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Help Desk/Systems Engineer WHO WE ARE Lockheed Martin is a global security and aerospace company that employs approximately 120,000 people worldwide and is principally engaged in the research, design, development, manufacture, integration, and sustainment of advanced technology systems, products, and services. Lockheed Martin (LM) Rotary and Mission Systems (RMS) is looking for engineering professionals to work on the Trusted Security Solutions (TSS) program to engineer Cross-Domain Solution (CDS) products - creating innovative solutions to deliver resilient systems, products, and services to protect our customers' platforms against evolving cyber threats. WHAT WE'RE DOING This position is for a Systems Engineer/Help Desk Engineer on the Radiant Mercury (RM) product within the TSS program.

RM is the US Navy's premierCDS product and LM has been the prime contractor for over 20 years. RM delivers secure CDS to our customers, enabling the controlled transfer of information between different security domains. This role is critical in safeguarding the confidentiality, integrity, and availability of these mission-critical systems.

WHO YOU ARE As an ideal candidate for this position: You will have a strong background on CDS Programs, a willingness to learn new technologies, and be able to support all phases of the CDS lifecycle You are a well-rounded engineer that has experience with hardware, networking, software deployment, and RHEL system administration You collaborate effectively with all program functions and personnel to coordinate various types of tasks You learn necessary skills through hands-on experiences and work well in a team You will occasionally travel to customer sites and be "the face of the program" to the customer; ensuring system deployments and security evaluations go smoothly THE WORK The primary work location is at the Deer Creek Facility (DCF) in Littleton, Colorado with limited ability to work remotely. Responsibilities for the role include: Customer HelpDesk Support Operate the primary helpdesk channel for the TSSRM customer base; respond to incident tickets, service requests, and technical queries Perform rootcause analysis, provide workarounds, and document resolutions in the ticketing system Escalate complex problems to senior technical leads or program management as needed, while maintaining clear communication with the customer Provide Distance Support for all deployed baseline(s), including: phone and email support on a 24-hour, 7-days a week basis Installation Support Lead troubleshooting sessions during onsite and remote installations; coordinate with other engineering disciplines to resolve issues quickly Conduct preinstallation reviews of hardware, software, and network configurations; verify compliance with program requirements Serve as the technical point of contact for the Installation Team; review and validate installation plans, configurations, and integration steps as requested Documentation & Compliance Produce and maintain technical documentation, including installation guides, configuration baselines, and helpdesk SOPs Ensure all classified media and SIPRNetbased documents are handled per security policies Contribute to postinstallation reviews and lessonslearned reports WHY JOIN US Our flexible schedules, competitive pay, and focus on work/life balance enable you to live a healthy, fulfilling life at and outside of work Lockheed Martin offers a comprehensive benefits package including medical, dental, vision, 401(k), and paid time off Check out our beautiful facility online, search 'Lockheed Martin Deer Creek Facility in Littleton CO' Basic Qualifications Bachelor's degree from an accredited college with 5+ years of professional experience in a related discipline, a Master's degree in a related discipline; or equivalent experience/combined education Proven background delivering technical helpdesk support (ticketing systems, incident management). Strong analytical and problem-solving skills with attention to detail; Quick thinker, fast learner/Proactive, problem solver, creative, critical thinking skills.

Ability to learn necessary skills through hands on experiences Proven experience using Red Hat Enterprise Linux Excellent verbal and written communication skills with demonstrated stakeholder management experience Ability to work collaboratively within a team and build consensus among stakeholders Ability to obtain a Top Secret clearance Desired Skills Prior work on the Radiant Mercury (RM) program or similar classified communications platforms Direct experience supporting installation teams in field environments. Familiarity with DoD customers Understanding of the systems engineering lifecycle, including principles, processes, and methodologies Basic networking knowledge Pay Information Full-Time Salary Range: $118000.00 - $219100.00 At Lockheed Martin, we know mission success starts with taking care of our people. Our Total Rewards program is designed to attract top talent, support your well-being, and help you grow-both professionally and personally

The salary range for this position is as listed on the requisition. Please note that the salary information listed is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market(work location) and business considerations when extending an offer.

Benefits offered: Medical, Dental, Vision, Flexible work arrangements and schedules (e.g., 4x10), 401(k) match, Paid time off, Holidays, Parental Leave, EAP, Flexible Spending Accounts, Education Assistance, Life Insurance, Short-Term Disability, and Long-Term Disability. Annual short-term and/or long-term incentive compensation programs may be offered depending on the position. Payments under these annual programs are not guaranteed and can vary from year to year and are tied to a range of performance metrics

For (Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.