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Sales & Client Experience Coordinator

Chicago, IL - Hybrid · Full Time, Non-Exempt · Reports to Senior Account Executive in Chicago, IL · This is a primarily in-office position out of Nuage Design’s Chicago based warehouse location. Standard expectation is 4 in-office days and 1 remote day per week.

A B O U T N U A G E

For over two decades, Nuage Designs has set the standard for couture linens and luxury event rentals — trusted by the world’s top event planners, Fortune 500 companies, and luxury hotels to make moments extraordinary.

Founded in Miami’s Wynwood district in 2004, we’ve grown into a team of over 140 across Miami, New York, and Chicago — and we’re just getting started. Now entering our most ambitious chapter yet, we’re doubling down on people who care deeply about quality, design, and the art of the unforgettable.

We’re looking for exceptional people who are energized by growth, inspired by craft, and ready to help shape a company at an inflection point. If that sounds like you, we’d love to hear from you.

T H E R O L E

This position provides broad administrative support to Sales Team members in Nuage Designs' Midwest and Western territories. Key responsibilities for this role include managing new account intake, maintaining accurate client data in Intellievent, and fielding general inquiries across phone, email, and web. The role oversees the input of non-revenue generating orders, cross-checks inventory availability, coordinates with Production as needed, and processes daily balance reports and client invoicing. Additionally, this position is responsible for managing showroom merchandising and upkeep, as well as occasional client appointments to ensure a polished, on-brand experience at the Chicago-based Showroom.

L O C A T I O N

• This is a primarily in-office position out of Nuage Design’s Chicago based warehouse and showroom location. Standard expectation is 4 in-office days and 1 remote day per week.

• Field Engagement: While this role is primarily office based, candidates should be comfortable attending occasional networking events, client meetings, and industry-related educational opportunities within their local market. Participation in these activities supports relationship-building within the event community and strengthens overall brand presence.

K E Y R E S P O N S I B I L I T I E S

A C C O U N T & O R D E R A D M I N I S T R A T I O N

• Input new Trade Account applications into IE, notifying the associated Account Executive that the account is established and ready for outreach

• Answer general inquiries as submitted through our website contact form or to our general inquiry inbox, as well as assisting with phone calls - directing clients to the appropriate Account Executive or other department

• Review Design Trunk orders submitted via the website and ensure proper client data management by entering new client information into Intellievent (IE) and updating existing client profiles to reflect Design Trunk ownership, supporting future collection launches and outreach efforts.

• Input (and occasionally, revise) non-revenue generating orders on behalf of the Sales Team. This includes orders for samples, swatches, photoshoots, hospitality/donations, and more.

• Cross-check product availability for future event dates to ensure goods are available prior to sampling or fulfillment.

• Submit Inventory Addition Requests (IARs) to Production when required based on product availability findings.

• Notify the Account Executive upon order completion, relaying any pertinent information regarding availability or product assortment so the order can be submitted to the client.

R E P O R T I N G & F O L L O W - U P

• Run a daily Balance Report and process Balances Due for all orders with a current Final Date for Changes, sending receipt & proof of paid invoice to the client contact on file.

• Run a weekly Tentative Order Aging Report to identify quotes generated more than 30 days prior, conducting follow-ups on dormant orders to move the closing process forward.

S H O W R O O M M A N A G E M E N T

• Collaborate with Product Development & Marketing teams to manage showroom merchandising, implementing periodic updates to ensure product displays effectively showcase current collections and key offerings.

• Maintains overall showroom appearance, organization, and cleanliness to create a polished and welcoming environment

• Coordinates showroom readiness in advance of client appointments, including reordering/restocking client supplies such as beverages and other hospitality items as needed

• Hosts showroom appointments for retail clients by providing guidance and ensuring a professional, on-brand presentation of rental inventory

Q U A L I F I C A T I O N S & E X P E R I E N C E

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

L A N G U A G E A B I L I T Y

• Ability to read, analyze, and interpret business documents.

