Ncac Jobs (NOW HIRING)

Job Posting Dates: 05/18/2026 until filled
Job Title: Receptionist-MDT/Children's Building
Reports To: Intervention and Clinical Services Manager
The National Children's Advocacy Center (NCAC) is seeking a full-time Receptionist to join our Intervention and Clinical Team in a blended role, supporting the Madison County Multidisciplinary (MDT) team partners and the families we serve. The Receptionist will ensure smooth day-to-day operations by assisting our MDT members in welcoming visitors to the Team building for much of the day, and in the afternoons, they will shift to the Children's Building to continue greeting and assisting children and families there. This role is best suited for someone who is compassionate and has experience working in a waiting room and with clients from diverse backgrounds who may have experienced trauma or crisis. This is a clerical and administrative opportunity for a detail-oriented and self-disciplined individual who is passionate about supporting the NCAC's mission to champion and strengthen the global response to child abuse.
About the role:
As a member of our team in Huntsville, AL, you will be responsible for handling the front desk and lobby area of the Multidisciplinary Team (MDT) building, which provides adult-oriented child abuse prevention services. You will work collaboratively with the Madison County MDT, including law enforcement agencies, the district attorney's office, and the Department of Human Resources.
You will also work closely with clients, caregivers, and the NCAC's clinical services team, ensuring that children and families are supported and supervised while waiting to receive services in the Children's Building. You will help maintain a sense of order and a calm atmosphere in a busy lobby where individuals may be experiencing a crisis.
A typical day may include:

• Greeting families entering the building and expressing sensitivity to their needs
• Assisting caregivers and other family members as needed
• Checking clients into the building and notifying staff of their arrival
• Interacting with child protection workers and law enforcement
• Supervising visitors, children, and families in the lobby area
• Answering phones and taking accurate messages
• Assisting with scheduling appointments
• Completing intake sheets and providing school/work excuses
• Entering data accurately and efficiently
• Other duties as assigned

You will thrive in this job if you:

• Have excellent interpersonal skills, with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
• Effectively operate a multi-line telephone system
• Possess proficiency in Microsoft Office and Outlook calendars
• Are adaptable and dependable
• Can work with traumatic subject matter, including child abuse and sexual assault
• Maintain the highest confidentiality standards
• Remain calm in stressful situations
• Establish and maintain effective working relationships
• Read, write, and speak English. Fluency in Spanish is a plus.

We are looking for a team member who is aligned with NCAC's Organizational Values:

• We are passionate about making the world a better place.
• We thrive by learning, collaborating, and celebrating.
• We welcome innovative ideas and new perspectives.
• We help each other succeed.

Education and experience requirements for this role include:

• High School Diploma/GED is required
• Minimum of three years of receptionist or related experience in a waiting room environment is required
• Prior experience working in a clerical role within a legal, social service, mental health or pediatric-related field is strongly preferred

Certificates, Licenses, Registrations
Must have a valid driver's license.
Location and Hours
This position will work Monday through Thursday from 8:00 am - 6:00 pm and on Friday from 10:00 am - 2:00 pm (approximately 40 hours per week) onsite at our Huntsville, AL office. Our standard business hours are 9:00 - 5:00, Monday through Friday.
About the NCAC
The NCAC revolutionized the United States' response to child sexual and physical abuse and other forms of child maltreatment. Since its creation in 1985, the NCAC has served as a model for the 1,000+ Children's Advocacy Centers (CACs) now operating or developing in the United States and in more than 34 countries throughout the world. The NCAC's mission is To Champion and Strengthen the Global Response to Child Abuse.
The NCAC is one of the leading organizations in the country providing training and technical assistance for professionals working in the field of child abuse response. We offer a variety of inter- and multidisciplinary trainings and professional development programs. Trainings are offered in-person, virtually, and on-demand through the NCAC Virtual Training Center. NCAC also provides the Child Abuse Library OnlineTM (CALiOTM), which is one of the largest repositories of child maltreatment resources in the world. Our staff trainers are experts in their fields of professional service and stay abreast of current research and trends, making our trainings relevant, ever-evolving, and some of the best in the world.
Perks and Benefits
We hope you're excited by the possibilities that come with working at NCAC! We offer the following benefits to our full-time employees:

• NCAC observes 14 holidays and has a generous leave policy
• Health, Dental, Vision, Cancer, and Life Insurance
• Employee Assistance Program
• 401(k) Retirement Savings Plan

Application and Hiring Process
To apply, follow the ‟Apply Now" button, which will be at the end of this posting. A complete application includes a cover letter, resume, salary requirements, and references. Incomplete applications will not be considered. When you apply via our website, you will receive an automatic email acknowledging that we have received your application. Please, no phone calls or emails regarding the position or application process. All offers are contingent on passing a drug screening and background check, including motor vehicle records. Candidates for jobs requiring driving must have an excellent driving record.