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Nc Pass Jobs in Springfield, IL (NOW HIRING)

UMB Bank

Consumer Services Specialist

Springfield, IL · On-site

$19/hr

... NC-REMOTE MN-REMOTE MI-REMOTE MD-REMOTE MA-REMOTE KS-REMOTE IL-REMOTE IA-REMOTE GA-REMOTE FL-REMOTE ... Demonstrates the ability to learn and pass assessments/training certificates. * Demonstrates ...

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Nc Pass information

What is an NC PASS?

NC PASS refers to the North Carolina Public Access Secure Services program, which provides secure online access to various government services and information. Jobs related to NC PASS typically involve managing, supporting, or developing secure digital systems for North Carolina state agencies. These roles may include IT specialists, security analysts, or customer service representatives who help users access and utilize the platform. The goal is to ensure safe, efficient, and reliable access to public services for North Carolina residents.

What are the key skills and qualifications needed to thrive as an NC PASS coordinator?

To thrive as an NC PASS Coordinator, you need expertise in student assessment procedures, data analysis, and a solid understanding of educational standards, typically supported by a degree in education or a related field. Familiarity with the NC PASS system, student information systems, and assessment software is essential. Strong organizational skills, attention to detail, and clear communication help ensure accurate coordination and reporting. These skills are crucial for maintaining assessment integrity, supporting student achievement, and complying with state education requirements.

What types of teams or departments do NC PASS professionals typically collaborate with, and how does this impact daily workflow?

NC PASS professionals, who work with the North Carolina Pre-Admission Screening and Resident Review (PASRR) system, often collaborate closely with healthcare providers, social workers, mental health specialists, and state agencies. This teamwork ensures that individuals with mental illness or intellectual disabilities are appropriately screened before admission to Medicaid-certified facilities. Daily responsibilities may include coordinating with hospitals, long-term care facilities, and case managers to gather necessary documentation and facilitate timely decision-making. Effective collaboration enhances the efficiency of the screening process and helps ensure compliance with state and federal regulations.

What is the difference between Nc Pass vs Nc Driver?

AspectNc PassNc Driver
Required CredentialsNC Pass certification, CDL licenseNC Driver license, CDL license
Work EnvironmentPassenger transportation, school buses, transitFreight hauling, delivery trucks, commercial driving
Employer & Industry UsagePublic transit agencies, schoolsLogistics companies, freight carriers

While both Nc Pass and Nc Driver involve commercial driving credentials, Nc Pass typically refers to a certification for passenger transport, such as school buses or transit vehicles, whereas Nc Driver is a broader term for commercial drivers involved in freight and delivery services. The key differences lie in the work environment and specific certifications required, making each role suited to different industry sectors.

What job categories do people searching Nc Pass jobs in Springfield, IL look for?

The top searched job categories for Nc Pass jobs in Springfield, IL are:

What cities near Springfield, IL are hiring for Nc Pass jobs?

Cities near Springfield, IL with the most Nc Pass job openings:

Nc Pass jobs near you

Consumer Services Specialist

Springfield, IL • On-site

UMB Bank
Banking and Credit Intermediation • 1 - 5K employees

8.0

Company rating: 8.0 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

71st of 172 rated banks

People enjoy working here

Good employer

Paid breaks

Learn more about UMB Bankexternal

$19/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

Job description

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Full time

R-9319

We are currently hiring for our next call center class that will start Monday, October 26th, 2026 .

The Consumer Services Specialist is responsible for delivering the Unparalleled Customer Experience and build relationships with UMB customers through the handling of inbound service center calls.

How you will spend your time:

  • Interact with customers over the phone by accessing multiple systems in order to answer a variety bank related questions, provide information, resolve problems and cross sell appropriate products.

  • Continue learning and maintaining skills through classroom training, self-paced online learning and the review of regular department communications.

  • Performance will be measured based on call quality, talk time, cross sale success rate and demonstration of target competencies with monthly incentive opportunity.

  • Other duties as assigned.

We’re excited to talk with you if you have:

  • High School Diploma or equivalent

  • Proficient in the English language

  • 1-2 years customer service or similar work experience

  • Knowledge of basic banking products including checking, debit, and credit card accounts

  • Ability to interact with and manage multiple computer systems to access client information.

  • Basic understanding of privacy regulations and the need to authenticate customers prior to discussing account information.

  • Demonstrates the ability to learn and pass assessments/training certificates.

  • Demonstrates pleasant phone and interaction skills with customers.

MUST be able to work during the hours of M-F 7am-8pm and Saturdays 8am-5pm CT.

Target pay: $19/hr

This position was posted on 08/21/2026. The application deadline for this position is 45 days from the posting date unless filled earlier.

Compensation Range:

$33,786 - $49,698

The posted compensation range on this listing represents UMB’s good faith and reasonable estimate based on its budget and what it expects to be the starting pay for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. Please see the description of benefits included with this job posting for additional information.

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?

You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to talentacquisition@umb.com to let us know the nature of your request.

If you are a California resident, please visit our Privacy Notice for California Job Candidates (https://p1.aprimocdn.net/umb/cdbf5f22-8f7a-43b9-bd03-b09f014a39c3/Privacy_Notice_for_California_Candidates_Original_file.pdf) to understand how we collect and use your personal information when you apply for employment with UMB.

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Who we are

We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed.

Learn more about UMB's vision (https://p1.aprimocdn.net/umb/8cf58ce2-e9d6-4621-b60a-b09f01638943/UMB_Tuce_Book_Original_file.pdf)

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