer/processor use. This individual needs to be comfortable giving presentations to various groups and can handle difficult conversations with customers/processors where emotions could potentially be elevated.
WORK LOCATION: Remote (NW Indiana/Greater Chicago Area)
HOW MANY HOURS A WEEK: 40 hours
TYPICAL WORK SCHEDULE: 8:00 AM - 5:00 PM
TRAVEL EXPECTED: Yes, 30% or more.,

Since 1901, U. S. Steel has been a recognized leader in steel production. Today, as the first North American steel company to have declared a 2050 net-zero greenhouse gas emissions goal, we remain as innovative as ever, leading transformation across our industry while continuing to make products for everyday life - from industries as far ranging as automotive, construction, containers and packaging, appliances, and energy.
Underneath it all is our Culture of Caring, which shows up in our community partnerships, charitable contributions, company-sponsored employee volunteer initiatives, scholarship programs, leadership training, and much more. And of course, it takes shape in a steadfast commitment to safety first in our workplaces and respect for our employees, who are United by Steel.
We are honored to have earned accolades and awards from well-regarded organizations, including the following:

• Ethisphere's World's Most Ethical Companies 2022, '23, '24
• Disability: IN's Best Places to Work for Disability Inclusion 2021, '22, '23, '24
• Human Rights Campaign Foundation's Equality 100 Award 2020, '21, '22, '23-24, '25
• Military Times' Best for Vets: Employers 2023, '24

Conducting business with integrity and with the highest ethical values has underpinned U. S. Steel's success for over 100 years, and it remains critical to our company's success in the future. U. S. Steel is an Equal Opportunity Employer. It is our policy to provide equal employment opportunity (EEO) according to job qualifications without discrimination on the basis of race, color, religion, ancestry, national origin, age, genetics, sexual orientation, sex, gender identity, disability status or status as a protected Veteran or any other legally protected group status. (California residents may visit www.ussteel.com/CANotice regarding collection of personal information and U. S. Steel's privacy practices.)