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Museum Visitor Service Jobs in Virginia (NOW HIRING)

Wlu

Museum Visitor Services Attendant

Lexington, VA · On-site

$17/hr

... customer service, remaining professional, personable, and engaging to all museum visitors ... Washington and Lee University actively promotes a dynamic and welcoming environment that allows ...

Hampton University

Visitor Service Manager

Hampton, VA · On-site

$31K/yr

University Museum Opening Date: 12/12/2025 Description The Visitor Service Manager will develop and implement audience-centered visitor services and engagement strategies for the Hampton University ...

City of Norfolk

Museum Attendant

Norfolk, VA

$40K - $68K/yr

We are seeking a Museum Attendant to serve as a front-line visitor services representative, facilities security, and assisting during special events. This position is essential to providing ...

Wlu

Art Museum Operations Assistant

Lexington, VA · On-site

$19.50/hr

Reporting to the Visitor Services and Operations Manager (VSOM), this position schedules museum front line staff, assists with onsite operations and programming, and ensures policy compliance. This ...

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Museum Visitor Service information

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$12

$16

$37

How much do museum visitor service jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for museum visitor service in Virginia is $16.72, according to ZipRecruiter salary data. Most workers in this role earn between $13.61 and $15.72 per hour, depending on experience, location, and employer.

What is a museum visitor service?

Museum Visitor Service jobs involve assisting guests during their visit to a museum. Staff in these roles provide information about exhibits, ensure the safety and security of both visitors and artifacts, and often handle ticketing and guided tours. They serve as the primary point of contact for visitors, answering questions and resolving concerns to help ensure a positive and educational experience. Museum Visitor Service staff may also support special events and help enforce museum policies.

What are the key skills and qualifications needed to thrive as a museum visitor service professional?

To thrive as a Museum Visitor Service professional, you need strong customer service skills, attention to detail, and a basic understanding of art or history, often supported by a high school diploma or relevant experience. Familiarity with ticketing systems, point-of-sale (POS) software, and museum security protocols is typically required. Excellent communication, problem-solving abilities, and a friendly demeanor help create a welcoming and informative environment for visitors. These skills ensure visitors have a positive experience, support museum operations, and foster public engagement with exhibits.

How does a museum visitor service team member collaborate with other departments to enhance the visitor experience?

Museum Visitor Service team members work closely with education, curatorial, and security staff to ensure a seamless and engaging experience for guests. They often coordinate to provide accurate information, assist with special events, and address visitor needs or concerns in real time. Regular communication and teamwork are essential, as visitor service staff serve as a bridge between the public and the museum’s broader operations, helping to implement new exhibits, tours, or accessibility initiatives.

What are popular job titles related to Museum Visitor Service jobs in Virginia?

For Museum Visitor Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Museum Visitor Service jobs in Virginia look for?

The top searched job categories for Museum Visitor Service jobs in Virginia are:

What cities in Virginia are hiring for Museum Visitor Service jobs?

Cities in Virginia with the most Museum Visitor Service job openings:

Museum Visitor Service jobs near you
Infographic showing various Museum Visitor Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,786 per year, or $16.7 per hour.

Museum Visitor Services Attendant

Washington and Lee University

Lexington, VA

$17/hr

Part-time

Posted 13 days ago

Washington and Lee University rating

9.0

Company rating: 9.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

25th of 622 rated colleges and universities

Job description

This position ensures a positive and welcoming Museum experience and environment for guests and demonstrates the highest level of customer service, remaining professional, personable, and engaging to all museum visitors.
Washington and Lee University actively promotes a dynamic and welcoming environment that allows students and employees of multiple backgrounds and perspectives to learn, work, and thrive together. Successful candidates will contribute to that environment and exhibit potential for excellence in their areas of expertise.

Essential Functions:

  • Provide a proactive, friendly, and professional welcome to all visitors, field trip groups, and adult tours at orientation areas and across exhibition galleries.
  • Facilitate guided tours and/or gallery talks as assigned, adapting interpretation methods to varied audiences (including children, seniors, non-native English speakers, and visitors with disabilities).
  • Follow and enforce provided policies and manuals for visitor engagement, safety, and operations.
  • Maintain a working knowledge of current exhibitions, basic institutional history, and the department's ongoing educational programming.
  • Act as a conduit for visitor feedback and inquiries; resolve issues using established protocols and training.
  • Monitor the status of museum facilities, ensuring public spaces, tour routes, and event spaces are clean, safe, and appropriately set up. Perform light custodial or room preparation tasks as needed.
  • Always ensure guest safety and artifact preservation in coordination with Public Safety officers and museum staff.
  • Support special events, private rentals, receptions, and public programs.
  • Assist with event logistics, guest check-in, directional staffing, venue setup/breakdown, and vendor oversight during after-hours functions.

Work Schedule: Work hours fall within Chapel operating times (Wednesday-Saturday, 10:00 a.m.-4:00 p.m.), some nights and weekends as needed for event support. Attendants typically work 10-12 hours per week. This is a part-time, non-benefit eligible position with a maximum of 29 hours per week and fewer than 999 hours per anniversary year


Pay Rate: The hourly pay for this position is $17.00.
Minimum Qualifications:

  • High school diploma or equivalent GED plus a minimum of 1 year of front-line customer service experience required and a demonstrated passion and appreciation for art, history, culture, and a willingness to share it with the public.
  • Previous museum/cultural organization experience is preferred.
  • College education in art history, and some museum or public/customer service work experience is preferred.
  • Must be comfortable with technology and/or willing to learn
  • Ability to read, understand, and retain written information pertaining to the Museum, local history, and exhibits and ability to utilize these resources effectively.
  • Must have exceptional verbal and written communication skills and the ability to clearly explain Museum policies and procedures.
  • Ability to work independently with minimal supervision, but alsoworks well with others by showing courtesy and respect to colleagues and demonstrate skills such as diplomacy and empathy.
  • Must be able to work in a fast-paced environment and interface effectively with visitors; remain calm and effective during high-traffic times.
  • Must be able to respond to security or emergency situations calmly and with good judgement.

Application Instructions:

Application review will begin immediately and continue until the position is filled. Required materials include:

  • Cover letter

  • Resume

  • Names and contact information for three professional references

Application instructions for internal and external candidates can be found at http://www.wlu.edu/employment-opportunities/jobs-at-w-l.

Position Type:

Non-Exempt, Part Time, Non-Benefit Eligible Washington and Lee is an Equal Opportunity Employer seekingcandidates committed to high standards of scholarship, performance, professionalism, and to a welcoming campus community. Job description requirements are representative, but not allinclusive of the knowledge, skill, and abilities needed to successfully perform this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

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