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Navy Manager Jobs (NOW HIRING)

E Logic

Help Desk Manager

Washington, DC · On-site

$50K/yr

E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology ...

E Logic

Program Manager (PgM)

Washington, DC · On-site

E-Logic is seeking a highly qualified, senior Program Manager (PgM) to lead multi-disciplinary technical teams in supporting the Deputy Under Secretary of the Navy (Management) - Information ...

E Logic

Database Administrator

Washington, DC · On-site

$90K/yr

E-logic is seeking a Database Administrator (DBA) to support a critical Department of the Navy (DON) task order within the Deputy Under Secretary of the Navy (Management) - Information Technology ...

E Logic

Cybersecurity Lead

Washington, DC · On-site

$125K/yr

E-Logic is accepting applications for a seasoned Cybersecurity Lead to oversee, design, and safeguard to Deputy Under Secretary of the Navy (Management) - Information Technology Division - DUSN (M ...

GHD Group

Program Manager - US Navy

Chantilly, VA · On-site

$183K - $250K/yr

S. Navy across the Eastern United States, we are seeking an accomplished Program Manager - US Navy Eastern US to join our growing team. In this strategic leadership role, you will partner closely ...

GHD

Program Manager - US Navy

Chantilly, VA · Hybrid

$183K - $250K/yr

S. Navy across the Eastern United States, we are seeking an accomplished Program Manager - US Navy Eastern US to join our growing team. In this strategic leadership role, you will partner closely ...

Soliel LLC

Capture Manager - Navy

Soliel is seeking a high-energy Capture Manager to spearhead our growth within the Department of the Navy (DoN). You will lead the identification, qualification, and capture of new business ...

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How much do navy manager jobs pay per year?

As of Jul 8, 2026, the average yearly pay for navy manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.
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Help Desk Manager

Help Desk Manager

E Logic

Washington, DC • On-site

$50K/yr

Full-time

Re-posted 12 days ago

Job description

E-logic is seeking a Help Desk Manager to lead an onsite IT customer service team supporting over 4,000 users across the the Deputy Under Secretary of the Navy (Management) - Information Technology Division - DUSN (M) ITD. You will oversee daily operations, manage technical staff, ensure compliance with ITIL frameworks, and drive the team to meet strict government service level agreements. The locations will be within the National Capital Region (NCR).


Key Responsibilities:


  • Supervise daily help desk operations and technical staff to meet key performance indicators (e.g., 90% First-Call Resolution, 4-hour standard resolution time, 95%+ Customer Satisfaction).
  • Oversee existing help desk tools (Crow Canyon) and help lead the team's operational migration to ServiceNow.
  • Align all IT support processes, ticket logging, and metrics reporting with ITIL v4 standards.
  • Compile technical performance data for Monthly and Quarterly Status Reports (MSR/QSR).
  • Interact professionally with senior military and civilian leadership to resolve escalated high-priority issues.

Qualifications:


  • At least 5 years of proven experience in IT support environments, with demonstrated leadership or supervisory experience.
  • Must hold a current ITIL v4 certification.
  • Excellent team leadership, metric tracking, and professional communication skills.



Important Notice:


This role is part of a proposal for the Deputy Under Secretary of the Navy (Management) - Information Technology Division - DUSN (M) ITD. Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.