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Msc Cruise Reservation Agent Jobs in Racine, WI (NOW HIRING)

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Msc Cruise Reservation Agent information

See Racine, WI salary details

$10

$16

$21

How much do msc cruise reservation agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for msc cruise reservation agent in Racine, WI is $16.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.03 per hour, depending on experience, location, and employer.

What does an MSC Cruise Reservation Agent do?

An MSC Cruise Reservation Agent assists customers with booking cruises, providing information about itineraries, cabins, pricing, and special packages offered by MSC Cruises. They handle inquiries via phone, email, or online chat, ensuring guests receive the best options based on their preferences and needs. Additionally, they process reservations, manage payments, and help resolve any issues or changes related to bookings. Their goal is to deliver excellent customer service and support throughout the booking process.

What are the key skills and qualifications needed to thrive as an MSC Cruise Reservation Agent?

To thrive as an MSC Cruise Reservation Agent, you need strong customer service skills, attention to detail, and a good grasp of booking and sales procedures, often supported by experience in travel or hospitality. Familiarity with reservation systems such as Amadeus or Galileo, as well as proficiency in Microsoft Office, is typically required. Excellent communication, problem-solving, and multitasking abilities help agents stand out when handling diverse customer inquiries and resolving issues. These skills are vital to ensure accurate bookings, satisfied clients, and efficient operations in a competitive travel industry.

How does an MSC Cruise Reservation Agent typically collaborate with other departments to ensure a smooth booking process for guests?

As a MSC Cruise Reservation Agent, you will regularly coordinate with various departments such as sales, customer service, and operations to ensure that guests receive accurate information and seamless assistance throughout their booking journey. Collaboration often involves clarifying availability with operations, communicating special requests to guest services, and working closely with the sales team to offer promotions or upgrades. This teamwork is essential for resolving complex booking issues, addressing guest concerns efficiently, and delivering the high service standards expected by MSC Cruises' clientele.

What is the difference between Msc Cruise Reservation Agent vs Cruise Sales Associate?

AspectMsc Cruise Reservation AgentCruise Sales Associate
CredentialsCustomer service experience, reservation systems knowledgeSales experience, customer service skills
Work EnvironmentCall centers, booking offices, online platformsOn-site cruise terminals, retail locations, events
Industry UsagePrimarily in cruise lines, booking departmentsIn travel agencies, cruise lines, retail outlets

The Msc Cruise Reservation Agent focuses on managing bookings and customer inquiries through reservation systems, often working in call centers or online platforms. In contrast, a Cruise Sales Associate emphasizes direct sales, promoting cruises at retail locations or events. Both roles require customer service skills but differ mainly in their focus on reservations versus direct sales.

What job categories do people searching Msc Cruise Reservation Agent jobs in Racine, WI look for?

The top searched job categories for Msc Cruise Reservation Agent jobs in Racine, WI are:

What cities near Racine, WI are hiring for Msc Cruise Reservation Agent jobs?

Cities near Racine, WI with the most Msc Cruise Reservation Agent job openings:

Msc Cruise Reservation Agent jobs near you

Full Time - Customer Service Airport Agent

Envoy Air Inc.

Milwaukee, WI • On-site

$15.25 - $20.50/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 10 days ago

Envoy Air rating

6.0

Company rating: 6.0 out of 10

Based on 163 frontline employees who took The Breakroom Quiz

20th of 26 rated airlines

Job description

Overview
Come and work for Envoy Air, an American Airlines Group Company, at (MKE) and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.
We are hiring immediately, with no experience required!
Pay rate: $ 16.61 / HR_
Responsibilities
What's in it for you?
  • Travel for free with your family and friends on flights across the American Airlines global network.
  • Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
  • Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
  • In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
  • Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
  • Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.

What you will be doing!
  • Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
  • This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
  • No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination.
  • This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!

Qualifications
Requirements:
  • Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
  • 18 years or older.
  • High school diploma, GED, or international equivalent.
  • Ability to pass a pre-employment drug screen and background check.
  • Authorized to work in U.S. without sponsorship.

Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.

What Envoy Air employees say

Pay

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