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Museum Visitor Service Representative Jobs (NOW HIRING)

The Midtown Group

Be Seen First

Museum Visitor Services Rep

New York, NY · On-site

$19/hr

Museum Visitor Services Amazing opportunity to work with the Smithsonian Institution at a beautiful ... Provide welcoming, professional customer service to visitors, teachers, families, school groups ...

Wlu

Museum Visitor Services Attendant

Lexington, VA · On-site

$17/hr

... customer service, remaining professional, personable, and engaging to all museum visitors ... are representative, but not allinclusive of the knowledge, skill, and abilities needed to ...

Hampton University

Visitor Service Manager

Hampton, VA · On-site

$31K/yr

University Museum Opening Date: 12/12/2025 Description The Visitor Service Manager will develop and implement audience-centered visitor services and engagement strategies for the Hampton University ...

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Museum Visitor Service Representative information

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How much do museum visitor service representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for museum visitor service representative in the United States is $24.45, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $31.49 per hour, depending on experience, location, and employer.

What is a museum visitor service representative?

Museum Visitor Service Representatives are staff members responsible for providing assistance and information to museum guests. They greet visitors, answer questions about exhibits, help with ticketing and memberships, and ensure a welcoming and safe environment. These representatives may also handle crowd control, provide directions, and resolve visitor concerns. Their role is essential for creating a positive and educational experience for everyone who visits the museum.

What are the key skills and qualifications needed to thrive as a museum visitor service representative?

To thrive as a Museum Visitor Service Representative, you need strong customer service skills, attention to detail, and often a high school diploma or equivalent. Familiarity with point-of-sale systems, ticketing software, and basic office technology is typically required. Excellent interpersonal communication, patience, and problem-solving abilities help you create a welcoming environment for diverse visitors. These skills ensure positive guest experiences, efficient operations, and uphold the reputation of the museum.

What are some common challenges museum visitor service representatives face when assisting diverse groups of visitors?

Museum Visitor Service Representatives frequently interact with visitors from various backgrounds, ages, and with different needs, which can present challenges in communication and service. They must adapt quickly to answer a wide range of questions, manage group dynamics, and handle high-traffic situations during special events or peak hours. Additionally, they are often the first point of contact in resolving visitor concerns or complaints, which requires patience, strong problem-solving skills, and a calm, friendly demeanor. Successfully navigating these challenges helps ensure a positive and memorable experience for all museum guests.

What are popular job titles related to Museum Visitor Service Representative jobs?

For Museum Visitor Service Representative jobs, the most frequently searched job titles are:

OPS - Museum Visitor Services Rep - (32-36 hours/week)

Gainesville, FL • On-site

University of Florida
Colleges, Universities, and Professional Schools • 5 - 10K employees
Learn more about University of Floridaexternal

$17/hr

Part-time

Posted 12 days ago

University Of Florida rating

7.2

Company rating: 7.2 out of 10

Based on 108 frontline employees who took The Breakroom Quiz

Job description

OPS - Museum Visitor Services Rep - (32-36 hours/week)
Job no: 541179
Work type: Temp Part-Time
Location: Main Campus (Gainesville, FL)
Categories: Libraries/Museums, Office/Administrative/Fiscal Support
Department:56030120 - NH-VISITOR SERVICES
Classification Title:
OPS Temporary
Classification Minimum Requirements:
High school diploma or GED
Job Description:
Why Join Our Team?
Our Museum Visitor Representatives are at the forefront of creating welcoming, engaging experiences for Museum visitors. As one of the first points of contact for guests, Museum Visitor Representatives help set the tone for each visitor's experience and serve as ambassadors for the Museum and its collections.
Visitor Service Representatives are an important part of the Museum's front-line visitor experience. They welcome and assist visitors, sell exhibition tickets, answer the multi-line telephone system, and provide support in the Museum Store. They serve as knowledgeable ambassadors of the Museum and help foster a positive and welcoming environment for all visitors.
Essential duties include:
  • Greeting and assisting Museum visitors in a friendly and professional manner.
  • Selling tickets and assisting with admissions.
  • Assisting customers in the Museum Store.
  • Answering and directing calls through the Museum's multi-line phone system.
  • Providing information and directions to visitors.
  • Handling cash and point-of-sale transactions.
  • Maintaining a welcoming and positive environment for Museum visitors.
  • Performing other visitor service duties as needed.

This is a part-time, time-limited OPS position with a minimum one-year commitment preferred. 32-36 hours per week shifts are Monday-Saturday 9:00am-5:30pm and Sunday 10:00am-5:30 p.m., Weekend and Weekday availability are required. Training is anticipated to begin in late October 2026.
Expected Salary:
$17.00 per hour
Required Qualifications:
  • High school diploma or GED.
  • Strong customer service and communication skills.
  • Ability to work a flexible schedule, including weekdays, weekends and holidays.
  • Ability to work effectively in a fast-paced environment and interact positively with a diverse range of visitors.
  • Positive and welcoming attitude.
  • Ability to multitask and work effectively in a fast-paced environment.

Preferred:
  • Experience with point-of-sale (POS) systems.
  • Cash-handling experience.
  • Previous customer service experience.
  • Strong Interest in or knowledge of the natural world.

Special Instructions to Applicants:
To be considered, applicants must complete the online application and email the following to giftshops@floridamuseum.ufl.edu:
  • Current Resume
  • List of availability for fall semester and winter break, including weekday and weekend availability.

Applications must be submitted by 11:55 p.m. (ET) of the posting end date.
Training is anticipated to begin in late October 2026.
Walk-ins and phone calls regarding applications will not be accommodated.
Health Assessment Required:No
Advertised: 31 Aug 2026 Eastern Daylight Time
Applications close: 15 Sep 2026 Eastern Daylight Time
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About University of Florida

Sourced by ZipRecruiter

The University of Florida is one of the top ranked public universities in the United States (ranked top 5 amongst public universities in 2023 US news and world report). It is one of only a few comprehensive universities, having medical, veterinary, dental, nursing, public health, and engineering disciplines all co-localized on the same, contiguous campus to facilitate interdisciplinary collaboration. Gainesville is located in the northern region of Florida, within 1-1.5 hours of each coast, and just 1.5-2 hours to Orlando and Tampa. It is a small to medium-sized city with a low cost of living, excellent public and private schools, and southern hospitality. While Gainesville is widely recognized as the home of the Gators, it is quickly becoming known as a center for innovation and a place with a lifestyle that's comfortable for families, yet attractive for young professionals.

Industry

Colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Gainesville, FL, US

Year founded

1853

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