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Multilingual Customer Service Jobs in Chicago, IL

Skyline Staffing

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Bilingual Customer Service/Recruiter

Aurora, IL · On-site

$16 - $18/hr

Because of our growth, we have a career opportunity for Bilingual Recruiters (English & Spanish ... Provide customer service excellence to our customers as the point person for the daily operations ...

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Multilingual Customer Service information

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$10

$19

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How much do multilingual customer service jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for multilingual customer service in Chicago, IL is $19.36, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.54 per hour, depending on experience, location, and employer.

What is a multilingual customer service?

A Multilingual Customer Service job involves assisting customers in multiple languages, either via phone, email, chat, or in person. Professionals in this role help resolve inquiries, troubleshoot issues, and provide product or service information. They require strong communication skills, cultural awareness, and fluency in at least two languages. Many companies seek multilingual agents to support global customers and enhance customer satisfaction.

What does a multilingual customer service do?

Daily responsibilities for Multilingual Customer Service professionals include responding to customer inquiries via phone, email, or chat in multiple languages, resolving product or service issues, and providing information to diverse clientele. You’ll often collaborate with other team members to address complex cases or escalate situations as needed. Maintaining accurate documentation of interactions in CRM systems and staying updated on company policies and offerings are also key tasks. This role requires juggling multiple requests efficiently while ensuring each customer feels valued and understood, regardless of language barriers.

What are the key skills and qualifications needed to thrive in multilingual customer service?

To thrive as a Multilingual Customer Service professional, fluency in multiple languages, strong communication abilities, and customer service experience are essential. Familiarity with customer relationship management (CRM) software, live chat tools, and standard office applications is typically required, and language proficiency certifications may be advantageous. Patience, cultural sensitivity, and strong problem-solving skills set exceptional representatives apart in addressing diverse customer needs. These skills ensure you can efficiently resolve issues, foster positive customer relationships, and support a global clientele in a fast-paced environment.

What are the most commonly searched types of Multilingual Customer Service jobs in Chicago, IL?

The most popular types of Multilingual Customer Service jobs in Chicago, IL are:

What are popular job titles related to Multilingual Customer Service jobs in Chicago, IL?

For Multilingual Customer Service jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Multilingual Customer Service jobs in Chicago, IL look for?

The top searched job categories for Multilingual Customer Service jobs in Chicago, IL are:

Multilingual Customer Service jobs near you
Infographic showing various Multilingual Customer Service job openings in Chicago, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 3% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $40,276 per year, or $19.4 per hour.

Bilingual Customer Service Representative

Oak Brook, IL • On-site

Triumph Financial
Finance and Insurance • 1 - 5K employees
Learn more about Triumph Financialexternal

$19.62 - $27.48/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 15 days ago

Job description

Join Triumph!
At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That's why we're looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better.
Job Title:
Bilingual Customer Service Representative
Role Summary:
Are you passionate about helping clients succeed while keeping things running smoothly behind the scenes? As a Bilingual Customer Service Representative with Triumph, you'll be the friendly, knowledgeable point of contact who ensures funding requests are processed accurately and on time. If you thrive in a fast-paced environment and enjoy balancing top-notch service with careful attention to detail, this could be the perfect role for you.
Day in the Life:
Each day, you'll connect with clients, verify freight loads, resolve questions, and help keep the funding process moving seamlessly. You'll collaborate closely with your teammates, apply your problem-solving skills, and take pride in providing exceptional service-while supporting the success of our clients.
What You'll Be Doing:
  • Provide excellent customer service via phone, email, and written communication
  • Review and correct funding submissions for accuracy
  • Verify load details with debtors following risk management protocols
  • Recommend invoice approvals, holds, or denials based on verification results
  • Review accounts receivable reports and resolve disputes or open credits
  • Guide clients through Triumph's processes and systems with clear training and support
  • Collaborate with team members to ensure smooth operations and strong client relationships
  • Maintain confidentiality and handle client information with care

What Makes You a Great Fit:
  • Associate or bachelor's degree preferred (or four years of proven customer service experience)
  • At least one year of customer service experience in a fast-paced setting
  • Freight, transportation, factoring, or logistics experience a plus
  • Strong skills in Microsoft Office and Google Suite
  • Ability to multitask while meeting deadlines without sacrificing service quality
  • Excellent communication skills-written, verbal, and phone etiquette
  • Bilingual Serbian/Macedonian or Russian required.

Apply now and take the next step in your career. We're excited to meet you!
#LI-MF1
Compensation Range
Hourly: $19.62 - $27.48
We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.
Go on. Do it. Apply Today!

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