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Multi Unit Operations Manager Jobs in Kansas City, MO

Genesh

Multi Unit Manager - MUM

Lenexa, KS · On-site

Job Summary: The Multi-Unit Manager (MUM) is responsible for the operations of a market area of 4-6 restaurants. Above all, their key role is to monitor and improve customer satisfaction and ...

Burger King

Multi Unit Manager - MUM

Lenexa, KS · On-site

Job Summary: The Multi-Unit Manager (MUM) is responsible for the operations of a market area of 4-6 restaurants. Above all, their key role is to monitor and improve customer satisfaction and ...

Genesh

Multi Unit Manager - MUM

Lenexa, KS · On-site

Job Summary: The Multi-Unit Manager (MUM) is responsible for the operations of a market area of 4-6 restaurants. Above all, their key role is to monitor and improve customer satisfaction and ...

Burger King

Multi Unit Manager - MUM

Lenexa, KS · On-site

Job Summary: The Multi-Unit Manager (MUM) is responsible for the operations of a market area of 4-6 restaurants. Above all, their key role is to monitor and improve customer satisfaction and ...

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All JobsMulti Unit Operations JobsMulti Unit Operations Manager JobsMulti Unit Operations Manager Jobs in Kansas City, MO

Multi Unit Operations Manager information

See Kansas City, MO salary details

$38.1K

$70.7K

$99.5K

How much do multi unit operations manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for multi unit operations manager in Kansas City, MO is $70,651.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,300.00 and $67,800.00 per year, depending on experience, location, and employer.

What is a multi unit operations manager?

Multi Unit Operations Managers are professionals responsible for overseeing the operations of multiple business locations or units within an organization, such as retail stores, restaurants, or branches. They ensure consistency in service, implement company policies, manage budgets, and support location managers in achieving performance goals. Their duties often include staff training, process optimization, and ensuring compliance with company standards across all units. This role requires strong leadership, organizational, and communication skills to maintain high performance across several sites.

What are the key skills and qualifications needed to thrive as a multi unit operations manager?

To thrive as a Multi Unit Operations Manager, you need strong leadership, organizational, and analytical skills, often supported by a degree in business management or a related field and experience overseeing multiple locations. Familiarity with POS systems, inventory management software, and financial reporting tools is typically required, and certifications like Six Sigma or Lean Management can be beneficial. Exceptional communication, problem-solving, and team-building abilities help you motivate staff and manage competing priorities across sites. These skills ensure operational consistency, drive performance, and foster a positive culture across multiple business units.

How does a multi unit operations manager effectively balance the needs of multiple locations while maintaining consistent performance standards?

A Multi Unit Operations Manager typically juggles oversight of several locations, which requires strong organizational skills and frequent communication with on-site managers. They set clear expectations, standardize processes, and regularly review performance metrics to ensure consistency across all units. Managers often visit locations, conduct audits, and provide coaching to address unique challenges while fostering a cohesive team culture. By leveraging technology and delegating appropriately, they can address site-specific issues without compromising overall operational goals.

What is the difference between Multi Unit Operations Manager vs Store Manager?

AspectMulti Unit Operations ManagerStore Manager
CredentialsExperience in retail/operations, leadership skillsExperience in retail, customer service, sales
Work EnvironmentOversees multiple locations, corporate settingManages a single store, retail environment
Employer & IndustryRetail chains, franchise organizationsIndividual retail stores, franchises
Search & Comparison IntentUnderstanding roles overseeing multiple storesManaging daily store operations

The Multi Unit Operations Manager oversees multiple store locations, focusing on strategic operations, staffing, and sales performance across sites. In contrast, a Store Manager handles daily store activities, customer service, and staff management within a single location. Both roles require retail experience but differ in scope and responsibilities.

What are popular job titles related to Multi Unit Operations Manager jobs in Kansas City, MO?

For Multi Unit Operations Manager jobs in Kansas City, MO, the most frequently searched job titles are:

What job categories do people searching Multi Unit Operations Manager jobs in Kansas City, MO look for?

The top searched job categories for Multi Unit Operations Manager jobs in Kansas City, MO are:

What cities near Kansas City, MO are hiring for Multi Unit Operations Manager jobs?

Cities near Kansas City, MO with the most Multi Unit Operations Manager job openings:

Multi Unit Operations Manager jobs near you
Infographic showing various Multi Unit Operations Manager job openings in Kansas City, MO as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $70,651 per year, or $34 per hour.

