Multi Unit Operations Manager Jobs in Maryland (NOW HIRING)

High’s of Baltimore is seeking an experienced, hands-on District Manager “DM” to lead multiple convenience retail locations throughout Maryland & Delaware. This is an opportunity for a proven results-driven leader with extensive regional operations oversight experience and a strong track record of developing high-performing teams, driving operational excellence, improving profitability, and creating a culture of accountability and customer-focused execution.

If you are energized by developing people, improving operational performance, managing profitability, and creating a culture built on accountability and service excellence, we want to hear from you.

Our mission is to deliver fast, fresh, and friendly service through operational excellence, strong teams, and customer-first experience in every store.

The ideal candidate has a strong background in convenience stores, retail, restaurant, or fast-food multi-unit operations and understands how to balance leadership with operational discipline.

What You’ll Be Responsible For:

Operational Leadership

• Lead multiple retail convenience store locations within an assigned district
• Ensure excellence in customer service, food quality, merchandising, cleanliness, and food safety
• Drive operational consistency and execution across all stores
• Monitor store conditions, standards, and overall performance
• Analyze trends, identify opportunities, and implement action plans to improve results
• Ensure adherence to company policies, safety standards, and operational procedures

Team Development & Leadership

• Train and mentor Store Managers and store teams
• Build a culture of accountability, engagement, teamwork, and continuous improvement
• Lead by example through visible, hands-on leadership
• Address employee relations issues professionally in partnership with Human Resources
• Motivate and develop future leaders within the organization

Financial & Business Management

• Manage sales, profitability, payroll, and operating expenses
• Review and influence district P&L performance
• Oversee inventory controls, loss prevention, and shrink reduction initiatives
• Execute merchandising and marketing programs effectively
• Monitor market competition, including fuel and inside sales trends

Customer Experience

• Ensure every store delivers a clean, safe, welcoming environment
• Respond to customer concerns and escalations professionally
• Foster a customer-first culture throughout the district
• Maintain strong relationships with vendors, customers, and internal teams

What We’re Looking For:

Required Qualifications

• High School Diploma or equivalent
• 3–5 years of leadership experience supervising teams in:
  • Convenience stores
  • Multi-unit retail
  • Fast food or restaurant operations
• Experience managing food service operations
• Valid driver’s license with a clean driving record
• Strong leadership, communication, and organizational skills
• Experience with budgeting, staffing, and operational execution
• Ability to work flexible schedules, including weekends and holidays as business needs require
• Ability to lift up to 50 lbs. and work in a retail environment

Preferred Qualifications

• Bachelor’s degree in business, Management, or related field
• Convenience store multi-unit management experience
• ServSafe Certification and/or Certified Food Handler credentials
• Experience managing high-volume retail operations
• Proficiency with Microsoft Office (Excel, Word, PowerPoint)

The Ideal Candidate Is:

• A strong people leader who develops talent and holds teams accountable
• Operationally driven and detail-oriented
• Customer-focused with excellent problem-solving abilities
• Comfortable making decisions in a fast-paced environment
• Adaptable, organized, and results-oriented
• Ethical, dependable, and professional
• Skilled at balancing operational execution with team engagement

Why Join High’s?

• Opportunity to lead multiple locations and make a measurable impact
• Established and growing convenience retail organization
• Collaborative leadership environment
• Career growth potential
• Dynamic, fast-paced work environment where no two days are the same

Work Environment

This position operates in a retail convenience store environment and may include:

• Extended periods standing or traveling between locations
• Exposure to varying temperatures and retail conditions
• Occasional emergency or inclement weather operational support
• Flexible scheduling based on business needs

Ready to Lead?

If you’re an experienced retail leader with a passion for operational excellence, team development, and delivering exceptional customer experience, we encourage you to apply and grow your career with High’s of Baltimore.