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INDIANA MEMORIAL UNION (BA-IMAU-IUBLA)
Department Information
The Office of Student Life is focused on building a strong foundation to ensure every student's Indiana University experience is positive, safe, healthy, and meaningful. The Office of Student Life staff and multiple departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission.
Indiana Memorial Union (IMU) Bowling and Billiards is proud to be a department within the Office of Student Life, committed to promoting learning and respect in all programs, interactions, and partnerships. We commit to creating and maintaining an environment where all people are respected, valued, and affirmed so that they may know they matter and belong at Indiana University.
Job Summary
Counter Control Operators work as a team to provide a top tier experience to all customers and visitors of IMU Bowling and Billiards guests with prompt, efficient, courteous service, and ensure that maximum utilization of lanes and equipment is realized through efficient control of the flow of guests.
Department-Specific Responsibilities

• Performs frontline customer service in person and over the phone.
• Runs a Point of Sales system, handling cash and credit card transactions.
• Uses GLORY system to receive and deposit cash.
• Monitors lanes, billiards hall and table tennis area for proper customer usage.
• Interfaces with and repairs minor jams of the Brunswick A2 pinsetter.
• Works as part of a team to accomplish short- and long-term goals.
• Does basic cleaning of associated with maintaining the center and equipment.
• Operate facility audio and video equipment.
• Track pinsetter trouble stops using Forms.
• Ensures customers receive prompt, efficient, courteous service.
• Handles complaints, using judgment as to which ones to refer to management.
• Utilizes proper cash handling techniques, per University procedures and in accordance with Trustwave training.
• Closes and opens center upon direction of management.

Qualifications
EDUCATION
Required

• Currently enrolled as a student at Indiana University Bloomington

WORK EXPERIENCE
Preferred

• Customer Service

SKILLS
Required

• Excellent customer service and communication skills
• Excellent planning and organizational skills
• Ability to work as part of a team in a dynamic environment
• Flexibility with work schedule

Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this position must be able to lift 25 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.
Additional Information
This position is work-study preferred
The Office of Student Life is committed to building students build career readiness and workforce skills. Student employment offers practical experience to apply learning, build real-world skills, and develop competencies valued by employers. Each role supports National Association of Colleges and Employers (NACE) Career Competencies , with emphasis on those most relevant to the position:

• Career and Self-Development
• Communication
• Critical Thinking
• Leadership
• Professionalism
• Teamwork
• Technology

These are transferable workforce skills you can add to your resume and use in any career path.
Work Location
Bloomington, Indiana
This is an in-person position
Advertised Salary
$12.50 per hour
Work Hours
10 - 20 hours per week, flexible based on availability
Shifts are available Monday through Thursday, 10:00 am - 5:00 pm
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure .
Job Classification
Career Level: Part Time Employee
FLSA: Nonexempt
Job Function: Part Time Employee
Job Family: Part Time Student Employee
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.
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Telephone: 812-856-1234
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