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Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As an Epic MyChart EpicCare Link Analyst with CereCore, part of HCA Healthcare, you can be a part of an organization that is devoted to giving back!

Job Summary and Qualifications

As a member of the CereCore team, the Epic MyChart Analyst II serves as a key Epic clinical IT resource for facility implementation and support. The Epic Analyst II works under the guidance of the Manager of Epic Services to perform their duties. We are seeking candidates with Epic MyChart and EpicCare Link certifications, along with experience supporting Haiku/Canto. Experience with Kuiper and/or Epic server build would be highly desirable

Primary responsibilities include assisting the facility's Epic EHR systems team on clinical IT activities, and second level support to resolve incidents, and participation in upgrade/SU or new module/application testing and implementation for the facility. This individual works with other Epic team members and our facilities to deliver hands-on training as needed, and to implement corporate and division standardization, utilization, integration and optimization plans. 

The Epic Analyst II is expected to spend time within our facilities and critical areas to maintain a firm understanding of operations and ensure development and solutions solve the core ask/issue. Travel will be as necessary to complete the various departmental initiatives.

• Supervisor – Manager, Epic Services 
• Supervises – None 
• Key Interactions – CereCore Leadership, Clients, Staff, Vendors

General Responsibilities

• Assists CereCore Epic team with clinical IT activities 
• Provides incident/issue support through data gathering 
• Works to troubleshoot and resolve Tier 2 level application-specific issue build/fixes 
• Provides detailed issue resolution documentation 
• Advanced knowledge in at least one Epic module 
• Basic knowledge in at least one other Epic module 
• Participates in module/application testing, and implementation 
• Participates in software update testing 
• Produces detailed build documentation and functional test scripts 
• Completes test script updates 
• Provides input to on policies and procedures, training, and best practices 
• Present system configuration changes at Change Management meetings 
• Demonstrates system functionality for end users and stakeholders 
• Presents design and build changes to stakeholders for approval 
• Works with team members and facilities to deliver advanced Tier 2 level hands-on training as needed 
• Works with team members and facilities to actively promote and support corporate/division standardization, utilization, integration and optimization plans for the Epic applications. 
• Communicates workflows to end users 
• Creates training aids and tip sheets
• Participates in incident support, design and end user/stakeholder meetings as a member of the Epic CereCore team. 
• Promotes system security and patient confidentiality and helps ensure compliance 
• Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.) 
• Assists in identifying and communicating referrals to support Sales and Business Development 
• Adheres to Code of Conduct and Mission & Value Statement 
• Participates in special projects as needed and performs other duties as assigned 
• Represent CereCore and HCA while working/interacting with external partners 
• Travel as required; anticipated < 25% travel. 
• Other duties as assigned

Knowledge, Skills and Abilities

Required

•  Working knowledge of Epic technology 
• Experience with Epic workflows 
• Exceptional ability to build and maintain relationships across multiple clients and vendors 
• Demonstrated ability to communicate effectively with team members and stakeholders both verbally and in writing 
• Strong ability to multi-task, and execute on new initiatives 
• Ability to express technical knowledge clearly 
• Ability to absorb technical knowledge quickly 
• Demonstrated customer orientation skills 
• Ability to work independently on tasks and projects 
• Effective time management skills, critical and creative thinking 
• Demonstrated teaching abilities 
• Demonstrated advanced computer skills 

Preferred 

• Understanding of clinical operations and processes 
• Experience with at least one healthcare organization 
• Proficiency with Microsoft Office

What qualifications you will need:

• Bachelor's Degree preferred
• Three or more years of relevant work experience
• Microsoft Office Proficiency
• Epic Proficiency with Certification/Accreditation level scores within first 3 months in role required •
• Epic Application Certification/Accreditation/Proficiency preferred

Benefits

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Epic MyChart EpiCare Link Analyst opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.