Noc Support Engineer Jobs (NOW HIRING)

Job Title: NOC Engineer Tier 3

Place of Performance: Springfield, VA

Experience Level: 7+ years of experience

About JFL Consulting:

With more than 20 years of securing some of the U.S. Department of Defense and the Intelligence Community’s most critical networks, JFL Consulting, LLC provides advanced network security solutions to a range of US Government and US commercial clients.

Our cybersecurity operators are experts at assessing and defending mission-critical data and the networks that facilitate their operation. We are focused on delivering advanced products and industry best practices that meet each customer’s unique requirements. Visit www.jflconsulting.com

What We Offer:

• Salary: $140k- $180k
• 100% employer-paid medical, dental, and vision premiums for employees and dependents
• Flexible Spending Accounts (healthcare, dependent care, and commuter)
• Life insurance, short-term disability and long-term disability
• 401(k) with immediate vesting of company contribution
• Generous PTO policy (15 vacation, 5 sick, 2 personal days, 11 holidays)
• We support your growth through certification reimbursement, dedicated professional development funding, and company-provided access to online learning platforms

Job Overview:

We're looking for a NOC Engineer Tier 3, a senior engineering authority for the network operations function. This role handles the most complex network issues, owns the network architecture documentation, and provides Tier 3 escalation for all NOC Tier 2 and 1 issues. Tier 3 engineers are activated for all Priority 1 network events and serve on the on-call rotation for off-hours incidents requiring senior NOC engineering judgment.

Key Responsibilities:

• Provide Tier 3 escalation and resolution for the most complex network faults and outages
• Manage and maintain network architecture documentation and topology diagrams
• Lead the technical response for Priority 1 network events
• Review and approve complex network changes prior to implementation
• Drive root cause analysis for all Priority 1 and recurring network incidents
• Identify network architecture improvements and present recommendations and briefings
• Support the Tier 4 Network Architect on design projects and infrastructure upgrades
• Mentor NOC Tier 2 and 1 analysts through complex troubleshooting scenarios
• Serve on-call rotation for off-hours network issue escalations
• Maintain firewall policy, routing policy, and network security configuration
• Contribute to playbook improvements by recommending and drafting updates
• Manage and own the NOC Event log for all events during the shifts
• Participate briefings and training sessions

Required Qualifications

• 7+ years of enterprise network engineering experience
• Bachelor's degree in Cyber Security, Information Technology, Computer Science, Information Security, or related field. In lieu of degree, four additional years of experience in a NOC, SOC, IT security, or network engineering role
• One of the following certifications, equivalent or better: CCNA or CCNP
• Expert-level proficiency in enterprise routing, switching, and security
• Experience with large-scale network architecture and design
• Experience with SD-WAN platforms
• Experience with network automation such as Ansible, Python, or equivalent
• Ability to work shifts including nights, weekends, and holidays on rotating shift schedule

Preferred Qualifications

• Active Secret clearance preferred but not required
• Experience with zero-trust network architecture
• Experience with classified network environments (SIPRNet, NIPRNet)

JFL Consulting, LLC is an Equal Opportunity Employer.

We do not discriminate against any applicant for employment on any legally recognized basis including, but not limited to: race, religion or creed, color, national origin, sex, age, disability, marital status, sexual orientation, genetic information, veteran status, status with regard to public assistance or any other protected class under federal, state or local statute. It is also the policy of JFL Consulting, LLC to provide reasonable accommodations for qualified individuals with disabilities.