Navigator Jobs in Tacoma, WA (NOW HIRING)

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Position Summary
The role of the Community Resource Navigator is to provide information and assistance to individuals
seeking health coverage, health care and other local resources that aid them in maintaining a healthy life
style. They help in educating eligible individuals on how to navigate health insurance options, public
programs, and Sea Mar services and assist with the application processes. They aid newly assigned and
high risk patients in scheduling their initial appointment for medical, dental and care management
services. They provide case management and or participate in intervention strategies that remove
barriers that may result in appointment no shows. This service is provided at both Sea Mar service
locations or through home visits as necessary. They are responsible for meeting and maintaining all
Washington State and Sea Mar testing and certification requirements related to their duties.
Duties and Responsibilities
As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on
the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances
self-worth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered,
culturally-aware services.
Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an
excellent client experience by:
Understanding and empathizing with client needs
Surpassing client expectations
Demonstrating a high level of integrity
Exhibiting compassion and commitment
Advocating for social justice
Taking pride in individual work as well as that of the team
Continually learning to stay current with industry standards, best practices and technology
As a Sea Mar employee, the individual in this position commits to adherence to these values to their
utmost ability and endeavors to strengthen and embody this mission daily.
Job Description
ESSENTIAL DUTIES and RESPONSIBILITIES
The successful applicant will:
Pro-actively aid in increasing public awareness regarding health coverage enrollment
opportunities by planning and conducting outreach activities within the community, participating
at both Sea Mar sponsored and non-Sea Mar sponsored events.
Assist in the development and distribution of informational/promotional materials, and
establishes and maintains referral relationships with local organizations, agencies, institutions and
businesses as directed by the Managed Care Department.
They will routinely work uninsured lists from Sea Mar dental, behavioral health, and ancillary
service sites to advance enrollment of eligible individuals onto health coverage and inform non
eligible individuals about health care options.
Assist consumers with online public health coverage and program applications, provide the
necessary information for consumer to navigate health plan options and make well informed
decisions.
Serve as a service navigator for consumers wishing to establish Sea Mar as their medical home,
by providing information regarding services available, and consumer rights and responsibilities.
Be responsible for assisting high risk patients in scheduling a care manager appointment and
facilitate processes to ensure they've established care. In using a case management model
incorporating home visits if necessary to assist patients who fail to keep their initial medical visit
by removing impediments by identifying and linking them to necessary resources.
Be responsible for maintaining daily activity records, submitting progress reports in a timely
manner, and assist in identifying areas for quality improvement and efficiency to the Managed
Care Department.
Assists in identifying, monitoring and tracking uninsured individuals and advocating on their
behalf regarding barriers to coverage and or access of health care services.
Performs all duties in a professional manner, participates at all mandatory state and corporate
trainings and meet all competency testing requirements, on health coverage policy changes
impacting consumers and or processes.
Perform any and all other duties as may be assigned while adhering to all corporate and
departmental policies and procedures.
CONDITIONS OF EMPLOYMENT
The successful applicant:
Must sign an oath of permanent confidentiality covering all organizational, customer and patient
related information.
Will undergo a criminal background check from the Washington State Patrol.
Will sign and date the job description to affirm the validity of the information herein, and to
signify compliance with the conditions of employment.
Travel is required, must have a vehicle and a valid Washington State driver's license.
Must be able to work weekends and evening hours.
Proficient in navigating the internet and Microsoft Office programs.
Qualifications
To perform this job successfully, the applicant must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
Applicant must have excellent customer service skills.
They must possess good organizational and time-management skills, demonstrate good
judgment, excellent problem-solving abilities and maintain a professional demeanor at all times.
The applicant must be proficient at public speaking, spelling, grammar, written communication
and the ability to read, interpret, complex documents, reports and data.
They must be proficient in Microsoft Office programs.
They must be bi lingual, fluent in English and a second language Spanish preferred, with the
ability to read and write proficiently in both.
Legible handwriting required.
This person must be of good character and maintain confidentiality.
They need to be self-motivated and have an excellent work ethic, including the ability to work
both as part of a team and independently.
They must be able to work evenings and weekends as needed.
They will be responsible for their specific county assigned but may be required to travel to assist
other managed care personal in other counties.
LANGUAGE SKILLS
Bilingual skills are required.
Must be able to communicate effectively with patients and staff in English, Spanish, or Russian,
both orally and written.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide.
REASONING ABILITY
The ability to solve practical problems and a variety of situations where only limited
standardization exists is required.
The applicant must be able to interpret a variety of instructions furnished in written, oral,
diagram or schedule form.
Education, Certificates, Licenses, Registrations, and Medical Screening
EDUCATION and/or EXPERIENCE
Either an AA or BA in Social Services or Business Administration with at least 2 years of
customer service experience is required, preferably in a health care environment. Additional
work experience may be substituted for some education.
Marketing and selling experience considered a plus.
CERTIFICATES, LICENSES, REGISTRATIONS
The applicant must have an initial TB test at hire and an annual retest.
This position must obtain Basic Life Support (BLS) CPR within 90 days of hire date and is
required to maintain current BLS CPR throughout employment.
Applicants must receive a satisfactory background check from the Washington State Patrol and
must maintain a valid Washington Driver's license, and automobile with liability insurance
coverage if hired.
Must pass all state required tests and obtain and retain certification by the state related to their
position.
Additional Requirements
The applicant must have an initial TB test at hire and an annual retest.
Pre-hire and annual employee health screening required
Annual influenza vaccine required. Only exception is for employees with a medical or religious
exemption approved by Administration. Employees with an approved medical or religious
exemption must wear a mask at all time during the flu season.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. The employee may be required to share
work space with other employees. Adequate lighting and equipment are available to the employee. Use
of ergonomic office furniture will be used when available and appropriate.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. While performing the duties of this job, the
employee is required to sit for extended periods of time, talk and hear. The employee is required to
stand, use hands to fingers, handle or feel and reach with hands and arms. The employee must be able to
lift/move up to 50 pounds. The employee is occasionally required to climb or balance and stoop, kneel,
crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color
vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions

What We Offer:

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it's a fulfilling career with opportunity for advancement. The fringe benefits surpass most companies. For example, Full-time employees working 30 hours or more, receive an excellent benefit package of:

• Medical
• Dental
• Vision
• Prescription coverage
• Life Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Paid-time-off starting at 24 days per year + 10 paid Holidays.
• We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.

Sea Mar is an equal opportunity employer.

Please visit our website to learn more about us at www.seamar.org. You may also apply thru our Career page at this link.