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Position Title: Field Service Engineer Level I-II
Reports to: Head of Service Operations-Americas
Location: Flint, Michigan
Type: FTE
Position Summary:
We are seeking a highly skilled and motivated Field Service Engineer to join our expanding field service team. In this role, as Leo Cancer Care brings our machines to market, you will initially provide on-site evaluation, maintenance, and repair services for our Upright CT and Patient Positioning devices, as well as other products. You will work closely with our customers to ensure optimal performance and reliability of their equipment, while also identifying opportunities for product improvements and service enhancements. The ideal candidate will reside within a 75-mile radius of Flint, Michigan, and be willing to travel up to 40% of the time.
Key responsibilities:
• Advanced, total system-level troubleshooting, installation, maintenance, and service repair needs on all Leo Cancer Care products.
• Interface with key customer contacts on equipment issues. Act to ensure satisfaction with primary customers. Maintain effective communication with customers to ensure timely resolution and proper follow-up, ultimately leading to customer satisfaction.
• Keeping up to date on administrative responsibilities, such as promptly maintaining customer service reports and internal service records.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Identify Sales opportunities, communicate to the sales team, and assist in the growth and direction of business in his/her geographic area.
• Working as a local team member to provide efficient and cost-effective service delivery to all accounts within the assigned area.
• Responsible for Warranty and Service Agreement cost control.
• Administration: Responsibly completes all administration tasks on time. Ensures timely completion of Field Change Orders (FCOs) and Planned Maintenance (PM) inspections documentation for assigned accounts.
Relevant Knowledge and Skill requirements:
• Degree or equivalent in an engineering discipline (Electronics, Mechatronics, Software, etc.) preferred, Associate's degree, technical/vocational training, military experience with electronics, or relevant domain experience
• A strong understanding of a service operation
• Good external customer-facing skills
• Proven experience maintaining complex electro-mechanical systems.
• Experience with medical devices such as linear accelerators, MRI, CT, or similar modalities is an advantage.
• An effective team player, able to use expert knowledge to influence and guide the business.
• Excellent communication skills, both written and spoken
• Excellent trouble-shooting skills - adaptability
• Willing to work normal and non-normal hours as required to support customers.
• Comfortable working collaboratively and autonomously as required.
• Good working knowledge of MS Office applications - Word, Excel, PowerPoint
• Experience of working with Salesforce is beneficial.
• A valid driving license is required.
• Must reside within 1 hour of a major airport with the ability for international connections.
About Leo Cancer Care
We are seeking an enthusiastic individual to join our passionate team in its mission to revolutionize cancer treatment. You can be part of a world-class team, developing tomorrow's treatments.
Leo Cancer Care is helping make changes in Radiation Therapy by shifting to upright patient positioning, imaging and treatment. We do what we do to find a better way - a better way to treat cancer and create a paradigm shift in radiation therapy that benefits all. We will do this by improving the accessibility and medicine in cancer care globally, making cancer treatment a more human experience for all.
Ways of working
We foster a fast-paced, collaborative environment where every team member is empowered to contribute meaningfully and make a tangible impact early on. We are an equal opportunity employer and value diversity at all levels of the organization. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Leo Cancer Care is an equal opportunity employer.