Multi Unit Manager - MUM

Genesh

Lenexa, KS • On-site

Full-time

Re-posted 4 days ago

Key responsibilities

  • Monitor and improve customer satisfaction and profitability through efficient restaurant operations.

  • Support and lead restaurant management teams in hiring, coaching, developing staff, and maintaining safety and sanitation standards.

  • Analyze financial performance, develop forecasts, and ensure operational standards are met to achieve financial goals.

Job description

Job Summary:
The Multi-Unit Manager (MUM) is responsible for the operations of a market area of 4-6 restaurants. Above all, their key role is to monitor and improve customer satisfaction and profitability through efficient operations and to protect the health of the customers through food safety and sanitation. The MUM overall focus is to provide leadership, and communication skills to drive their districts results.
  1. Increase average volume of sales and control restaurant costs
  2. Drive operations excellences!
Principal Responsibilities and Activities:
    Drives Sales at the Restaurant Level
  • Local Marketing Tactics
  • OER, BKC Visitations, and Genesh Inc. Progress Reports
  • Execution of National Marketing Programs
  • Be familiar with local competitors tactics, marketing, and operations
Maintain Clean & Safe Restaurants, Serving Hot & Fresh Food, moving at a Friendly & Fast Service!
  • OER's and S.O.S. Metrics
  • MUM Mini Audits
  • Insurance Safety Audits
  • Monitor, analyze, facilitate, and lead improvement and feedback: Sertec Customer Hotline and GuestTrac Results
  • Upgrade facility and equipment to comply with all safety and hygiene standards
Manage and Lead Restaurant Management
  • Arrange, support, and provide Training and Education for the Restaurant Management Team
  • Hire, Coach, Develop Restaurant Management Teams
  • Manage People Development, Succession Planning, and Team Building
  • Assists the RGM in teaching and coaching new crew members on crew stations, and making them feel their contribution is valuable.
  • Effective Communication on a consistent basis with the Restaurant Management Team, with superior support and focus
  • BKC Operating Standards
  • Food Safety and Sanitation
  • Maintain and Surpass Industry Service and Image Standards
Monitor and Manage Restaurant Financial Performance
  • Quarterly District Goals, and P&L Projections
  • Develop Monthly forecasts for the market
  • Analyze financial performance to identify issues in meeting financial goals
  • Consult with RGM, and VP of Ops. And the Accounting Dept. to resolve issues/problems
  • Ensure execution, and provide leadership of operations standards to achieve Restaurant Financial Goals
Principle Responsibilities
  1. Restaurant Visitations, Assessment, Follow-up and Training: Restaurant Visitation and Time in the restaurant comprises close to 70% of the MUM time.
  2. OER and OER Action Plan Assessments; The MUM should ensure that the restaurant is always striving for 100% Action Plan Completeness, and OER Score metrics.
  3. Night Visits: Night visits provide additional time in the restaurants, outside normal working parameters, to periodically ensure this critical time of our business in running with the highest level.
  4. Weekend and Peak Period: It is required to work several weekends, and targeting visitations against weekend traffic. Given this, a MUM should also target a significant percentage of their visits during peak meal period hours.
  5. Restaurant Non-Visitation Activities Days: All days in/out of the restaurant that do not include visitation activities: Business Planning, financial analysis/reviews, and management development, and other admin tasks.
  6. Lead Restaurant Management Teams
  7. Monitor/Manage Restaurants People Process: Hiring, Staffing Levels
  8. Communication and Administration
  9. Team Member Development and Involvement
  10. Self-Development: Stay abreast of industry change. Set and achieve goals against development plan.
Required Competencies:
  1. Ethics/Integrity
  2. Values Diversity
  3. Business Orientation
  4. Technical Knowledge- Specialized
  5. Innovative/Flexibility
  6. Self-Improvement
  7. Tactical Planning/Execution
  8. Coaching/Training
  9. Managing/Resolving Conflict
  10. Foster Teamwork
  11. Influence Skills/Advocac
  12. Challenge
  13. Ability to take competencies and "teach" your team
  14. Highly Effective Communication Skills
Critical Relationships:
  • Vice President of Operations
  • Human Resources Manager
  • Director of Training
  • BKC Field Team Members
  • Classroom BKC Trainer
  • Restaurant Training Manager
  • Home Genesh Inc. Office
  • Chief Operating Officer/Owner/Franchisee

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