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Msp Operations Jobs in Colorado (NOW HIRING)

The Christie Lodge

IT Specialist

Avon, CO · On-site

$25 - $30.63/hr

Help plan and schedule preventive maintenance and onsite vendor, MSP support. * Prepare basic time estimates, project updates, and communicate risks or dependencies. * Provide operational updates ...

The Christie Lodge

IT Specialist

Avon, CO

$25 - $30.63/hr

Help plan and schedule preventive maintenance and onsite vendor, MSP support. * Prepare basic time estimates, project updates, and communicate risks or dependencies. * Provide operational updates ...

ATIA Ltd

HR Manager - Internship

Boulder, CO · On-site

... operation for ATIA Consulting company are: 1. Design and implementation of information systems ... ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and ...

ATIA Ltd

HR Manager - Internship

Fort Collins, CO · On-site

... operation for ATIA Consulting company are: 1. Design and implementation of information systems ... ITIL, PRINCE2, MSP, MoR, MoP, P3O, P3M3, MoV 3. Implementation, certification, testing and ...

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Msp Operations information

What is the difference between Msp Operations vs Service Delivery Manager?

AspectMsp OperationsService Delivery Manager
CertificationsITIL, CompTIA, PMP (optional)ITIL, PMP, Service Management certifications
Work EnvironmentManaged service providers, IT support centersClient sites, IT departments, service teams
Employer & IndustryIT service providers, tech companiesLarge corporations, IT consulting firms

While both roles focus on IT service management, Msp Operations primarily handles the internal processes and infrastructure of managed service providers, ensuring smooth service delivery. Service Delivery Managers, on the other hand, focus on client relationships and ensuring services meet client expectations. Understanding these differences helps in choosing the right career path or job focus within the IT industry.

What are the roles in MSP?

In MSP (Managed Service Provider) operations, common roles include Service Desk Technician, Network Engineer, Systems Administrator, Security Analyst, and Project Manager. These roles involve managing client IT infrastructure, providing technical support, implementing security measures, and coordinating service delivery, often requiring knowledge of tools like remote monitoring software and certifications such as CompTIA or Cisco.

What is an MSP job?

An MSP (Managed Service Provider) operations role involves managing and supporting IT services for clients, including network management, cybersecurity, and technical support. Employees in this role often work with tools like remote monitoring software and may require certifications such as CompTIA or Cisco. The job typically involves troubleshooting, maintaining systems, and ensuring service quality in a fast-paced environment.

What is MSP in US staffing?

An MSP (Managed Service Provider) in US staffing is a company that manages and oversees the recruitment, onboarding, and management of temporary and contract workers for client organizations. MSPs often use vendor management systems (VMS) to streamline staffing processes and ensure compliance, efficiency, and cost control in workforce management.

Which IT job is the highest paid?

In the IT field, roles such as Chief Information Officer (CIO), Chief Technology Officer (CTO), and solutions architect tend to be the highest paid, often earning six-figure salaries or more. These positions require extensive experience, leadership skills, and advanced technical knowledge, often supplemented by certifications like CISSP or PMP.
What are popular job titles related to Msp Operations jobs in Colorado? For Msp Operations jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Msp Operations jobs in Colorado look for? The top searched job categories for Msp Operations jobs in Colorado are:
What cities in Colorado are hiring for Msp Operations jobs? Cities in Colorado with the most Msp Operations job openings:
Msp Operations jobs near you
MSP Support Specialist

MSP Support Specialist

Cognizant Technology Solutions

Englewood, CO • On-site

$79K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Cognizant rating

7.4

Company rating: 7.4 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

41st of 58 rated business consultants

Job description

Job Title: MSP Support Specialist
Job Location: Hybrid [3 days in Office]- Englewood, CO, USA.
Please note, this role is not able to offer visa transfer or sponsorship now or in the future
Role Overview
We are seeking an experienced MSP Support Specialist with strong expertise in ServiceNow operations, license management, and federal compliance environments. This role is critical in managing ServiceNow support functions, ensuring license compliance, driving incident management excellence, and supporting federal client environments governed by Federal Acquisition Regulation (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS) regulations.
The ideal candidate will bring a strong mix of technical expertise, service delivery experience, and stakeholder management skills, along with a proven track record in Managed Services Provider (MSP) environments.
Salary and Other Compensation:
The annual salary for this position is between $79,000 to $90,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
In this role, you will
  • Manage and support ServiceNow platform operations, including license management, ticket creation, escalation of platform issues, and coordination with ServiceNow support teams.
  • Interpret contracts, purchase orders, and agreements to define license entitlement models and metrics.
  • Perform license reconciliation and entitlement tracking across multiple environments and tools to ensure compliance.
  • Generate compliance dashboards, executive reports, and KPI metrics, and present insights to stakeholders.
  • Identify underutilized licenses and drive optimization and reclamation initiatives.
  • Act as a liaison between internal teams, vendors, and stakeholders to resolve discrepancies in licensing and data.
  • Coordinate with ServiceNow teams for platform upgrades, patching, and maintenance activities.
  • Lead Major Incident (P1/P2) management by acting as Technical Commander, ensuring clear communication and resolution tracking.
  • Communicate business impact of high-priority incidents (MI/Hi tickets) to stakeholders and leadership.
  • Drive escalation management across service teams, vendors, and senior leadership to ensure timely resolution.
  • Support onboarding and migration of new clients, tools, or environments within MSP operations.
  • Establish and manage Post-Incident Review (PIR) processes, ensuring RCA completion and closure of action items.
  • Analyze incident data to identify trends and recommend improvements for scalability, resiliency, and operational efficiency.
  • Prepare and deliver daily, weekly, and monthly operational reports to stakeholders.
  • Generate and analyze overage reports against contracts and order forms on a periodic basis.

What you'll need to succeed (required skills)
  • Minimum 7+ years of experience in:
    • Service delivery operations
    • ServiceNow support and administration
    • Incident management and service request fulfillment
    • Reporting and operational analytics
  • Bachelor's degree in Information Technology or a related field
  • ServiceNow Certified System Administrator (CSA) (minimum requirement)
  • FedRAMP certification and strong understanding of FAR/DFARS compliance
  • Deep knowledge of ServiceNow architecture, modules, and platform capabilities
  • Strong understanding of:
    • IT Service Management (ITSM)
    • IT Operations Management (ITOM)
    • IT Asset Management (ITAM)
    • ITIL frameworks

Core Competencies
  • Strong communication, presentation, and stakeholder management skills
  • Ability to manage cross-functional teams and multiple priorities simultaneously
  • Strong analytical and problem-solving capabilities
  • Experience in incident management (including Major Incident Management - MIM)
  • Ability to operate in a high-pressure, customer-facing environment

Preferred Skills
  • Experience in MSP (Managed Services Provider) environments
  • Familiarity with Agile/Scrum methodologies
  • Hands-on experience with tools such as JIRA or similar project management platforms
  • Experience working with federal or government clients
  • Exposure to license optimization tools and reporting frameworks

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Work model:
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is hybrid role requiring 3 days a week at the client site in Englewood, CO, USA.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
"Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization's unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.
Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] for roles based in the Americas or [email protected] for roles based in India.

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