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About the role

Gap Inc’s Global Technology Services (GTS) organization provides technology strategy and delivery for every function in the company. Within GTS, Product Journey is the Product Management team that partners with supply chain and operations functions to turn business needs into technology outcomes.This Sr. Manager role is one of two dedicated GTS Product Management partners for Gap Inc’s Distribution Center and Fulfillment Center operations, two domains that sit at the physical heart of the company’s supply chain and directly impact customer experience across 2,500+ stores and growing e-commerce channels. You’ll work closely with your peer Sr. Manager to coordinate across the DC/Fulfillment portfolio, share context, and avoid duplication.The technology roadmap for these domains is established and ready for execution focus. You’ll be stepping into an environment with existing stakeholder relationships and a defined direction, your job is to accelerate delivery, deepen partnerships, and drive measurable outcomes. Automation and AI are significant themes: robotics, intelligent labor management, and warehouse automation are active areas of investment.You’ll report to the Director of Product Management, Transportation & DC/Fulfillment and lead contractors and offshore delivery teams to execute the roadmap. Success looks like DC and fulfillment leaders pulling you into decisions because you’ve become an indispensable technology partner.

What you'll do

Drive Delivery Execution

• Own delivery outcomes for technology initiatives across DC and Fulfillment domains, partnering with engineering, architecture, and offshore delivery teams.
• Hold delivery partners accountable to business results, not just project completion, track impact on operational KPIs like throughput, labor efficiency, and order accuracy.
• Manage and coordinate contractors and offshore delivery teams, ensuring alignment on priorities, quality, and pace.
• Maintain and refine the established technology roadmap, sequencing initiatives to maximize value and minimize operational disruption.

Build and Deepen Business Partnerships

• Develop trusted, working relationships with leaders in Distribution Center and Fulfillment Center operations, as well as GTS engineering and architecture teams.
• Represent the portfolio in stakeholder meetings, planning sessions, and cross-functional forums as the operational PM lead for these domains.
• Translate operational needs into technology requirements and translate technology trade-offs back to business leaders in terms they can act on.
• Establish GTS product management as a valued, embedded partner in organizations that are operationally fast-moving and results-oriented.

Evaluate and Advance Automation & AI

• Assess and prioritize automation and AI opportunities across warehouse management, labor management, robotics, and fulfillment workflows.
• Work with Manhattan Associates platforms and warehouse automation systems to identify integration, optimization, and modernization opportunities.
• Evaluate where emerging capabilities create genuine operational value and where they’re premature given the current technology foundation.
• Partner with Gap Inc’s Office of AI and architecture teams on initiatives with automation components.

Manage and Evolve the Technology Portfolio

• Maintain visibility across a dual-WMS environment, a legacy Retail WMS supporting store replenishment and a Manhattan Associates WMS supporting online fulfillment, along with LMS, robotics/automation platforms, and related systems.
• Support the path toward WMS consolidation: understand the current-state complexity, manage technology decisions that don’t create further lock-in, and lay the groundwork for eventual platform replacement on the roadmap.
• Identify cross-domain opportunities where investments in DC or fulfillment technology can create broader supply chain value.
• Build business cases for new investments, using data and operational context to prioritize effectively.

Who you are

Execution-Oriented Delivery Leader
You thrive in environments with an established roadmap and a mandate to deliver. You know how to hold delivery partners, internal teams, contractors, offshore, accountable to business outcomes without micromanaging. You track the right metrics and escalate early when things drift.

Business Relationship Builder

• You’ve built GTS/IT partnerships with operational business organizations that run fast and measure everything. You earn trust by understanding the business before proposing solutions. You’re comfortable in a DC or fulfillment environment where the language is throughput, labor efficiency, and uptime, not product backlogs. You have strong communication skills and can articulate technology trade-offs to both operational and executive audiences.

Enterprise Domain Depth

• 5 + years in enterprise product management or business analysis, with meaningful experience in DC, fulfillment, or supply chain operations. You understand warehouse workflows well enough to ask the right questions and challenge assumptions. Experience with agile product development and large-scale enterprise platforms is required.

Offshore Delivery Experience

• You’ve coordinated with offshore or nearshore delivery teams and know how to structure work, manage handoffs, and maintain quality across time zones. You don’t need to be in the same room to keep delivery on track.

Automation & AI Fluency

• You understand warehouse automation and robotics at a conceptual and practical level, enough to evaluate vendor claims, challenge integration assumptions, and spot where AI or automation creates real versus superficial value. You also use LLMs and AI tools as daily working accelerators for analysis, communication, and synthesis.

Operational Tempo

• Two active domains, concurrent delivery streams, active stakeholder management. You self-prioritize, communicate trade-offs clearly, and stay effective without waiting for perfect clarity.

STRONGLY PREFERRED

• Direct experience in DC, fulfillment center, or supply chain operations technology.
• Retail or CPG industry background, ideally in a multi-site enterprise environment.
• Experience managing offshore or nearshore delivery models.
• Hands-on experience with Manhattan Associates WMS or comparable warehouse management platforms (online/e-commerce fulfillment context preferred).
• Familiarity with legacy or on-premise Retail WMS environments and the complexity of managing platform transitions or replacements.
• Familiarity with robotics or warehouse automation deployments (Boston Dynamics or similar).
• Experience with Labor Management Systems (LMS) and workforce optimization technology.