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VECRA Inc

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... identity, national origin, protected veteran status, or disability. VECRA maintains a drug-free ...

McCall Staffing Services

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Customer Service - Call Center - OnSite

San Francisco, CA · On-site

$23 - $25/hr

... service, administrative, call center, or operations support experience preferred -- insurance conversations can be emotionally charged, and steady, empathetic communication goes a long way Company ...

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How much do national service call centre jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for national service call centre in the United States is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a National Service Call Centre?

A National Service Call Centre is a centralized facility where customer service representatives handle inquiries, complaints, and requests related to products or services on a national scale. These call centres typically manage large volumes of phone calls, emails, or online chats from customers across the country. They are designed to provide efficient customer support, technical assistance, and issue resolution, often operating 24/7. National Service Call Centres play a crucial role in improving customer satisfaction and streamlining communication between a company and its clients.

What are the key skills and qualifications needed to thrive as a National Service Call Centre agent?

To thrive as a National Service Call Centre Agent, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes specific industry certifications are often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help agents deliver exceptional service and resolve issues efficiently. These skills are vital for ensuring customer satisfaction, maintaining service quality, and supporting the organization's reputation.

What are the main challenges faced by agents working in a National Service Call Centre, and how can they be managed effectively?

Agents in a National Service Call Centre often handle a high volume of diverse inquiries, which can be challenging due to the fast-paced environment and the need to quickly resolve complex issues. Managing stress, maintaining clear communication, and efficiently utilizing call centre technology are key to success. Regular training sessions, supportive team leadership, and a collaborative work culture help agents stay updated and motivated. Many centres also offer opportunities for career advancement into supervisory or specialized roles for those who excel.

Can I get a national service call centre job with no experience?

A national service call centre job often requires good communication skills and basic computer knowledge; prior experience is not always necessary. Many entry-level positions provide on-the-job training, making them accessible to candidates without previous call centre experience. Having a high school diploma or equivalent can also be beneficial for application eligibility.

Do national service call centre jobs still exist?

Yes, national service call centre jobs still exist and are common in customer support and government service sectors. These roles typically involve handling inquiries via phone or online, often requiring communication skills and familiarity with call centre software. Employment opportunities can vary based on government programs and organizational needs.

How can I become a national service call centre agent?

To become a national service call centre agent, candidates typically need a high school diploma or equivalent, strong communication skills, and experience with customer service or call centre software. Some positions may require familiarity with specific tools or certifications in customer service. Applying through job postings and demonstrating good interpersonal skills are key steps in the hiring process.

Is a national service call centre a good career?

A career at a national service call centre offers opportunities in customer service, communication, and problem-solving. It often involves shift work, requires strong interpersonal skills, and can provide entry-level employment with potential for advancement within the industry.

What cities are hiring for National Service Call Centre jobs?

Cities with the most National Service Call Centre job openings:

What states have the most National Service Call Centre jobs?

States with the most job openings for National Service Call Centre jobs include:

What are popular job titles related to National Service Call Centre jobs?

For National Service Call Centre jobs, the most frequently searched job titles are:

National Service Call Centre jobs near you

Customer Service Call Center Agent

Lanham, MD • On-site

VECRA Inc
Business Management Consulting • 1 - 10 employees
Learn more about VECRA Incexternal

$18.50/hr

Other

Medical, Dental, PTO

Re-posted 23 days ago

Job description

Job Title: Call Center Agent (Full-Time, Remote)
Location: Remote

Company Overview
VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority business enterprise (SDVOSB, WOSB, MBE) consulting firm. We specialize in helping clients drive growth, transform businesses, and innovate through proven methodologies. VECRA's experience spans innovative software applications, reporting systems, program management, facilities, and supply chain management. Our services are always:

  • Vigilant Efficient Collaborative Responsive Accurate (VECRA)

Job Description
VECRA is seeking remote Call Center Agents to provide support for the Maryland Health Benefits Exchange. Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 inbound calls per day (with higher call volume during open enrollment). This position requires 7 weeks of paid training. Agents must provide their own computer/laptop (Chromebooks and iPads are not permitted) and headset.

Key Responsibilities

  • Answer inbound calls from consumers, prospective enrollees, and those acting on their behalf, providing information on policies, procedures, and privacy protocols.
  • Track and document all inquiries using the designated systems.
  • Complete tasks according to established guidelines and quality assurance metrics.
  • Assist consumers with changes to their applications and reset passwords for self-service.
  • Check application status and verify coverage effectiveness.
  • Escalate calls or issues to appropriate staff when needed.
  • Facilitate translation services for non-English speaking callers.
  • Attend training and meetings to maintain up-to-date knowledge of all programs and systems.

Qualifications & Required Skills

  • Must be a Maryland Resident.
  • 3+ years of call center experience.
  • Experience with high inbound call volumes and meeting/exceeding performance metrics.
  • Fast learner with the ability to work independently.
  • Strong multitasking and computer skills.
  • Excellent listening skills with the ability to understand, not just respond.
  • Punctual and self-reliant.

Education

  • High School Diploma or GED required.

Other Details

  • Work Hours: 8:00 AM - 6:00 PM (Assigned 8-hour shift within this timeframe)
  • Salary: $18.50/hour
  • Location: Remote
  • Travel: No

Benefits
VECRA offers a competitive benefits package for full-time employees, including:

  • Paid holidays
  • Paid time off
  • Medical and dental coverage

Equal Opportunity Employer
VECRA, Inc. is an Equal Opportunity and Affirmative Action employer. We are committed to administering all employment actions based on merit and free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. VECRA maintains a drug-free workplace and conducts pre-employment substance abuse testing and background checks, where permitted by law.

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