• Strong communication skills, both written and verbal.

• Bilingual in English and Spanish is a plus.

M A T H A B I L I T Y

• Ability to calculate figures such as discounts, percentages, and proportions.

R E A S O N I N G A B I L I T Y

• Strong organizational skills

• Versatile problem solver

• Exceptional critical thinking skills

• Superior attention to detail

C O M P U T E R S K I L L S

• Proficiency in IntelliEvent software

• Proficiency in Microsoft Office, particularly Excel and Word

• Experience with CRM systems and order management software

• Familiarity with Stripe credit card processing system

• Ability to learn and quickly develop proficiency in new systems is expected

E D U C A T I O N & E X P E R I E N C E

• Bachelor’s Degree from four year college or university desired

• Experience in the Event or Hospitality Industry in one of the following functions highly desired: Sales, Coordination, Administration / Admin Assistant

• Experience in a retail, showroom, or merchandising environment is a plus

K N O W L E D G E , S K I L L S, & O T H E R A B I L I T I E S

• Excellent written communication skills, ability to convey detailed information succinctly & accurately via email.

• Proven ability to prioritize tasks

• Strong organizational skills

• Self motivated, works well independently

• Takes direction well

• Fun, positive attitude

• Calm under pressure

• Committed to the success of the team at large

C O R E C O M P E T E N C I E S

C O M P E N S A T I O N & B E N E F I T S

Nuage is pleased to offer the following compensation package:

• Salary range: commensurate with experience.

• Benefit offerings including medical, dental, vision, and life insurance.

• 401K with company match.

• PTO.

• Holiday Pay.

C A R E E R G R O W T H & D E V E L O P M E N T

Nuage Designs is committed to supporting employee development. High-performing Sales Coordinators may have the opportunity to grow into client-facing roles, such as Account Manager, based on business need, role availability, and individual performance.

P H Y S I C A L D E M A N D S

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role primarily involves sedentary work performed at a desk or workstation. The team member is regularly required to sit for extended periods; use hands and fingers to operate a computer, keyboard, mouse, and other standard office equipment; and communicate verbally and in writing via phone, video conferencing, and email. The role may occasionally require fine motor skills such as handwriting. Specific vision abilities required include close vision and the ability to focus on a computer screen for prolonged periods.In support of showroom management responsibilities, the team member will also be required to stand, walk, and move throughout the showroom for extended periods during client appointments and merchandising activity. This includes the ability to fold, hang, and display rental inventory and product samples, as well as the occasional moving or repositioning of chairs and other light pieces of furniture. The team member must be comfortable alternating between seated desk work and active, on-their-feet responsibilities throughout the course of the workday.

W O R K E N V I R O N M E N T

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role is based primarily at our Chicago warehouse and showroom location, where the team member will spend the majority of their time working from and managing the company showroom. The showroom serves as both a functional workspace and a client-facing environment, and the team member is responsible for maintaining its organization, cleanliness, and overall presentation at all times. While the showroom is not a shared full-time workspace, other team members will regularly move through the space throughout the day for various needs, resulting in low to moderate noise levels. As the consistent on-site presence in this space, the team member may also be called upon to assist with incidental tasks, greet visiting guests, and serve as a general point of contact for anyone entering the

showroom.This position does offer the ability to work remotely on occasion. On remote workdays, work may be performed from the team member’s home or another location of their choosing, provided the environment is professional, free from excessive distractions, and suitable for conducting all responsibilities outlined in this job description. The team member is responsible for maintaining a workspace with reliable internet connectivity and conditions appropriate for phone and video communication.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this role. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Employment with Nuage Designs is at-will, meaning that either the employee or the Company may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description constitutes a contract of employment or a guarantee of continued employment.

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, Nuage Designs provides reasonable accommodations to qualified individuals with disabilities. Requests for accommodation will be evaluated on a case-by-case basis and will not affect an applicant’s consideration for employment. Please contact People & Culture with any accommodation requests.