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Nc Fast Help Desk Jobs in Dayton, OH (NOW HIRING)

GavinHeath

Service Desk Analyst

Vandalia, OH · On-site

$19.25 - $26.25/hr

... to help others. Responsibilities: * Provide superior Customer Service and IT Support * Field ... Prioritize and execute multiple initiatives in a collaborative and fast-paced environment

Courtyard by Marriott - Mason, Ohio

Front Desk Agent

Mason, OH · On-site

$13.50 - $17/hr

As a Front Desk & Treat Shop Associate, you'll be the first point of contact for our guests, helping them feel welcomed and cared for while supporting hotel operations. If you thrive in a fast-paced ...

Courtyard by Marriott

Front Desk Agent

Mason, OH

$13.50 - $17/hr

As a Front Desk & Treat Shop Associate, you'll be the first point of contact for our guests, helping them feel welcomed and cared for while supporting hotel operations. If you thrive in a fast-paced ...

Mastech Digital

Deskside Support Analyst

Enon, OH · On-site

$23 - $27/hr

Qualifications: - Prior help desk experience preferred - Can work and resolve most escalated ... a fast-paced environment - Excellent verbal communication skills and the ability to explain ...

InnVite Hospitality

Hotel Front Desk

Sidney, OH · On-site

The ideal candidate thrives in a fast-paced hospitality environment, is available to work any shift ... Help with laundry operations, public area upkeep, or shuttle service as required. * Act as the ...

Innvite Hospitality

Hotel Front Desk

Sidney, OH · On-site

$13.25 - $16.75/hr

The ideal candidate thrives in a fast-paced hospitality environment, is available to work any shift ... Help with laundry operations, public area upkeep, or shuttle service as required. * Act as the ...

DataServ

IT Network Design Engineer

Dayton, OH

... in a fast-paced environment works independently with minimal supervision exhibits strong work ... Experience in help desk support and/or pre-sales network design preferred * Skills: * Experience ...

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Nc Fast Help Desk information

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$36.4K

$81.4K

$121K

How much do nc fast help desk jobs pay per year?

As of May 28, 2026, the average yearly pay for nc fast help desk in Dayton, OH is $81,432.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,100.00 and $97,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk Specialist, and why are they important?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are popular job titles related to Nc Fast Help Desk jobs in Dayton, OH? For Nc Fast Help Desk jobs in Dayton, OH, the most frequently searched job titles are:
What job categories do people searching Nc Fast Help Desk jobs in Dayton, OH look for? The top searched job categories for Nc Fast Help Desk jobs in Dayton, OH are:
What cities near Dayton, OH are hiring for Nc Fast Help Desk jobs? Cities near Dayton, OH with the most Nc Fast Help Desk job openings:
Nc Fast Help Desk jobs near you
Service Desk Analyst

Service Desk Analyst

GavinHeath

Vandalia, OH • On-site

$19.25 - $26.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Service Desk Analyst

GavinHeath is partnering with a client in Dayton, OH looking to add a Service Desk Analyst to their team. The role is a long term contract position. This role will be working 4 x 10 shifts, Thursday - Sunday 5am - 3:30pm or 6am - 4:30pm. The Service Desk Analyst is a member of the Global IT Service Desk Team that supports all employees and contractors in corporate, retail stores, and distribution centers providing day-to-day End User support including warehouse floor, hardware and peripheral, and general service desk assistance.

This role is the first point of contact for users needing assistance. The analyst will respond to incidents and requests reported by users, delivering the highest level of customer service.

Must possess strong interpersonal attributes, a collaborative mindset, good judgment, clear communication skills, and the desire to help others.

Responsibilities:
  • Provide superior Customer Service and IT Support
  • Field tickets, support calls, chats, and emails from users inquiring about software, hardware, connectivity, or similar issues.
  • Follow all established support procedures and participate in the creation of new procedures for the team and end users.
  • Provide accurate, timely, and creative solutions to end-users
  • Escalate more complex problems to higher level support staff.
  • Troubleshoot and provide support of retail and operations systems
Personal Traits:
  • Highly motivated self-starter with a "Sense of Urgency"
  • Prioritize and execute multiple initiatives in a collaborative and fast-paced environment
  • Maintain high level of confidentiality
Customer Service Skills:
  • Empathy for the customer
  • Problem-solving
  • Clear communication
IT Basics Knowledge:
  • PC hardware, software, and peripherals
  • Networking technologies (VPN/VLAN/WIFI)
  • Active Directory
Minimum Experience:
  • 1-3 years of Service Desk experience and Technology Support experience.

GavinHeath is an equal opportunity employer. GavinHeath will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation and gender identity), national origin, disability, age, creed, ancestry, genetic information, or any other status protected under applicable federal, state, or local laws.

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