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Mystery Guest Jobs (NOW HIRING)

Classic Fun Center

Guest Experience Intern

Orem, UT · On-site

$16 - $18/hr

Design and run mystery shopper checklists * Measure wait times, guest flow, and signage clarity - evaluate layouts * Collect guest feedback; track top issues and wins * Support community outreach to ...

The Riverfront Hotel

Guest Services Agent

New Orleans, LA · On-site

$14.25 - $18/hr

... and mystery of New Orleans. Enjoy newly renovated accommodations and the flawless service of a professional, courteous staff that knows how to take care of everything. Overview The Guest Service ...

The Riverfront Hotel

Guest Services Agent

New Orleans, LA · On-site

$14.25 - $18/hr

... and mystery of New Orleans. Enjoy newly renovated accommodations and the flawless service of a professional, courteous staff that knows how to take care of everything. Overview The Guest Service ...

Highgate Hotels

Guest Services Agent

New Orleans, LA · On-site

$13.75 - $17.50/hr

... and mystery of New Orleans. Enjoy newly renovated accommodations and the flawless service of a professional, courteous staff that knows how to take care of everything. Overview The Guest Service ...

The Brix Hotel

Guest Services Agent

New Orleans, LA · On-site

$13.75 - $17.50/hr

... and mystery of New Orleans. Enjoy newly renovated accommodations and the flawless service of a professional, courteous staff that knows how to take care of everything. Overview The Guest Service ...

The Riverfront Hotel

Guest Services Agent

New Orleans, LA · On-site

$13.75 - $17.50/hr

... and mystery of New Orleans. Enjoy newly renovated accommodations and the flawless service of a professional, courteous staff that knows how to take care of everything. Overview The Guest Service ...

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Mystery Guest information

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$6

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How much do mystery guest jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for mystery guest in the United States is $41.62, according to ZipRecruiter salary data. Most workers in this role earn between $34.86 and $50.24 per hour, depending on experience, location, and employer.

What is a typical day like for a mystery guest?

As a Mystery Guest, your day often involves visiting assigned locations, such as hotels, restaurants, or retail stores, and evaluating various aspects of the customer experience according to a specific checklist or set of criteria. You’ll interact with staff as a regular customer while discreetly observing service quality, facility cleanliness, and adherence to company standards. Afterward, you compile detailed reports describing your experience and providing actionable feedback. While some assignments are scheduled in advance, others may require flexibility with short notice, and most Mystery Guests work independently. This role can offer a variety of experiences and is well-suited for those who enjoy new environments and dynamic workdays.

How to become a mystery guest from home?

To become a mystery guest from home, you can sign up with companies that conduct remote evaluations of customer service and product quality. These roles often require good communication skills, attention to detail, and the ability to follow specific guidelines, with some positions involving completing online surveys or providing feedback via email or phone. Certification is generally not required, but experience in customer service or retail can be beneficial.

What are the key skills and qualifications needed to thrive in the mystery guest position, and why are they important?

To thrive as a Mystery Guest, you need strong observational skills, attention to detail, and the ability to objectively assess services and environments, often supported by experience in customer service or hospitality. Familiarity with reporting software, evaluation templates, and sometimes mobile survey apps is typically required. Professionalism, discretion, adaptability, and effective written communication are vital soft skills for this role. These qualifications ensure that Mystery Guests can provide accurate, unbiased feedback that helps organizations improve customer experience.

What is a mystery guest?

A Mystery Guest is a secret shopper who evaluates customer service, cleanliness, and overall experience at hotels, restaurants, or retail locations. They visit a business anonymously, acting like a regular customer, and then provide a detailed report on their experience. Companies use this feedback to improve their service and operations. Mystery Guests must be observant, detail-oriented, and able to follow specific evaluation guidelines.

More about Mystery Guest jobs
What cities are hiring for Mystery Guest jobs? Cities with the most Mystery Guest job openings:
What are the most commonly searched types of Mystery Guest jobs? The most popular types of Mystery Guest jobs are:
What states have the most Mystery Guest jobs? States with the most job openings for Mystery Guest jobs include:
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Mystery Guest jobs near you
Infographic showing various Mystery Guest job openings in the United States as of August 2026, with employment types broken down into 73% Full Time, 26% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $86,563 per year, or $41.6 per hour.

Guest Service Representative

Hilton Garden Inn

Albany, NY • On-site

$17/hr

Full-time

Re-posted 21 days ago

Hilton Garden Inn rating

5.8

Company rating: 5.8 out of 10

Based on 184 frontline employees who took The Breakroom Quiz

66th of 108 rated hotels

Job description

JOB SUMMARY
The Guest Representative is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy. He/she is also responsible for all reservation and inquiry calls during their shift. He/she is expected to actively develop superior service skills in dealing with clients, guest, and co-workers.
QUALIFICATION STANDARDS
EDUCATION & EXPERIENCE
  • Experience in hotel or a related field preferred.
  • Hilton/OnQ experience preferred.
  • High school diploma or equivalent required.
  • Must be fluent in English.

PHYSICAL REQUIREMENTS
  • Long hours sometimes required.
  • Must be able to work evenings, weekends and holidays as needed.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.

MENTAL REQUIREMENTS
  • Must work well in stressful, high pressure situations.
  • Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by clients, guests and co-workers.
  • Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary.
  • Must maintain composure and objectivity under pressure.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.

DUTIES AND RESPONSIBILITIES
SERVICE ATTITUDE AND COMMUNICATION
  • Maintain high standards of personal appearance and grooming, which include compliance with Brand dress code and uniform requirements.
  • Maintain a professional and friendly demeaner at all times.
  • Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
  • Must be always attentive, courteous and efficient in the dealings with clients, guests, managers and all other employees.
  • Demonstrate a genuine care and commitment to guest service.
  • Greet and welcome all guests approaching the front desk in accordance with Brand standards.
  • Develop a team player attitude for the good of the hotel.
GUEST REPRESENTATIVE RESPONSIBILITY
  • Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
  • Handle check-ins and check-outs in a friendly, efficient and courteous manner.
  • Respond to all guests' requests, problems, complaints and/or accidents presented at the front desk or through reservations in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
  • Answer all guest inquires (i.e. hotel services and amenities, the area, etc.).
  • Ensure delivery of packages, mail and messages as needed to guests.
  • Follow all Brand credit policies.
  • Be aware of all rates, packages and special promotions. Be familiar with all in house groups. Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow rate quoting guidelines.
  • Fully understand and be able to operate all relevant aspects of the front desk computer system.
  • Focus on his/her role in contributing to guest satisfaction surveys.
  • Demonstrate appropriate phone skills.
  • Use brand selling guidelines as part of the inquiry call process.
  • Consistently perform above average in the mystery call process.
  • Follow up on all wait list reservations.
  • Manage suite inventory.
  • Complete shift responsibility checklist.
  • Keep front office area clean and organized.

Pay is $17 per hour

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